1.1 years of Experience in QA Testing (Manual Testing)
Experience in Web Application and Mobile Application testing
Familiar with JIRA bug tracking tools.
Worked on smoke testing, integration testing, system testing, Adhoc testing, regression testing and compatibility testing.
Delivering status report in form DTER (Daily Test Execution Report), Weekly bug discussion meeting and communication with developer regarding bug reproducing and queries.
Installing the build using bitbucket
Involved in daily standup meetings and weekly sprint planning.
Strong knowledge on SDLC and STLC concepts
Extensive knowledge in Smoke, Functional, Integration, Adhoc, Compatibility, System Testing, and User Acceptance Testing (UAT)
Strong knowledge in writing test cases, test scenarios, and Test plan and reviewing it.
Strong knowledge of defect life cycle
Good knowledge of Scrum Methodology
Good Knowledge of test case design techniques, web security testing, recovery testing, exploratory testing, and regression testing
Worked closely with Dev team, Team Lead and BA
Sr. Operations Manager/Trainer
Responsible for all aspects of store operations, including the P&L, growth and operation of company operated stores.
Provide leadership to team of Managers and Assist Managers to attain company targets for stores sales, inside sales margins, expenses, training, turnover, labor schedule.
Meet and exceed key performance indicators: territory/store sales, gross margins, managing/administrating controllable expenses, fuel gallon tracking, and overall Retail sales.
Maintain Control over Labor schedule (payroll and hours), Inventory and Expenses for each location as well as Develop action plans for underperforming locations.
Visit individual stores and spend time interacting with Store Manager, Assistant manager, and Sales Associates to improve productivity while focusing on greeting customers, up sales and scanning our app and rewards program.
I also make sure all stores followed updated planograms, schematics, priced updates and (in-stock items) products that are available in stores as well as quarterly promotions and their price tags and banner are up to date and posted accordingly inside and outside on glass windows etc.
I also make sure each week every manager provides weekly sales report for the items which are not selling so we can tweak around the layout and increase profitability.
I also introduced in my and different regions (when I helped other Market Managers) to carry more healthy items because that's where the market trend is going.
Sr. Operations Support Manager
Supervised and supported different departments (HR, Accounting, Finance, IT and Marketing).
Communicate Operational issues, challenges, and changes to supervisors on daily/weekly basis.
Oversee Financial Management and Sales.
Assist with the overall management of organizational systems as well as the updating/implementation of new business systems and technologies.
Verify accounts payable is accurate and manually input/verify invoices from vendors and affiliates.
Follow up with existing clients to review current services and expand on new service opportunities.
Answer customer question and inquires over telephone and emails as well as help them with technical issues while providing them excellent customer service.
Helped developed, customized, lead, and taught Product training of certain software.
Confidential - Lakewood, CO
Personal Banker and Assistant Manager
Helped tellers to coach them on different products and up sale the products on teller line.
Helped customers in wire transfers as well as western union and money gram.
Helped customers in opening and closing their accounts including assisting them with appropriate selection of accounts depending on their needs and financial status.
Referred customers to bank’s financial and wealth management advisor if they wanted their portfolio to be looked at.
Helped assisting in opening small business loans, personal secured loans, commercial and personal line of credit and HELOC.
Helped performing audits on tellers and ATM duties.