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Project Manager / Scrum Master Resume

GeorgiA

SUMMARY

  • A multifaceted professional with 8+ years of IT Experience in Retail, Supply Chain, CRM and E - commerce Domains with problem-solving, critical thinking and task achievement skills.
  • I am looking forward to working with a progressive organization where I can contribute my analytical skills acquired from education and experience, to enhance my professional career.
  • Extensive knowledge in different phases of Software Development Life Cycle (SDLC) like Agile-Scrum, Waterfall, Spiral, Waterfall-Scrum, Scaled Agile Framework (SAFE 4.0) and good understanding on Extreme Programming (XP), RUP & KANBAN.
  • Expertise in performing GAP Analysis (AS-IS and TO-BE), Cost Benefit Analysis, Feasibility study, Risk Analysis, Root Cause Analysis, SWOT Analysis and Impact Analysis for planning and execution of business decisions.
  • Knowledge of working on different components of supply chain management like Inventory management, Order management and Warehouse management.
  • Experience in eliciting Business Requirements using various techniques like Joint Application Development (JAD) sessions, Interviews, Focus Groups, Document Analysis, Brainstorming, Requirement Workshops, and Survey/Questionnaire.
  • Proficient in preparing wide range of documents including High Level and Low-Level documents (HLD/LLD) such as Business Requirements Document (BRD), Functional Requirements Document (FRD), Systems Requirements Specification (SRS), Use case Specification, Configuration document, Requirement Traceability Matrix (RTM) & RACI matrix.
  • Facilitated scrum events like Backlog grooming, Sprint Planning Meeting, Daily Scrum, Sprint Demo and Review Meeting and Sprint Retrospective Meeting to improve team’s performance and handling team dynamics.
  • Assisted PO in defining Acceptance criteria & Definition of Done and splitting the Epics and prioritizing User Stories based onMoscow, Kanoand also experience in estimating User Stories using techniques such as T-Shirt Sizing and Planning Poker.
  • Well acquainted with workflows and Unified Modelling Language (UML) diagrams including Use Cases Diagrams, Class Diagrams, Sequence Diagrams, Activity Diagrams, Data Flow Diagrams, Entity Relationship Diagrams and in Data Mapping.
  • Expertise in application design for mock-up screens and wireframes using MS Visio, Lucid Charts and Balsamiq.
  • Good knowledge on Order Dynamics Commerce Manager order creation scenarios in development and Staging environments.
  • Knowledge in several AWS services like S3, VPC, Glue, Athena, Lambda, Forecast, Cloud Watch, Elastic Load Balancer, EBS etc.
  • Assisted the Development team in implementing Salesforce platform on different clouds like Sales, Service and Marketing cloud, Chatter and AppExchange applications and also helped in Setup, Configuration, Customization and Administration.
  • Experience in working with Salesforce tools like Commerce Cloud Business Manager, Force.com, Excel Connector and Explorer.
  • Skilled at designing and implementing SQL queries using joins (inner joins, outer joins), unions, select within select, order by, group by and aggregate functions to extract data from different data sources.
  • Acquainted with Relational Database Management systems (RDBMS), programmed SQL Queries, Functions, business logic, Stored Procedures and exposure to various databases such as Oracle, Google Cloud Platform (GCP), SQL Server and MySQL.
  • Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau, Oracle BI (OBIEE), and IBM Cognos for data Analysis and generating data reports as per Business requirements.
  • Worked in Test-Driven Development (TDD), Acceptance-Test-Driven Development (ATDD) and Behavior-Driven Development (BDD) environments, where I have developed feature files in given-when-then format (Gherkins format) using Cucumber.
  • Adept at supervising Black-box Testing, Functionality Testing, System Testing, Integration Testing, Regression Testing, Security Testing, User Acceptance Testing (UAT), Load/Stress Testing, and Performance Testing.
  • Experienced in API Testing using Postman to check if the API’s interact correctly with the data in JSON, XML format as defined in the API documentation prepared using SWAGGER.
  • Experienced in generating standard reports & ad-hoc reports of different types including Dashboard reports, Linked reports, Drill-down & Drill-through reports using OBIEE, Cognos and Tableau.

TECHNICAL SKILLS

SDLC Methodologies: Agile-Scrum, SAFe(4.0), Scrum-Waterfall, Waterfall, RUP, XP, Spiral and Kanban.

Business Skills: Change Management, Problem & Incident Management, Impact Analysis, JAD Sessions, SWOT Analysis, Project Planning, Project Scheduling, Project Budgeting, Risk Management, Conflict Management, Competent leadership & managerial skills, Goal & Time oriented.

