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Sr. Qa Analyst /release Management Resume

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Elmwood Park, NJ

OBJECTIVE:

  • Looking for an opportunity to apply my Quality assurance skills in a challenging environment and benefit from my background in the field of information technology to learn the technical side of an application and find the defects in order to assess and improve quality.

SUMMARY

  • Over 5 years of experience as QA/Quality Assurance in creating innovative and cost effective Quality assurance solutions using client/server and web based applications using manual testing techniques.
  • Extensive experience in working on various test strategies and preparing Test Plans, Test Cases Test summaries and Analyzing Test Results.
  • Experience with production support, debugging, resolution.
  • Worked closely with the Auditors for Change Controls.
  • Worked closely with the System Engineers, Business, Other teams.
  • Experience in providing customer support in the entire Quality center related Technical issues.
  • Experience in Provisioning and activation of wireless and wireline services
  • Experienced in troubleshooting the Customization issues in the modules of Requirements, Test plan, Test lab, Defects.
  • Experienced in software testing which involved development of test cases and defects and User Acceptance Testing (UAT)
  • Implemented the Software Development Lifecycle (SDLC) to follow standards in the application development.
  • In - depth knowledge of all QA Phases that include Manual, Functional, System, Unit, Integration, Sanity, Smoke, Black-Box Testing, End-to-end.
  • Strong analytical and QA/ testing skills, capacity for work and diagnostic ability, Gathering different kind of projects requirement. Covered Agile and Waterfall models of SDLC.
  • Implemented the Software Development Lifecycle (SDLC) to follow standards in the application development.
  • Good knowledge of QA methodologies and process of software validation principles.
  • Experienced inTest Design, Test Execution & Defect Management.
  • Working experience in various databases such as DB2, MySQL, SQL server and MS Access.
  • EDI transactions for claim processes and ICD 9 to ICD 10 conversion knowledge from health care domain.
  • Highly adept in Functional testing and End to End testing using Quality center, Rally and Zephyr.
  • Experienced in backend testing. (SQL, PL/SQL)
  • Hands on experience in testing of Web based and Client/Server Applications
  • Managed test process, test plans, test case drafts, matrix reports, defect tracking system etc.
  • Having Good experience in solving analytical problems and documentation.
  • Experienced in working with Project manager, Development team, Business Analysts and End-users.
  • Excellent communication, interpersonal, intuitive and analytical skill

PROFESSIONAL EXPERIENCE

Confidential, Elmwood Park, NJ

Sr. QA Analyst /Release Management

Responsibilities:

  • Reporting being the core application and creator of the client/patient PDF reports, worked closely in testing, deployment, Change Control and auditing,
  • Create and plan sprints for the release management.
  • Tested New Features and their impact on existing functionality before each release.
  • Work closely with the System Engineers (SME) and Business for effective plans and quick resolution.
  • Conducted Functionality testing during various phases of the application.
  • Conducted End 2 End Testing for scenarios based on the ticket and scenario.
  • Checked the data flow through the front end to backend and used SQL queries, to extract the data from database.
  • Validated HL7 messages using EDI transactions.
  • Used Iguana to Validated HL7 Messages
  • Developed and maintained the Traceability matrix between requirements and test cases
  • Ran manual tests in Zypher and “passed” them.
  • Worked on JIRA as a Defect Management tool and Ticketing Tool for Support.
  • Written Test cases and executed test cases in Zypher
  • Provided support for reporting to Sales, marketing, Customer Services, Lab, Tech Support, Admin, Internal and External Auditors, Compliance and all other testing and non-testing teams.
  • Created and managed the Change Controls for the deployment in Live/production.
  • Attended weekly Change Control Board Advisory Meeting and discussed the unplanned Change Controls.
  • Provide Training for the work flow, EDI and HL7
  • Performed web testing using SOAP UI.
  • Performed the data validation to meet all test condition requirements.
  • Prepared Test Metrics and generated monthly status reports for upper management review.
  • Analyzed Results with Business Analysts.
  • Provided feedback to the developers and the QA team on top priority issues.
  • Performed an average of 100 deployments (Change Controls) a month.
  • Assisted in the Change Control Audit from both internal and External Auditors.
  • Conducted Data Validation checks by comparing the UAT backend Database and the Production Database (this was done when the UAT database was updated and almost in synchronization with the Production database).

Confidential, Richardson, TX

QA E2E

Responsibilities:

  • Identify the applications, scenarios and flows for the execution
  • Co-ordination with different functional testing teams, UAT and Business end users to understand end to end flow.
  • Understand the High Level scenarios from Business and execute them.
  • Worked actively on the complete E2E flow- Data created, Ordering, Process, provisioning, Activation, Billing, DataWarehouse.
  • Responsible for overall test planning, test case design, execution and defect management for End to End testing.
  • Provide the daily E2E execution status and activities to Client and Business.
  • Use of ALM QC for maintaining and execution of Test cases, defect management
  • Defect manager for the E2E team.
  • Interface with multiple front ends and back ends like Sales Force, Dynamics, CRM (Sterling 7 and Sterling 9), GUI, AS400, TRIAD, TechPortal, M6, SIMPL, Callibrus, Loopcare, Billing, Viryanet, Aggregator, etc
  • Prepare documents, reports for understanding of the flows.
  • Execution of test cases covering the entire flow from ordering to assignments to technicians to billings to job runs.
  • Creation of orders using SOAP UI
  • Validate the bills after the bill run and perform the third party verification from Globys, DST.
  • Perform Lab testing for Video, Voice and Data services in TRIAD.

Confidential, Richardson, TX

QA E2E

Responsibilities:

  • Interface with various application in order to create specific requirements
  • Interface with Applications such as SAART, ROME, Pheonix, Premier, Telegence, OPUS, System X, PDC, OMS
  • Writing and executing Test Cases relating to the specific scenarios in HP QC ALM
  • Data Creation using different applications such as SAART, ROME, Telegence, CRM,
  • Execution of Test Cases using the specific data created.
  • Defect creation and retesting using HP QC, Webtrax.
  • Extraction and viewing of logs using Splunk
  • Work on multiple projects within Mobility
  • Create documents of the complete flow and basic understanding of the project.
  • Perform Automation using Load Runner
  • Check the DB using SQL queries
  • Perform Switch Control operations like generating TNs, SIMs, Env control.

Confidential, Atlanta, GA

QA Functional tester

Responsibilities:

  • Interface with various application in order to create specific requirements
  • Interface with Applications such as ADOPT, ROME, Sales Express, EFMS, OCX, TQ
  • Interface with various other application that were not in scope but were required for data creation
  • Managed a team of 8 to ensure timely data creation for both onsite and offshore teams.
  • Trained multiple team members on data creation, application interface and work flow
  • Administered the creation and distribution of Sales Order Request.
  • Created multiple defects that blocked testing progress and followed them through to closure
  • Participated in creating documents of testing data to ensure easy and accurate operation for the entire team.
  • Assisted in providing updates for daily testing status reports.
  • Assisted in providing overall Quality Assurance across 45 Applications for the overall project.
  • Worked extensively in Rally writing Test Cases, Opening Defects, Retesting defects and Closing defects.
  • Interface with QC to raise defects for Specific application like CSI to ensure its appropriate results.
  • Execution of Test cases with multiple possible scenarios including high and low level scenarios.
  • Interface with SQL to search the query.

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