SUMMARY:

• Over 8 years of total IT industry experience in Telecom domain as SME and Test Architect in BSS & OSS layer, extensive experience in teh US healthcare industry & 4 years of self - employed and socially active in teh field of awareness program.
• Widespread range of experience with analysis, design, development, testing, customization and implementation of Customer Relationship Management (CRM), Service Delivery Platform (SDP), Middleware (OMS), Conditional Access System (CAS), Operation Support System (OSS), and Customer Self Service (CSS) Portal).Single eView (Billing), Fraud / Revenue Assurance and Facets application.
• Having a Canadian Permanent Resident status and was staying with family in Montreal, Canada.
• Came back to India and felt teh strong needs to work in sector for Socially and/ or Economically Backwards students.
• Demonstrated and delivered several al awareness speeches during my visit to remote ares or small villages of Harnatand,Valmiki Nagar and Bettiha in west Champaran of Bihar,Coach Vihar in west Bengal, Golaghat,Kamrup in Guwahati & Sikkim.
• Held meetings with TEMPPrincipal of Government Primary & higher Schools inorder to get teh list of meritorious and financially deprived students.
• Contributed at ground level and organized several one to one meetings at my level with meritorious students who had scored higher percentage in class 10th but could not continue with higher coz of lack of proper information, lack of infrastructure at village level and above all their monetary/financial status are not at enough to fulfill their basic needs. inspired a lot to teh team of different institution/NGO to create a innovative and motivating platform for meritorious student who are economically and socially backward section of teh Society for shaping them towards most prestigious IITians and Doctors.
• Successfully motivated 42 students and placed them in institution with scholarship program.
• Natural and persuasive communicator recognized among colleagues for keen ability to energize and inspire individuals to work towards achieving a common goal.
• Visionary, Challenge Driven & successful professional.
• Excel in creating consensus among divergent groups.
• Possessed & gained excellent learning, analytical, technical, and communication skills coupled with an intense customer-centric attitude.
• Led teh team of many people as per teh Process requirements such as War Room Concept to drive various critical projects.
• Expertise in analyzing complex business requirements and recommending technical and functional solutions with teh ability to communicate at all levels.
• Strong Functional skills, Sound Knowledge of reporting requirements and good exposure on development of customized reports.
• Experience in leading and managing teams. Handled multiple roles - SME, Assistant Manager, Functional Analyst, Test Team Lead, TEST Architect, and Test Planning.
• Involved in Execution of Telecom BSS & OSS and Claim Processing projects for Facet and USA healthcare industry.
• Actively involved in E2E leading of teh Co-existence Projects in terms of Delivery & Functional perspective.
• Proficient in SDLC including test strategy, test plan preparation, test scenario identification, test case creation, test execution and bug tracking.
• Experienced in different types of testing for example Black box testing, functional testing, GUI testing, integration, System, regression, UAT and performance testing.
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player, flexible, adaptable and well balanced with global and local environments.

WORK EXPERIENCE:

Quality Assurance Team Lead & Test Lead

Confidential

Responsibilities:

• ICD10 Testing project is on remediation of ICD 9 to ICD 10 where Number of codes increases to 155,000 from 17,000.
• As Test Lead was responsible for Analysis, Design, Testing and Defining teh Scope of Application and Architecture for testing. Delivered new and complex high quality solutions to clients in response to varying business requirements
• Created ICD10 testing strategy, testing approach, estimation model and Test data management approach.
• Was Involved in designing ICD10 solutions and conceptualized teh testing solution to support ICD10 testing lifecycle mainly IBM crosswalk tool, Test data generation tool, Frequency analysis tool and Neutrality tester.
• Responsible for TEMPeffective communication between teh project team and teh customer. Provide day to day direction to teh project team and regular project status to teh customer.
• Created ICD10 testing solutions business case.
• Estimated teh testing effort (LOE’s) for new project requirements
• Conducted QC Review & QC Testing.
• Coordinated with other application groups and interface flows.
• Analyzed business requirements and software requirement specification to create test plan and test cases for manual and automated testing.
• Prepared traceability matrices to fill gap between requirements and test cases covered.
• Wrote test plan and sent it to teh Onsite lead/Client for approval and uploading into RQM.
• Tracked defects using QC, CQ and generated defect summary reports.
• Established Quality Procedure for teh team and continuously monitored and conducted audits to ensure dat teh team met quality goals.

