SUMMARY

• About 12 years of experience in the field of Information Technology in Software Testing and Software Quality Assurance.
• Worked on application development projects with all phases of Software Development Life Cycle (SDLC) based on Waterfall, RUP and Agile methodologies
• Well versed with V - Model of testing
• Experience on defining Testing Approach for Testing and Application Development based projects
• Experience on Estimation, Planning and Tracking of Testing Activities in Clarity and MPP
• Worked on Test Director tool for management of Testing Lifecycle Activities
• Strong knowledge on defect life cycle and Implemented defect tracking tool such as ClearQuest and Sourceforge in projects
• Perform Root Cause Analysis (RCA) of defects and prepare action plan to prevent defects from recurring leading to process improvement.
• Well versed with Unit, Integration and System Level Testing using Black Box Techniques
• Experience in creation and implementation of Requirement Traceability Matrix using Requisite Pro
• Worked on WinRunner tool for Performance Testing of web based applications
• Experience on Regression Testing using QTP, Rational Robot Automated testing tool.
• Worked on Organizational level Process Definition activities based on Capability Maturity Model Integrated (CMMi) and ISO 9001:2000 standards for development projects
• Defined and Implemented processes for IT Service Management based on ISO 20000 standards and ITIL
• Experience in conducting process compliance audits and reviews
• Improvements done using Lean & Six Sigma methodology ensuring improvement in Productivity, Quality and Bottom Line
• Trained 100 employees on Lean and Six Sigma techniques
• Good team player with excellent communication, analytical, interpersonal and writing skills.
• Mentored around 50 Lean Six Sigma Yellow belt and Green belt projects and led 2 Black Belt Projects to completion
• Ability to handle multiple tasks and can work independently as well as in a team

TECHNICAL SKILLS

Languages: PL/SQL

Database: MS SQL Server 2008, MS Access

Packages: MS Word, MS Excel and MS Power point, MS Project, Clarity

Tools: QTP, Rational Robot, Test Director, WinRunner

Designing tools: MS Visio

Version Control: Team Foundation Server(TFS), Visual SourceSafe (VSS)

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Lead QA Analyst

Responsibilities:

• Participated in requirement walk thru and performed ambiguity analysis.
• Maintain regression suite consisting of manual and automation test cases
• Identified test scenarios for each enhancement and evolved test strategy for the releases.
• Prepared a test strategy and test procedure to test the application in a given timeline.
• Involved in design review meetings to identify the scope of testing for the release.
• Defined the Change management process for handling Change Requests and Enhancements
• Implemented process and product improvements such as application stability and reduction in production issues post release using six sigma analysis techniques.
• Reviewed Test Cases and Test Plans for functional, GUI and regression testing according to System specifications
• Involved in creating new QTP scripts for new functionality in each release and add to regression suite as applicable.
• Directed and Assisted testers in Regression Testing for all Applications.
• Conducted defect review meetings and coordinate issues to the Project Management
• Supervised System Testing and Regression Testing for each release
• Maintained Defect Life Cycle in StarTeam
• Worked with Development team after defects were identified to explain the test scenario and assisted them in reproducing the problem.
• Scheduled UAT deployment and assisted end-users during Acceptance Testing
• Assisted Development Team during production deployment by conducting smoke test analysis of the application.
• Provided a detailed Test Execution Report to Project Management at the end of each release.
• Used Star Team for version control and migration.

Environment: ASP.Net 3.5/4.0, C#.Net, WCF, WWF, SQL Server 2008/2010,QTP,Visual Studio 2008/2010, VS TFS 2010

Confidential

Test Lead

Responsibilities:

• Facilitated in implementation of RUP methodology in the project by conducting workshops, rolling out tool such as ClearQuest for Change and Defect Management, Requisite Pro for Requirement Traceability Matrix and ClearCase for Configuration Management
• Defined processes such as Issue Management, Risk Management, and Change Management processes.
• Interacted with Business Analysts/Users/Developers heavily for understanding Use Cases/ Use Case Realizationsand imparting it to testing team
• Participated in Use Case reviews, Use Case Realization (UML) reviews and change review meetings
• Participated in all phases of the Software Testing Life Cycle
• Defined testing strategy, roles of testing team and tools and environment required for testing
• Project estimation, planning and tracking of testing lifecycle activities done using Clarity Project Management Tool
• Reporting on status of test activities, defect status, highlighting risks done to Senior Management and Client
• Facilitated Defect Causal Analysis meeting to ensure reduction of Cost of Poor Quality (Rework)
• Created and Reviewed Test cases, Test scripts as per the design and requirement documents
• Created and Reviewed automated test scripts using Rational Robot to perform Functional and Regression Testing
• Performed Functional, smoke, Usability, Compatibility, Regression, testing and business process testing
• Created test data required for regression testing and volume testing
• Participated in UAT Testing

