Qa Manager Resume
Alpharetta, GA
SUMMARY
- Over 12 years of IT industry experience in Quality Assurance in the End - to-End Integration and System Testing of Commercial and Enterprise applications, including Cloud implementations.
- Over 8 years of experience leading large offshore testing teams that TEMPhas 20+ direct reports
- PMP Certified - Implement the PMP methodologies in day-to-day project activities towards successful Sprints.
- Excellent understanding of the full Software Development Life Cycle (SDLC) wif experience in Waterfall and Agile methodologies.
- Experience in managing the Development Team during Sprint.
- Experience in Cloud Implementations of large scale applications - both Single tenant and Multi tenant
- Experience across multiple industries - Telecommunications, Hospitality and Healthcare
- Experience wif SaaS based Applications
- Extensive experience in the building and management of Multi-Server test.
- Proficient in Manual and Automated testing frameworks.
- Expertise in multiple testing tools including JIRA, HP ALM, QTP and Selenium
- In-depth experience in test planning, test case creation, test automation and test execution.
- Extensive experience in System, Integration, Mobile, Regression, User Acceptance, Performance, Smoke, Stress and Load Testing of GUI, Middle-tier and Back-end applications.
- Experience in Relational DBMS like Oracle and SQL Server and writing complex SQL queries.
- Excellent inter-personnel and verbal/written communication skills
TECHNICAL SKILLS
Testing Tools: JIRA, Selenium, HP Application Lifecycle Management, Quick Test Professional, NUnit, Web Services Studio, soapUI, DDTS, Rational ClearQuest:
Operating Systems: UNIX, Sun-Solaris, Windows 2016/2012 r2/2008
Languages: SQL, T-SQL, PL/SQL
Databases: Oracle 11g/12, MS SQL Server 2014/2016
Web Servers: Internet Information Services
Design and Management: Microsoft Project, Visio
PROFESSIONAL EXPERIENCE
Confidential, Alpharetta, GA
QA Manager
Responsibilities:
- Contributed towards success of IBOC for Customers who has Confidential ERPs
- Thoroughly managed testing of IBOC integration wif 10+ Confidential ERPs
- Researched and contributed towards BOD implementation and get IBOC implemented out of the box using Confidential ION
- Participated in the Executing Team researching and finalizing acquiring of Saleslogix CRM and relaunch it into the market as Confidential CRM
- Provide the Confidential CRM capabilities beyond IBOC integration and put it forth as first of its kind - ability to bi-directional sync of Transactions
- Participated and involved in QA for the Hook & Loop UI
- Handled the Mobile project to make Confidential CRM accessible on mobile
- Launched Confidential CRM in Cloud (on AWS platform) and as part of multiple Confidential CloudSuites
- Exclusively used Selenium for Automating the Test Cases
- Deeply involved and managed the Ming.le integration of Confidential CRM
- Worked on multiple verticals to get the product available across industries
- Manage the team of 20 resources across various projects
- Delegate the tasks to the resources and make sure the tasks are completed on time
- Complete Agile Model and managed the Development team
- Followed all four Scrum events - Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective
- Actively participate in Sprint Planning wif Product Owner and Scrum Master and prioritize the backlog towards successful Sprint
- Worked on 2-month cycle product increments thereby deploying features and fixes in the cloud rapidly
- Automating the new features in the same release increment thereby keeping the Automation repository up to date
- Study and suggest Open Source tools and successfully implemented to improve Testing Methodology
- Understand the impediments and coordinate and resolve them to make the team successful
- Perform Resource Management to the projects and tasks so they are completed on time
- Prepared detailed Work Breakdown Structure (WBS)
- Identify and plan for Critical Paths for successful Sprint
- Mentor new resources and get them to be part of the project and has them contributing to the projects rapidly
- Contribute towards the Requirements in meetings wif Business Analyst, Product Management and Stakeholders
- Identifying the gaps in Requirements during Development and QA
- Simultaneous planning for Automation in each Sprint and automate the new features rapidly
- Demo the product to Pre-Sales and Support team and enable them towards successful Customer interaction
- Responsible for the Support issues that need Development involvement
- Participate in Executive Management Meetings (includes all Stakeholders) to understand the customer needs and provide feedback and feasibility from implementation point of view
- Prepare high level Test Strategy for every Sprint
- Make sure Test Planning, Test Execution and Defect Tracking are performed regularly and contribute towards a successful Sprint
- Manage individual Project related sub-teams for QA and monitor the performance
- Point of Contact for External Teams for Integration planning and execution
Environment: HP ALM, Selenium, SQL Server, Oracle, .NET, ASP .NET, Java, Windows Server, Windows 10, Windows 7
Confidential, Atlanta, GA
Lead QA Engineer & Environment Lead
Responsibilities:
- Involved in the Integrated System Testing of multiple releases of the IPTV/Mediaroom platform.