BI and Reporting Tools: OBIEE(11.1.1), Tableau(v.9.3,10.0,10.1), Cognos(v.11.0.11), MS Office(Excel, Word)

Business Modeling Tools: MS Visio(v.15,16), Bizagi, Mockup Screens(v.4.81), Balsamiq, Smart Draw, Lucid Chart

Project Management Tools: MS Project, MS Power point, MS SharePoint (v.10,13,16), Confluence (v.6.3,6.4,6.9.1)

Requirement Management, Testing and Defect Management Tools: JIRA (v7.0,v8.2.3), TFS, HP ALM(v.11.5), Selenium(v.3.4,3.5,3.6), Cucumber(v.2.0,3.0), Rally, Load Runner(v.11.5,12.02), Postman(v.3,4,5,6), HP-QC (v.9.2,10.0), Swagger(v.2,3)

Architecture/Framework: Service Oriented Architecture (SOA), 3 Tier Architecture, N Tier Architecture

Technologies: Order Dynamics (OD), Google Cloud Platform (GCP), AWS, Salesforce

Databases and ETL Tools: MS SQL Server(2012,2014), MySQL, Oracle(v.9i,10g,11g,12c), MS Access(2010,13,16), Informatica Power Center (v.9.5,9.6.1), MS SSIS/SSAS/SSRS

Data warehousing: Data Marts, Data Modeling, OLAP, OLTP, Data Mining, ETL, Slicing/Dicing, Drill Down/ Roll up, Pivot, Star and Snowflake Schema

Languages: HTML-5, CSS-3, XML, C/C#, SQL, JavaScript, JSON, Matlab

PROFESSIONAL EXPERIENCE

Confidential, Georgia

Project Manager / Scrum Master

Responsibilities:

  • Defined the main objectives, purpose and scope of the project along with identifying key internal and external stakeholders.
  • Gathered requirements through various elicitation techniques like Document Analysis and one-to-one meetings with Business users and stakeholders.
  • Responsible for cross functional team leadership on various projects delivering marketing domain related features and services.
  • Lead the Development teams and helped them with agile techniques like Test Driven Development (TDD), Behavior Driven Development (BDD).
  • Guided the team in following best programming practices and Design principles and ensuring quality.
  • Responsible for Agile DevOps implementation including Continuous Integration and Continuous Deployment (CICD) to help Client in reducing the time to market the features.
  • Extensively worked on data mapping documents identifying gaps and mapping various Source to Target systems.
  • Facilitating Scrum ceremonies like Daily Stand-ups, Sprint Review meetings, Backlog Refinement meetings, Retrospective meetings and contributed to the success of the team by providing productive feedbacks.
  • Used Confluence and Share Point as collaboration tools to manage and store project related documentation.
  • Working on tools like JIRA for managing requirements, allotting tasks, issue tracking and requirement traceability.
  • Identified, sized and split the epics into User Stories by adhering to INVEST criteria and defined Acceptance Criteria.
  • Worked closely with the Product Managers in prioritizing the Product Backlog for maximizing the business value.
  • Worked alongside the development team, making them understand the requirements clearly and maximizing the Return on Investment (ROI) on the development effort based on the MoSCoW technique.
  • Driving the discussion sessions for finalizing data contracts with 3rd part vendors and the development teams to accommodate all the business requirements.
  • Participated in the weekly meetings and Scrum of Scrum meetings with all Product Managers of different teams to discuss and address blockers and impediments faced by the team.

Confidential, Portland, Oregon

Project Manager/ Business Analyst

Responsibilities:

  • Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
  • Conducted Document Analysis and one-to-one interviews with the stakeholders and Business users to carefully record the requirements and build a communication bridge between the business and technical team members.
  • Acquired complete knowledge on the Business Process being followed in the Project environment.
  • Created workflow scenarios and designed new business process flows for the new systems being implemented in the project.
  • Created Functional Specification documents (FSD’s) which included business requirements and data requirements for all the 3rd party vendors interacting with the Order Management System (OMS).
  • Worked on Redesigning the Cart and Checkout and payment sections of the e-commerce website.
  • Created documentation on Returns and Appeasements for the new system being implemented referring to the Business As Usual (BAU), the current system is use.
  • Created Sample orders involving Returns in Order Dynamics Commerce Manager including different payment methods and multiple shipping options to check various scenarios included in an Order journey.
  • Worked closely with the Warehouse Management and Supply Chain/Logistics teams in tracking the updates of the shipped and to-be shipped orders from the different Warehouses.
  • Used Confluence and Share Point as collaboration tools to manage and store project related documentation.
  • Created various JIRA tickets related to the 3rd party integration as well as Order details and Returns process for the development team to work on and to track the progress.
  • Worked with the Scrum Master and the team in preparing the burn-down chart, task board updates and Sprint Backlog.
  • Extensively worked on data mapping documents identifying gaps and mapping various Source- Target systems.
  • Assisted the Integrations team in identifying and mapping of the various data fields and custom attributes passing through the Integration layer (middle layer) to the desired Source fields.
  • Actively participated in all Scrum ceremonies like Daily Stand-ups, Sprint Review meetings, Backlog Refinement meetings, Retrospective meetings and contributed to the success of the team by providing productive feedbacks.
  • Worked closely with the testing team in creating test cases, test scenarios, smoke and ad-hoc testing and reporting bugs.
  • Facilitated Quarterly User Acceptance Testing (UAT) sessions for the Business users and performed UAT for all stories in Staging and Production environments.
  • Performed API Testing using Postman tool to check if the API’s interact correctly with the data in JSON, XML format as defined in the API documentation prepared using SWAGGER tool.

