SUMMARY

• My objective is to further my professional career growth with Project Management experience while solving challenging business problems.
• My drive for results, collaborative approach to problem solving, passion for quality work, and unvarying energy to help customers will benefit any team.
• Fifteen years of software delivery experience at Microsoft; track record of successfully guiding teams through delivery of complex projects
• Over ten years of Quality Assurance experience demonstrating passion about end - product quality & customer satisfaction
• IT leadership experience with focus on process improvements and long-term strategy
• Analytical acumen with the ability to bridge the gap between business and technical conversations
• Versatile and adaptable to constantly changing and ambiguous environment; works effectively under pressure
• Delivering results through consensus building and collaboration with others; inclusive team player who helps others succeed
• Strong project management, problem-solving and cross-team orchestration skills; persistent and dependable
• Ability to manage multiple projects simultaneously and working under pressure; experienced working in global resource model
• Experienced with agile/SCRUM and waterfall methodologies
• Data Warehouse/Business Intelligence experience; familiar with Master Data Management, Data Modeling, and Data Governance concepts
• Familiar with Word, Excel, Power Point, MS Project, Visio, Outlook, Visual Studio, SharePoint, SQL Server
• Organization-wide recognitions; received numerous IT awards for shipping software and innovating processes

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Manager (Senior IT SDET Lead)

• Reviewed testing approaches, test cases, supervised test execution and timely defect resolution
• Solely responsible for team’s achievements and presenting them to General Manager in monthly business reviews (MBR)
• Routinely negotiated scope, resources, and timeframe for quality delivery
• Orchestrated integration testing efforts across multiple engineering teams demonstrating cross-group collaborations
• Spearheaded standardization of engineering processes within the Organization (e.g. release exist criteria, automation framework)
• Led Application Compatibility testing efforts (dogfooding) for new MS products (Windows, IE, Office) for applications in Org’s portfolio
• Key player in creating QA strategy within Organization and across multiple IT divisions
• Involved in the broad MS IT hiring effort; attained and grew new talent (increased technical aptitude of the team)
• Resolved conflicts and personnel related issues; empowered employees to make smart decisions and deliver high quality results
• Improved use of automation in test across multiple programs
• Mentored QA apprentice from non-profit organization (YearUp)
• Shipped multiple BI systems supporting financial, legal, and customer service & support departments at MS

Confidential

Project Manager

Responsibilities:

• Established and maintained strong relationship with Accenture
• Created lean engineering methodology to ensure agility and high quality of end-product; solidified two-phased delivery approach to enable requirements alignment in Pilot phase
• Designed system topology enabling scalability but, at the same time, eliminating heavy upfront investments into hardware
• Defined application support model and negotiated support agreement with IT Operations
• Established a list of offerings and built pricing model
• Created supported documentation, including Visio diagrams outlining the process flow
• Defined marketing strategy and implemented web site for consistent customer experience and smooth onboarding

Confidential

Quality Assurance Manager (Senior Test Lead)

Responsibilities:

• Managed a team of 5 full time employees and 14 vendors across multiple projects
• Successfully delivered numerous version 1.0 data warehouse releases
• Made strategic and tactical decisions supporting each project; major contributor to each SDLC milestone
• Involved in Organization-wide hiring effort to bring qualified resource across multiple functional teams
• Worked with multiple vendor companies to ensure high-skilled workforce; member of vendor’s selection board
• Organized internal SQL trainings that benefited members of multiple disciplines
• Initiated standardization processes between QA teams in Redmond and India
• Led Application Compatibility testing for 7 critical legacy applications in the Org
• Using an approved vendor, automated testing effort for major application in portfolio (376 test cases)
• Shipped multiple reporting systems supporting sales, services and financial departments at MS

Confidential

Senior Program Manager

Responsibilities:

• Established and maintained trusting relationships with customers
• Developed project plans (MS Project) to meet defined business objectives
• Led a cross-functional team by setting clear expectations
• Negotiated scope, managed budget & resources, monitored quality of deliverable, facilitated JAD sessions
• Communicated project status to different Org levels tailoring message to different audiences

Senior Test Engineer

Responsibilities:

• Developed solid understanding of Software Development Lifecycle process
• Proven track record of successful code certifications without defects in production
• Reviewed Business Requirements and Functional Specifications with excellent attention to customer needs
• Expertise in selecting the right testing approach for a given project and documenting it in a form of Master Test Plan
• Created high quality test cases, logged well-documented test results, reported defects and drove quick bug resolution
• Successfully coordinated end-to-end integration testing across multiple groups
• Identified gaps in QA processes and implemented testing efficiencies via automation
• Primary programming language: T-SQL