Quality Assurance Team Lead & Test Lead

Confidential .

Responsibilities:

• Vodafone is one of teh largest providers of telecommunication services worldwide with operations in 27 countries, 303 million customers, and over GBP 41 Billion in revenue. Vodafone TEMPhas outsourced teh management of application development and maintenance services for its operations in Spain to IBM which later TEMPhas assigned work to IBM India. Teh key objective of Provisioning Transformation Programme (PTP) is to migrate from Clarify CRM platform to Siebel CRM platform. Teh main objective of Siebel CRM system is to act for provisioning, service assurance & service fulfillment which typically contains GSM line activation till all teh life cycle of its usage under customer. So dis project carries huge importance in terms of Functional & Technical perspective.
• Worked on a role of E2E GD PM in teh SPIRIT project to study and to implement teh various Business functional processes in teh Siebel.
• Driven very critical Projects in UNPAR (Nuevo Provisioning Project) such as: ADSL Manhattan, Brooklyn, GSM/GPRS Provisioning, Post To Pre Migration and various other complex flows.
• Possesed & Gained Excellent learning, analytical, technical, and communication skills coupled with an intense customer-centric attitude.
• Led teh team of many people as per teh Process requirements such as War Room Concept to drive various critical projects.
• Was Actively involved in E2E leading of teh Co-existence Projects in terms of Delivery & Functional perspective.
• Involved in documentation related to solution design of Siebel CRM end to end business perspective.
• Got Much Exposure to Siebel CRM 8.0

Quality Assurance Team Lead & Test Lead

Confidential

Responsibilities:

• Teh main objective of teh project was teh development and maintenance of teh entire operations of a leading Telecom Provider in Spain. Teh Project TEMPhas a complex architecture with around 50 applications interacting with one another.
• Worked as teh Test Lead and was involved in Leading a team of 10 people performing Functional testing and Integration testing of teh Clarify and Billing Applications module.
• Facilitation of Knowledge Transfers of Non-Migrated applications to Integration Testing team.
• Additionally working as a Point of Contact for teh Integration Testing Team in Spain.
• Preparation of Understanding Documents of teh Non Migrated Applications.
• Test Data preparation for teh Billing Application Test Scripts using both Database and Unix Server.
• Testing of Order Management using Clarify 10.1 and Clarify 11.1
• Test Plan Preparation for System Integration Testing
• Documented, Tracked, and Communicated Test Plans, Test Results, Analysis, and Unresolved problems.
• Maintained and updated test cases through life cycle, and conducted Test Case Reviews.
• Status reporting of teh progress for Billing Application module.

Quality Assurance Module Lead

Confidential

Responsibilities:

• In dis project Flag group wanted to change old CRM FAST to latest version of Amdocs Smart Client CRM ClariFy 7.1.dis version of CRM having all advanced features and new technologies with Oracle 10g database and integrating teh same with BSS & OSS (ClariTy-C10).
• Had to understand teh ‘Functional Architecture’, ‘Integration Architecture’, ‘and Interface Exchange Documents’, ‘Interface Control Documents’, and ‘Business Processes’.
• Worked with business analysis function to ensure QA testing requirements are appropriately identified and included in teh requirements.
• Prepared teh Test Plan and validated teh Test Scenario on teh basis of BRS, SRS and Design Document.
• Prepared and reviewed teh Test Cases.
• Tracked defects using QC, Rational Clear Quest and generated defect summary reports.
• Coordinated with teh development team in fixing all teh defects required.
• Prepared traceability matrices to fill gap between requirements and test cases covered.
• Responsible for Allocation of Dedicated resources of impacted systems.
• Monitored and kept track of teh Project and published teh status to Project Stakeholders.
• Environment was TIBCO, CRM- Amdocs Smart Client CRM ClariFy 7.1, ClariTy-C10, JAVA, JSP, SQL, Oracle 10G, Solaris10 & Windows.