- Performed peer reviews of Business/Technical Requirements and Design Documents in order to ensure testability for multiple IPTV releases.
- Authored Test Plan, Test Specifications, Test Procedures and Test Cases.
- Managed the full testing effort of the Integrated System Testing team wif proper planning and scheduling for all releases.
- Single point of contact for other testers in resolving any issues during test execution.
- Extensively used HP Quality Center for creating/executing test cases, tracking requirement coverage and defect management.
- Significantly involved in the Defect Management process and to work wif the Vendor for timely resolution of all defects.
- Managed Off-shore group wif testing responsibility.
- Monitored the real-time test execution progress of each tester using reports from wifin Quality Center.
- Took ownership of testing wif external interfaces and coordinated wif their leads to schedule and run the testing.
- Managed test lab environment for IPTV Integrated System Testing wif 20+ server.
- Ensured that the environment is up to date wif all required patches and all supporting applications that pull data from IPTV.
- Provided the Daily Status Report to the leadership during active testing execution phase.
- Subject Matter Expert (SME) for many modules wifin IPTV that were introduced over a period of time
- Presented the Automated Scripts to other teams and halped them to improve their testing effort.
- Proposed tools and techniques to improve software quality and efficiency in testing.
Environment: Quality Center, QuickTest Professional, SQL Server, C# .NET, ASP .NET, Java, System Center Operations Manager (SCOM), Windows Server, Windows XP
Confidential, Chicago, IL
Sr QA Engineer
Responsibilities:
- Executed Regression and Progression testing of multiple IPTV web-services.
- Extensively utilized custom API testing tool and Microsoft Web Services Studio and SOAP UI.
- Validated SOAP request/responses against Microsoft provides WSDLs and XSDs.
- Validated the web-services functionality on the server side and Set Top Box client side.
- Executed external integration testing wif live external systems.
- Thoroughly tested the Subscriber Events Transmission Interface (SETI) application that pulls all Subscriber Events generated in the IPTV Database for all the STB activity.
- Tested the DTS job that pulls the Subscriber Events from Database and creates a flat file of all events.
- Validated the flat file against the events in Database.
- Tested the FTP portion of SETI that sends all flat files to External Applications that studies the metrics of Subscriber usage of the IPTV application.
- Extensively used Quality Center for managing all testing effort for all releases.
- Automated 80% of regression test cases using QuickTest Professional and custom API testing tool.
Environment: Quality Center, QuickTest Professional, SQL Server, C# .NET, ASP .NET, Java, Windows Server, Windows XP
Confidential, Hoffman Estates, IL
Sr. QA Analyst
Responsibilities:
- Analyzed System Requirements and developed Test Plan, Test Specifications, Test Procedures and Test Cases.
- Participated in meetings wif Business Analysts to resolve requirement issues.
- Recommended usability of the application from end user perspective those are not part of requirements.
- Prepared Test Cases from Detailed Design document.
- Prepared Regression Test Cases for the whole application.
- Validated results in the database using TOAD.
- Performed Black Box Testing from end users’ perspective wifout knowing the underlying code.
- Performed Regression Testing for each phase and analyzed the proper functioning of previous functionality.
- Performed Functionality Testing on the application.
- Automated 60% test cases using QuickTest Professional as a Testing Tool.
- Managed all the requirements, test cases, test execution and defects using TestDirector extensively.
- Conducted application Walk-through to final users before starting UAT
- Successfully tested the application for Windows XP migration
Environment: TestDirector, QuickTest Professional, TOAD, FileNet, Java, Oracle, WebSphere Server, Windows 2000, Windows XP.
Confidential, Tulsa, OK
QA Analyst
Responsibilities:
- Analyzed System Requirements and developed Test Plan, Test Specifications, Test Procedures, Test Cases and Test Data.
- Participated in meetings wif Business Analysts to resolve requirement issues.
- Prepared Test Cases from Use Cases provided.
- Prepared Regression Test Cases for the whole application.
- Validated results in the database using Microsoft SQL Server Enterprise Manager.
- Performed Black Box Testing from end users’ perspective wifout knowing the underlying code.
- Performed Regression Testing to verify weather modifications made in the application has not caused unintended adverse side TEMPeffects.
- Performed Functionality Testing on the application.
- Performed Screen Navigation Test in CMOR to check the proper functionality for making a complete reservation.
- Automated 40% test cases using QuickTest Professional as a Testing Tool.
- Performed Stress Testing of the application using LoadRunner
- Managed all the requirements, test cases, test execution and defects using TestDirector extensively.
- Scheduled regular meetings wif developing team to prioritize defects and resolve them.
Environment: TestDirector, QuickTest Professional, LoadRunner, VB .NET, SQL Server, WebSphere Server, Windows 2000.