Environment: Agile-Scrum, Order Dynamics, Salesforce Commerce Cloud, JIRA, Confluence, Share point, MS Office, Visio, Balsamiq.

Confidential, Georgia

Product Manager/ Business Systems Analyst

Responsibilities:

  • Involved in movement and storage of inventory, purchased orders and finished goods from point of origin to point of consumption as part of Confidential ’s Supply Chain Management.
  • Worked closely with the Warehouse Management and Supply Chain/Logistics teams in tracking the updates of the shipped and to-be shipped orders from the Confidential ’s Warehouses.
  • Conducted Document Analysis and one-to-one interviews with the stakeholders and area experts to carefully record the requirements and build a communication bridge between the business and technical team members.
  • Systematically gained knowledge on the business process being followed in the project environment.
  • Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
  • Created Report mockups by using MS Excel and MS Visio, checked flow reports for the developers to implement the functionality and got the approvals of the wireframes/ mockups from the client over emails and scheduled meetings.
  • Identified, sized and split the Epics into User Stories by adhering to the INVEST criteria and also defined the acceptance criteria for the user stories and to efficiently reprioritize and groom the product backlog for maximizing business value or return on Investment (ROI) on the development effort based on the MoSCoW technique.
  • Designed dashboards by identifying KPIs for the higher management on the deliveries and roadmap of a product.
  • Owned product backlog in JIRA and prioritize it based on business value and its alignment with the vision.
  • Represented Fulfillment Business Intelligence (Reporting) team in the client or stakeholders meetings.
  • Managed the offshore and the on-site development team making sure everyone is working on their assigned tasks for the day and updating the same in the Daily Stand up meetings.
  • Conducted detailed and comprehensive Process Analysis, Business Rules Analysis by working with the client IT staff, project managers, supervisors, SME's, and other stakeholders to identify the system, operational requirements and improvements.
  • Acted as Point of Contact (POC) between technical teams (Developers and Architects) and worked with Project managers and leads to achieve the project goals.
  • Extensively involved in mapping data from various sources to the target database tables.
  • Assisted the team in designing a migration plan to migrate OBIEE reports onto Cognos Framework.

Environment: Agile-Scrum, OBIEE Reporting, Cognos Reporting, Oracle SQL Developer, Google Cloud Platform- Big Query, Teradata, JIRA, Confluence, MS Office, MS Teams, MS Visio, Postman, Balsamiq.

Confidential, Richfield, Minnesota

Business Systems Analyst

Responsibilities:

  • Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
  • Conducted Document Analysis and one-to-one interviews with the stakeholders and area experts to carefully record the requirements and build a communication bridge between the business and technical team members.
  • Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
  • Used SharePoint to manage schedules, deadlines, and resources and collaborate with the project and used JIRA for requirements management, allotting tasks, issue tracking and for requirement traceability.
  • Conducted detailed and comprehensive Process Analysis, Business Rules Analysis by working with the client IT staff, project managers, supervisors, SME's, and other stakeholders to identify the system, operational requirements and improvements.
  • Involved in key decision making for selection of Amazon Web Services (AWS) components and used various functionalities like Data/file storage based on AWS Lifecycle requirements (S3), Log collection and analysis (Amazon Forecast, Cloud Watch).
  • Assisted the Architects in creating and configuring elastic load balancers (ELB) and auto scaling groups to distribute the traffic and to have a cost efficient, fault tolerant and highly available environment.
  • Extensively involved in mapping data from various sources to the target database tables.
  • Assisted the team in designing a migration plan for client application utilizing the AWS Stack (Including Glue, Lambda, Forecast, ELB, Athena, Auto Scaling, S3, EBS, Cloud Watch and Quick Sight) and was involved in S3 bucket creation to store files.
  • Executed various SQL queries using select, having clause, group by, order by, Inner and Outer Joins, aggregate functions to obtain data from multiple databases.
  • Understood the business logic, User Requirements and test-objectives and assisted the testers to develop Test plans, Test cases, Use Case Scenarios and executed Test cases using HP Quality Center.
  • Participated in Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements to the existing application from business perspectives and used Test Case distribution and trend reports to track the progress of test case planning, implementation and execution results and also performed Smoke Testing to evaluate builds.
  • Acted as point of contact between the API developers and testers in identifying and documenting the API’s workflow and documented XML and JSON schema using Swagger which was consumed by the order management system (OMS).