Quality Assurance Module Lead

Confidential

Responsibilities:

• Teh OSS is one of teh biggest Systems in Reliance Communications used by more TEMPthan 5000 Users. me was PRIMARILY involved in Module testing and to production environment of all teh functionalities of teh OSS namely Service Fulfillment (Provisioning of services at system level and Network Element level), Service Assurance (Fault Management, Alarm Management, Performance Management), Network Inventory Configuration Management, Planned Event Management and a number of Modules and Business Processes were identified and documented for Test Automation..
• Teh same includes several PL/SQL scripts/SP’s/Jobs/Some tables to maintain data to automatically close Service Orders in ClariTy, Re-launch Work Flows & tasks going in Error, Generate extensive testing data etc.
• Worked with business analysis function to ensure QA testing requirements were appropriately identified and included in teh requirements.
• Prepared teh Test Plan and validated teh test Scenario on teh basis of BRS, SRS and Design Document.
• Prepared and reviewed teh Test Cases.
• Executed test cases.
• Tracked defects using QC, Rational Clear Quest an generated defect summary report.
• Coordinated with teh development team in fixing teh defects required.
• Prepared traceability matrices to fill gap between requirements and test cases covered.
• Responsible for Allocation of Dedicated resources of impacted systems.
• Monitored and kept track of teh Project and published teh status to Stakeholders.
• Prepared teh Test Evaluation Summary document and Test Closure documents.
• Environment: JAVA, JSP, SQL, Oracle 9i, Windows 2000. s: Since teh Test Automation, Teh number of Releases for teh Reliance OSS Application TEMPhas drastically increased from 1 Release every 15 days to 3 in teh same duration. dis TEMPhas halped teh organization to rapidly deploy new Services and software components to teh End User Environment.

Quality Assurance Module Lead

Confidential .

Responsibilities:

• Understanding of teh project requirements
• Identifying Test Scenarios.
• Preparing teh Test Cases and Test Data.
• Execution of Test Cases in Actual region and teh same will be run in Quality Centre.
• Reporting teh Defects in teh Quality Centre.
• Defects dat are raised during teh testing will be tracked in Quality Center.
• Preparing Test Results/Metrics documents.
• Sending teh Status mails to Stakeholders.
• Helping teh supervisor in reviewing teh metrics.
• Coordinating with development team in fixing teh defects if required.
• Interacted with business analyst and software developers for bug.
• Reviews and participated in QA meetings
• Preparing Weekly Status reports.
• Tracking all teh defects raised and reporting to Onsite lead/Client.
• Preparing Test Evaluation Summary document and Test Closure documents.
• Environment: JAVA, JSP, Tibco RV 7, TIBCO BW 5.2, TIBCO EMS & Jakarta, Tomcat 3.2.4, Windows 2000.

Software Test Engineer

Confidential .

Responsibilities:

• FMC Voice VPN (Fixed Mobile Converged VPN) as Tester FMC Voice VPN (Fixed Mobile Converged VPN) is a voice networking solution, which allows users in a given enterprise, having RelianceWireline, wireless phones to call each other using Short Digit Dialling (SDD). Users can be anywhere in India in offices across local, intra, inter-circle areas.
• Understanding teh requirements.
• Identifying Test Scenarios.
• Preparing teh Test Cases and Test Data.
• Execution of Test Cases in Actual region and teh same will be run in Quality Centre.
• Reporting teh Defects in teh Quality Centre.
• Defects dat are raised during teh testing will be tracked in Quality Center.
• Preparing Test Results/Metrics documents.
• Evironment: JAVA, JSP, SQL, Oracle 9i, Windows 2000