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Test Engineer Resume

SUMMARY:

Adept at handling multiple client service needs with courtesy and professionalism. Strong innovator with an energetic approach to performance improvement strategies. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.

TOP SKILLS:

Windows

Use Cases

Loss Prevention

English

Spanish

EXPERIENCE:

Confidential

Test Engineer

Responsibilities:

  • Support verification and validation activities for Confidential systems.
  • Perform highly complex testing and analyze network systems development including integration, systems testing, probability testing, field test plans and customer acceptance plans to maintain the credibility/viability of the system.
  • Investigate and report complex operational matters of significance in conjunction with other engineering and technical support to ensure cost effective and efficient resolution to problems.
  • Provide technical expertise and guidance in design, development, implementation, and maintenance of test processes and diagnostic programs for systems testing.
  • Support Leads and consult with client management on complex systems; determine system requirements; recommend process and/or program improvement, coordinate with project team and follow through on implementation.
  • Design and develop test plans, procedures and tools.
  • Conduct customer - witnessed testing and document results.
  • Provide guidance to less experienced team members.
  • Organize and maintain baseline regression procedures in support of operational releases.
  • Support Operational patch testing, including system and adaptation changes.
  • Demonstrated analytical and problem-solving ability.

Confidential

Technical Specialist

Responsibilities:

  • Proficient of using C language on a Linux environment
  • Able to support software applications in Linux
  • Provide expertise in updating and developing communication applications using TCP/IP and HDLC
  • Experience with C# in windows environment.
  • Develop and manage Linux shell scripts to automate testing and operations.
  • Work collaboratively with a team or as an individual on each assigned project to meet deadlines and deliverables.
  • Monitor NAS system, software and Confidential procedural requirements when providing STARS deployment support, testing and interface of software and computer systems.
  • Ascertain STARS/TAMR and Elite system being deployed are supportable, maintainable and certifiable.
  • Gather Data for (FRD) Facility Reference Data.
  • Load software, firmware, adaptation and configuration.
  • Ascertains user requirements, performs system-wide analysis and functional allocations, exhibits an understanding of the requirements and of the responsive approach to the customer, and satisfies the customer requirements.
  • Work independently under general guidelines or objectives.
  • Maintain and prioritize high levels of quality while multitasking.
  • Operating Systems: LINUX, Solaris, CISCO
  • Configure, maintain and administer version control tools

Confidential

Help Desk Analyst

Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Logging Case Notes. Averaging 20-30 calls per shift.
  • Create/Migrate/Restore from Backups.
  • Setup repair for hardware issues. Using ticket system.
  • Resolve system-wide issues.
  • Unlocking accounts and resetting clients information.
  • Assisting users via telephone or remotely.
  • Respond to email messages for customers seeking help.
  • Install, modify, and repair computer hardware and software.
  • Providing technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users), break fix printer support, network connectivity and VOIP troubleshooting. Software and hardware, such as application problems, printing or network connectivity issues.
  • Identifying and prioritizing calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators while resolving problems upon first contact and escalating request to appropriate application specialists.
  • Completing operations functions, escalating as necessary to report any identified problems.
  • Maintain the call tracking system and Knowledge Base through the input of resolutions to issues and/or tracking issues that are escalated to a higher level.
  • Quickly and conscientiously handling of incoming communication to the Service Desk including phone calls and e-mail while documenting using Core and iLOG ticketing system for client issues, escalations, and solutions.
  • Acquiring and maintaining a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
  • Notifying customer of issue status and following-up with customers to ensure problems have been resolved satisfactorily.
  • Reporting directly to the IT Manager and collaborate closely with other IT team members.

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