SUMMARY

• 10+ years of Software Testing experience which includes QA Manager, Lead & Analyst
• QA Lead & Management experience in Banks like Confidential.
• Extensive experience in Functional, Integration, Regression, User Acceptance, Web Services testing and End to End Testing.
• Have 7+ years experience in Mortgage, Retail Banking and cards domain testing.
• Have been part of Scrum Team and participated in Sprint Planning, Daily Scrum and Retrospective meetings.
• 7.5 years of QA Analyst, QA Lead and QA management experience in Banking Domain.
• 2 years of QA Analyst experience with Banking Channels, Retail and Mortgage applications - Internet Banking, Cell phone Banking, Point of Sale (POS), ATM etc. at Client Place (South Africa).
• Have good experience in Mobile Devices Testing- IOS, Android Devices.
• Successfully setup up a Mobile Lab (Lab with iPhones, iPad, Android, Windows& RIM devices).
• Managed a 15-member team for Mobile testing, Created Test Plans for Mobile Testing
• Created and Executed Test scripts manually for Mobile Applications BMB and Pingit.
• 3 Months of QA Management experience at client Place, United Kingdom
• 6 months of System, Integration, Regression and UAT testing Experience in Denmark
• Domain Expertise includes Banking (Card, Channels and Retail Banking), ERP, Insurance domain and Health Care (Medical devices testing),
• Hands on Experience in complete cycle of Test Phases like Initiation, Planning, Execution, Monitoring, Control and Closure.
• Have good experience with SQL queries, Parameterization etc.
• Have Knowledge with UNIX scripting
• Have hands on experience in preparing Test artifacts like Test Strategy, Test Plan, Test Estimation, Test Closure Report etc.
• Proficient in analysing the Business, Functional Requirements, Specification (FRS) to formulate test design and execution.
• Excellent experience in managing the whole testing process flow using HP Mercury Interactive Test Management tool - Quality Center 10.0, Jira, ALM
• Have adequate experience in providing Estimates, Resource and schedule planning and QA lead activity.
• Hands on experience in managing Knowledge transfer and Knowledge Acquisition phases
• Have been involved in Onsite - Offshore co-ordination at client place
• Facilitated the Team Meetings which aimed at knowledge transition and strived to gather as much information possible related to the application for better understanding.
• Managed the Cross-skilling programs with the other Portfolios in the Engagement and Deep Skilling Programs within the team members.

TECHNICAL SKILLS

Testing Type: Manual & Automation

Testing Tools: QTP, ALM, Quality Centre, Test Director, JIRA

RDBMS: Oracle 11g/ 10g/ 9i (SQL, PLSQL)

Version Control: MS Visual Source Safe (VSS), Share Point

Environment: Mainframe (CICS)

Simulators: Master Card and Visa SimulatorBanking Applications and channels Postillion, POS, ATM, Internet Banking, Mobile Banking

Operating Systems: Windows NT/ 2000/ XP/ 7, UNIX

Software Methodologies: Agile, Waterfall Model

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

QA Lead

Responsibilities:

• Working as an End to End Test manager for Secure Online Web Chat Project.
• Responsible for all the test delivery Activities in Secure Online Web chat project.
• Responsible for coordinating all the Test phases planned for the project.
• Facilitating the Test progress meetings with client (Development & Business)
• Coordinated the status reports to client (all stake holders like Project Managers, program manager and Portfolio Managers) periodically.
• Responsible for the review of all the deliverables from offshore and delivering it to the clients.
• Responsible for Resource allocation, Task allocation, status Tracking.
• Working in close with the Quality Control and Transformation team for Process governance and Standardization of Testing Techniques and Test Monitoring.
• Supported other test teams with respect to Test data and Application Knowledge Transfer.
• Facilitated the Defect Triage calls and responsible for defect tracking and closure.
• Responsible for Test completion report with appropriate approvals to move the project to next level.
• Supporting other test teams like Performance, UAT and OAT test teams with Test data and Application knowledge transfer.

Confidential, Utah

QA Lead

Responsibilities:

• Worked as an End to End Test Manager for Rainbow Central Test Team.
• Managed a team of 13 manual testers and 2 automation Selenium engineers for Confidential Central Team.
• Responsible for creating Test Strategy, Test plan and Test schedule with appropriate approvals.
• Responsible for reviewing all the Test artefacts delivered to client from offshore.
• Designing End to End scenarios, Test preparation and Execution.
• Facilitated meetings with Stakeholders and Delivery Manager to meet QA deliverables and deadlines.
• Responsible for all the Delivery Activities with respect to Rainbow Central Test Team.
• Responsible for Automating the Regression Test Suite with Selenium.
• Facilitated the Test progress meetings with client (Development & Business)
• Co-coordinating the status reports to client (all stake holders like Project Managers, program manager and Portfolio Managers) and to the Internal Management.
• Responsible for Test case walkthrough with business to identify the gaps and to attain the business approval.
• Responsible for Test data preparation.
• Responsible for defect tracking and coordinating the defect triage calls.
• Responsible for Test completion report with appropriate approvals to move the project to next level.
• Supported other test teams like Performance, UAT and OAT test teams with Test data and Application knowledge transfer.
• Responsible for creating and maintaining the System Maintenance Technical document (SMTD) for Confidential applications under test.
• Working in close with the Quality Control and Transformation team for Process governance and Standardization of Testing Techniques and Test Monitoring.

