SUMMARY

• Proven experience in Application Performance Testing/Management within multiple industries.
• Able to motivate both small and large teams ensuring service excellence while cultivating trusted client relationships.
• Focus on performance testing/service delivery of complex application infrastructures leveraging best of class tools and methodologies.
• Resourceful logical thinker, flexible and able to adapt to changing priorities.
• Accustomed to managing multiple, simultaneous, face paced projects to successful and timely completion.

TECHNICAL SKILLS

• Performance Engineering
• Compliance and Regulatory Testing
• Team Building and Coaching
• Change Management
• Staffing/Contractor Management
• Vendor Relations
• Release Management
• Banking
• Medical
• HR Industry Exposure
• Business Process Improvement
• Organizational Planning
• Performance Center
• Primavera
• AML/Quality Center
• Share Point
• MS Office
• EWR
• MS Project
• CA Service Desk
• MS Visio
• Smart Space
• Windows
• Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, Mountain Ville, NJ

Performance Tester/Manager

Responsibilities:

• Managed team of 4 full time and contract performance testers.
• Promoted to Group Manager within first 3 months in organization
• Responsible for performance testing all AMCB high risk, multi - platform, multi-million dollar application releases
• Led discussions with multiple internal groups to ensure project and performance issue escalations were thoroughly investigated and closed
• Assured all test processes were in alignment with TD Enterprise wide PCoE policies
• Conducted feasibility study of risk, analysis questionnaires, calculators, prioritization schedules, and team resource requirements necessary to minimize risk of performance related failures to+350 applications in production
• Executed over 130 performance tests
• Successfully completed over 15 projects within the America’s Most Convenient Bank line of business
• Designed RACI charts for clear understanding and documentation of responsibilities between PCoE, core QA, Release Management, USTS, and ITS teams
• Solidified performance testing process for new AMCB PCoE team and its PMO partners
• Created and presented new performance testing process and tools for new US PCoE team to +200 Project Management Office partners
• Redesign and presentation of new Performance Risk Assessment tool and process within SDLC and PMLC gating
• Continue to provide guidance to 16 new PCoE managers and leaders in other LOB teams

Confidential, Mountain Ville, NJ

Performance Tester/ manager

Responsibilities:

• Managed cross-border team of 15 full time and contract performance testers (US & Canada)
• Responsible for performance testing all high risk, multi-platform, multi-million dollar applications and infrastructures across the entire Confidential enterprise
• Ensured Service Level Agreements were meet for all testing services
• Promoted to IT Manager by Canadian ITS AVP following reorganization
• Executed over 900 performance tests
• Successfully completed over 130 projects across 6 different lines of business
• Tested mobile, web, branch, and backend applications running on Citrix, Web HTTP/HTML, Web Services, Oracle, and JAVA protocols
• Lead efforts to support ITS Echo Migration-PCoE move to separate LOB teams including creation and presentation of training materials for 16 new team managers and leaders and well as +800 Project Management and +80 IPL community members
• Design, creation, and documentation of standards and test artifact templates-scripts, test plans, and reports
• Creation of Service Now design for Performance and PBS engagement and work processes
• Designed automated estimation tool which reduced turnaround of cost and time estimates for projects from +2 hours less than 10 minutes
• Identified network limitations during PBS testing that allowed us to mitigate impact to +1300 Canadian branch T1 lines
• Converted Performance Risk Assessment forms and process resulting in 40% reduction of rework by both project and ITS teams
• Identified and escalated issues within the PAT test environment saving projects $1.25 million per year on additional mainframe MIPS
• Reduced testing downtime from 3 months 1.5 by reworking mainframe data refresh activities

Confidential, Andover, MA

Performance Test Lead

Responsibilities:

• Lead team of 8 performance testers who were responsible for testing all applications for the US Confidential application and infrastructure components
• Drove meetings, performance criteria collection, scheduling, and test execution with lines of business, vendors, and project management teams
• Managed largest Confidential integration effort to date to 100% successful completion
• Identify performance bottlenecks and Infrastructure deficiencies then make suggestions to mitigate the issues
• Worked in conjunction with Canadian TD PCoE test teams to identify risk, determine testing strategy, and successfully tested 110+ front and back office applications moving into 1020+ branches as well as backhouse support
• Tested client server, web, and Citrix apps using HTTP, Web Services, Citrix ICA, Oracle, and RTE protocols
• Integrated US and Canadian Performance Center and LoadRunner standalone test environments into a single TDBFG PCoE centralized test system

Confidential, Mountain Ville, NJ

Performance Test Lead Developer

Responsibilities:

• Lead team of 5 performance testers with minimal management oversight.
• Administered LoadRunner/Performance Center test tools, licensing and environments.
• Managed Mercury Interactive/HP vendor relationship
• Developed LoadRunner test scripts against Web HTTP/HTML, Citrix, QTP, and ICA protocol applications
• 1st full time employee hired to start Confidential 's Performance Testing team
• Saved tens of thousands of dollars per month on contractor costs

Confidential, Melvin, NJ

Performance Test Engineer

Responsibilities:

• Member of the Sorian Financials performance testing and analysis team, which is comprised of analysts, developers, and performance test engineers.
• Developed LoadRunner test scripts against COM application running on proprietary Windows 2000, Windows 2003, and WebSphere platforms.
• Responsible for maintaining and enforcing performance test environment requirements.

Confidential, Philadelphia, PA

Senior Systems Analyst

Responsibilities:

• Project coordinator for Mercury Interactive LoadRunner web/infrastructure testing.
• Developed Web HTTP/HTML protocol scripts and provided automated enterprise testing of applications.
• Proposed and created “Center of Excellence” for centralization of functional and performance testing at the enterprise level including risk mitigation criteria, processes, procedures, and deliverable SLAs
• Investigation and POC of testing tools for ongoing CoE growth
• Doubled LoadRunner testing volume in 2 years while reducing test turnaround time by 1/3