Environment: Java, XML, SQL Server 2008/2010, Eclipse, rational tools

Confidential

Lean Six Sigma Consultant

Responsibilities:

• To achieve Organization level goal for DOR (Days of Outstanding Receivables)
• Identify the current performance level of DOR and process changes required to achieve the management goals.
• Define the Project Charter for the project to identify the objective, the plan and risks involved
• Report to Senior Management on the status of the project
• Apply LEAN techniques to improve efficiency of Invoicing and Account Receivables process and reduce Turn Around Time
• Conduct workshops to define the current Invoicing and Account Receivables process and changes required forimprovements
• Reduced Days of Outstanding Receivables for better management of cash flow. Improved TAT of invoicing process by 30% and Reduced DOR by 50% and benefits of 175 K€ realized.
• Conduct workshops on Lean Six Sigma Methodology
• Conduct workshops to identify the scope and
• Six Sigma technique such as Histogram, Fish Bone Analysis, IMR charts, Anova tests used

Confidential

Process Consultant

Responsibilities:

• Managed process implementation as per CMMI SVC, ITIL v3 and ISO 20000 requirements across different clientsbased in North America such as Confidential, Warner Bros, Tenneco, Visteon and based in UK such as M&S, Matalan
• Mentored and trained team members on ITIL/ ISO 20000 and CMMi (Dev and SVC) processes
• Conducted risk audits of complex/ critical project and Highlight key issues/ risks to the delivery organization
• Worked on independent reporting based on Key Performance Indicator(Service Level Agreements) & Process Compliance Index to the QA management, delivery organization and CEO of the organization
• Plan and Conduct Internal Audits and analyze internal audit reports
• Appraisal Team Member during CMMI level 3 appraisals where in appraised around 10 projects.
• Responsible for new Metrics definition as per client requirements, business needs and standard requirements.
• Rolled Out new Metrics System across organization
• Performed Computer System validation checks for clients under FDA regulation
• Audited more than 20 projects to verify implementation of processes against standards.
• Facilitated six monthly surveillance audits done by external auditor (ABS Evaluation Inc. ) for ISO 9001:2000
• Defined and Imparted training on processes for Configuration Management, Software Development Life Cycle, Metrics, Causal Analysis and Resolution

Confidential, Dallas, TX

Senior Software Tester

Responsibilities:

• Defined Test Approach and Test Strategy based on client requirements
• Analyzed the Business Requirements Document (BRD) and created & reviewed the test plan and detailed test cases
• Facilitated and Conducted Knowledge Transfer sessions
• Estimated Effort required for different testing cycles and created the Work Breakdown Structure (WBS) for the testing activities
• Executed test cases manually to check for the GUI and functionality features of the application
• Functional responsibilities included System Testing, Integration Testing, Smoke Testing, User Acceptance Testing and Regression Testing on application
• Managed Project requirements and traceability to test cases using Test Director
• Tested the application for broken links to ensure proper navigation
• Conducted cross-browser testing with IE and Netscape
• Developed Test scripts and did Automation Testing using QTP
• Developed test procedures and used various checkpoints
• Bug reporting and tracking was done using Test Director
• Participated actively in the team meetings with the developers for defect reviews, causal analysis and taking preventive actions
• Documented the Daily Defects Status with the help of QA Metrics
• Provided management with testing metrics reports on defect rejection, defect rate and schedule

Environment: Microsoft Internet and 6.0Explorer 5.5

Confidential

Quality Analyst

Responsibilities:

• Done Organization level Process Definition as per ISO 9001:2000 standards and Capability Maturity Model (CMM) Level 3
• Facilitated process implementation as per defined standards
• Metrics data analysis at a project level for identifying areas needing root cause analysis and formulating action plans for improving project performance
• Reporting to Senior Management the Project level performances based on metrics reporting and escalating ifrequired
• Audited 20 projects to verify implementation of processes against standards.
• Defined and Imparted trainings on processes for Configuration Management, Software Development Life Cycle, Metrics, Causal Analysis and Resolution
• Provided Senior Management with test metrics, reports and schedules

Confidential

Responsibilities:

• Thoroughly understood organizational structure and requirements through interviews with the user groups and baseline requirements document
• Prepared test plans to define testing scope, test objectives, test requirements and business assurance testing strategies
• Designed test cases as per the requirements using positive, negative, boundary testing techniques
• Identified and analyzed test data strategy and automation strategy
• Involved in conducting Black box testing of the application
• Formulated documents to define test entrance criteria and test execution strategy
• Involved in DRB (Defect Review Board) for defect analysis