Confidential

QA Manager/ QA Lead

Responsibilities:

• Worked as a System Test Manager for Retail Online Banking Test Team.
• Worked as Onsite Co-ordinator for some of ROLB projects like Confidential Blue rewards, Nomi etc.
• Responsible for Automating the Regression Test Suite for Retail Online banking Projects with Selenium.
• Responsible for cross skilling activities between core and flex teams.
• Responsible for Resource and Task Allocation.
• Responsible for QA audit activities (S05) and documentation on the same.
• Have hands on experience in Creating the Document of understanding (DOU) for Retail applications in Confidential bank.
• Facilitated the Test progress meetings with client (Development & Business)
• Co-coordinating the status reports to client (all stake holders like Project Managers, program manager and Portfolio Managers) and to the Internal Management.
• Responsible for the review of all the deliverables from offshore and delivering it to the clients.
• Responsible for Resource allocation, Task allocation, status Tracking.
• Working in close with the Quality Control and Transformation team for Process governance and Standardization of Testing Techniques and Test Monitoring.
• Need to Co-ordinate with Onsite and Offshore team for ROLB test activities.

Confidential

QA Lead

Responsibilities:

• Worked as the QA Lead for Offshore Mobile test team (Team Size: 15).
• Successfully setup up a Mobile Lab (Lab with iPhones, iPad, Android, Windows and RIM devices)
• Responsible for Test design and execution of Mobile test cases.
• Responsible for all the Delivery Activities in Mobile test team.
• Facilitated the Test progress meetings with client (Development & Business)
• Co-coordinating the status reports to client (all stake holders like Project Managers, program manager and Portfolio Managers) and to the Internal Management.
• Responsible for the review of all the deliverables from offshore and delivering it to the clients.
• Responsible for Resource allocation, Task allocation, status Tracking.
• Working in close with the Quality Control and Transformation team for Process governance and Standardization of Testing Techniques and Test Monitoring.

Confidential

QA Manager

Responsibilities:

• Worked as an QA Manager for Channels team (BU2)
• Responsible for all the Delivery Activities in Channels Space.
• Headed the Channels Team (Team Size: 24)
• Participating in Test progress meetings with client (Development & Business)
• Co-ordinating the status reporting to client (all stake holders like Project Managers, program manager and Portfolio Managers)
• Co-ordinating the Weekly status reports to Management.
• Responsible for the review of all the deliverables from offshore and delivering it to the clients.
• Responsible for Resource allocation, Task allocation, status Tracking.
• Working in close with the Quality Control and Transformation team for Process governance and Standardization of Testing Techniques and Test Monitoring.

Confidential

QA Lead

Responsibilities:

• Prepared Test plan and Test Strategy documents for the projects
• Prepared the efforts estimation using Test Case Point estimation technique (TCP)
• Facilitated the Test progress meetings with client (Development & Business)
• Sending status report to client (all stake holders like Project Managers, program manager and Portfolio Managers)
• Responsible for Sending Weekly status reports to Management.
• Reviewed the deliverables from offshore and sending it to the clients.
• Involved in Resource allocation, Task allocation, Tracking status on daily basis
• Escalating issues to the Portfolio Managers
• Collection of metrics for each release and sending a Metrics report to management.

Confidential

QA Lead/ QA Tester

Responsibilities:

• Worked as a QA Lead for 2 years at onsite (South Africa) and 1 year in Offshore as a QA Tester
• Involved in the project right from Knowledge transition phase
• Documented the knowledge imparted to the team from clients
• Participated in the FSS walkthrough facilitated by the Business analysts.
• Prepared Test plan and Test Strategy documents for the projects
• Prepared the efforts estimation using Work Breakdown Structure Format
• Facilitate the Test progress meetings with client (Development & Business) and sending out the MOM.
• Sending status report to client (all stake holders like Project Managers, program manager and Portfolio Managers)
• Sending Weekly status reports to management.
• Co ordinate with offshore team for Testing.
• Review the deliverables from offshore and sending it to the clients.
• Involved in Resource allocation, Task allocation, Tracking status on daily basis
• Escalating issues to the Portfolio Managers

Environment: Testing Methodology: Manual testing, Channels: POS, ATM, Internet Banking, Mobile Banking, Platform: Mainframe, Windows XP, Hardware details: Point of Sale device (Merchant types Retail, Restaurant, forecourt and Spares and Repairs). ATM Machines, SQL, UNIX

Confidential

QA Analyst

Responsibilities:

• Co-ordinated and guided the Team in designing Test cases with reference to the functional requirements.
• Designed & executed test cases and coordinated with onsite team to resolve issues and bugs.
• Performed Functional testing, Regression Testing, Exploratory testing, Integration testing and System Testing.
• Performed defect tracking using the Confidential Tracker.
• Conducted formal reviews internally and kept a track on the Test case design and review documents delivered by the team.
• Mentored new team members regarding the product, test case design and process to be followed.

Environment: Manual testing, Sybase, C#, Microsoft Visual Basic, .NET Framework, MS Visual SourceSafe, Confidential, Embedded Systems, SQL, UNIX