Environment: Agile - Scrum, Amazon Web Services (AWS), My SQL, Postman, Swagger, HP Load Runner, HP QC 10.0, Jira, SharePoint, Jenkins, Selenium v3, MS Office, MS Excel, MS Project, Tableau, Oracle 11g, MS Visio and Balsamiq.

Confidential, Grand Rapids, Michigan

Business Analyst

Responsibilities:

  • Performed GAP analysis by creating AS-IS and TO-BE documents to identify the potentials of the new system.
  • Conducted user interviews and surveys/questionnaires to gathered requirements from the clients.
  • Created UML Diagrams such as Use Case Diagrams, Activity Diagrams, Sequence Diagrams and mock-ups and wireframes using MS-Visio and Balsamiq.
  • Assisted the Product Owner in defining the acceptance criteria for the user stories and efficiently reprioritizing and grooming the product backlog for maximizing business value or return on Investment (ROI) using MoSCoW prioritization technique.
  • Provided detailed User Interface Document to the new Salesforce development team for understanding of the system.
  • Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Service Cloud in SFDC. Analyzed click-through rates on campaigns and developed insight reports.
  • Assisted the developers in creating Users, Roles, Public Groups and implemented role hierarchies and record level permissions to manage sharing access among different users on marketing cloud of Sales Force Dot Com (SFDC).
  • Designing and creating the underlying data structure and data flows to support the application build.
  • Conducted Data Profiling activities such as Data Clean-Up and Data-Scrubbing to improve Data-Quality.
  • Constructed SQL queries like inner joins, outer joins, unions and group by to fetch the data from in-house databases.
  • Reviewed and helped testers in creating Test cases and Test Scenarios and make sure testing was performed properly.
  • Closely monitored Testing, Performed Smoke tests, Facilitated UAT Sessions, SIT Sessions and defect life cycle using JIRA.
  • Performed API Testing using Postman tool to check if the API’s interact correctly with the data in JSON, XML format as defined in the API documentation prepared using SWAGGER tool.
  • Created various Reports and Dashboards to assist managers to better utilize Salesforce cloud as a Sales Cloud, Marketing Cloud and Service Cloud, etc. Actively participated in Post Production Validation (PPV) and handled issues appropriately.

Environment: Salesforce.com: Market, Sales & Service Cloud, Scrum-SAFe, Smart Draw, Postman, Power Designer, MS Office Suite, Microsoft Visio, Balsamiq, Informatica Power Center, MS SQL Server, Data Loader, Microsoft SSIS/SSRS/SSAS, Tableau.

Confidential

Quality Analyst/ Business Analyst

Responsibilities:

  • Analyzed and reviewed the Business Requirement Document (BRD) and Functional Requirement Document (FRD).
  • Responsible for documenting user stories, business rules, workflow diagrams and BPM for the proposed functionality.
  • Attended weekly Project Status Meeting with Dev team and QA Manager, and worked closely with them to define Test Scope.
  • Regularly followed up with the development team to discuss the defects identified during different phases of Testing.
  • Involved in Task Creation, Task Estimation, Task Distribution, Task Prioritization, Task Assignment and Task Completion.
  • Written Test Plans, Test Scenarios and Test cases for different modules and different roles available in the application.
  • Involved in Functional Testing, Integration Testing, System Testing, Regression Testing and Load Testing and User Acceptance Testing for each release. Involved in Communication with Onsite and Offshore Team Members.
  • Loaded the Test Data into the HP-QC to prepare for the execution of Test Cases of different modules of the application.
  • Involved with Test Coverage Metrics and Defect metrics such as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per build, Defect Fix Rate, Test Case Utility, Test Effort and various other measurements.

Environment: Waterfall, .Net Framework, Quality Center, JIRA, MS SQL Server, MS Word, Excel, SharePoint, PowerPoint.

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