QA Manager Resume

SUMMARY

Senior QA Professional with 17+ years of experience building and managing teams in multiple industries.
Demonstrated success collaborating with senior leadership and key stakeholders across divisions and locations.
Adept at assessing operational efficiencies and implementing process improvements.
Skilled in Release Management, QA, and Project Management within organizations of all sizes.
Technical leader who continually researches new technologies and trends within the industry.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

QA Manager

Responsibilities:

Establishment of Quality management best practices for the US QA team
Reduction of testing timeframes by implementation of risk-based regression testing process
Implementation of process improvements to increase test coverage and overall quality of product
Creation of reporting for test metrics to project stakeholders
Development, training, mentoring, career pathing for all QA team members

Confidential

QA Lead

Responsibilities:

Led testing efforts for internal and external projects
Created Quality Governance platform for internal quality projects
Implemented testing best practices for clients for both automation and manual testing efforts
Assisted with the test execution efforts across multiple client projects

Confidential

Engineering Manager / QA Lead

Responsibilities:

Led testing efforts for an engineering team of 7 embedded QA Engineers.
Increased overall organizational productivity, implemented best practices, and streamlined processes.
Designed testing methodologies, practices, and procedures for the QA organization.
Assisted with the training and development of individual team members.
Established automated testing practices within the organization which included implementing Protractor automation framework for UI and an API automation suite for backend testing coverage.
Implemented procedural efficiencies within regression testing that resulted in a decrease from 3 weeks to 1.5 weeks ultimately saving the time of QA Engineers to focus on other projects.
Implemented metrics for traceability, basic test coverage and risk analysis.

Confidential

QA Manager

Responsibilities:

Managed multiple QA teams specializing in Windows, Mac, Android, iOS and QA Automation.
Established test policies and procedures to increase test coverage and product quality.
Created the mobile automation framework for Android and iOS products leveraging both emulator and physical devices.
Customized processes and coordinated testing activities for multiple teams including offsite and third-party vendors.
Implemented new test methodologies and technologies to improve testing and metric-gathering.
Created a multi-tier organizational improvement plan to increase the overall quality of production applications.
Collaborated with product management to create schedules for product releases.
Performed testing within a technical environment that included Selenium, JavaScript, Android Studio, Coded UI, xCode, Rally, Confluence, JIRA, and AWS.

Confidential

QA Manager

Responsibilities:

Conducted test planning for all internal software including both web-based and backend testing.
Created organizational policies and practices for the QA organization as they related to both release management and automation testing.
Implemented automation software to improve overall test coverage and testing timeframes.
Worked within an Agile Scrum environment and allocated resources across projects to maximize efficiency.
Communicated with internal and external customers for product training and support.
Interacted with all lines of business across the organization and leveraged QA best practices during project design, architecture, and development meetings.

Confidential

Senior QA Lead

Responsibilities:

Led and provided mentorship to a team of QA Testers within a .NET environment.
Implemented Agile best practices and providing training to the QA team on best practices.
Customized and streamlined testing processes to maximize the ROI for all testing activities.

Confidential

QA Manager

Responsibilities:

Built a 10-person QA engineering organization from scratch and spearheaded the development of all QA processes.
Reduced costs and increased productivity by creating efficiencies throughout the QA process and continually improving based upon industry best practices.
Implemented manual and automated testing processes as well as Agile Scrum methodology.
Fostered a collaborative environment through team building and open lines of communication.
Leveraged outside vendor relationships to strategically meet deliverables and improve performance. .
Collaborated with executive management to identify and achieve company growth goals.
Managed the company’s largest revenue generating project and exceeded customer expectations.