SUMMARY:

• Significant experience in Software Testing and Quality Assurance Engineering of various Web-based, Object oriented, Windows, Client Server, mobile apps, and mobile web application in both consumer and enterprise domain.
• Experience of the full Software Development Life Cycle (SDLC) Methodologies and Validations (STLC) to ensure the Quality Assurance and Quality Control.
• Experienced in testing Web-based applications through Manual as well as Automated Testing.
• Excellent knowledge in using tools like HP Quick Test Pro, Load Runner, Rational Functional Tester, JIRA, Test-Link, Team-Track, Test Director, and Quality Center/ALM.
• Expertise in performing black-box/functional Testing, System Testing, Integration Testing, Sanity Testing, GUI Testing, cross-browser testing, database testing, Regression Testing, UAT, Ad-hoc Testing, end to end testing, Performance Testing, and Stress Testing.
• Experienced with designing, developing, and executing Test Strategy, Test Plan, Test Summary Reports, Test Scenarios, Test Cases and Test Scripts for Automated and manual testing based on the User Requirement Document, Use Cases, User Stories, Wireframes, Design Documents, System Requirement documents and many other project related documents.
• Experienced in back-end testing using SQL queries, generating reports to ensure Data Integrity and validate business rules
• Experience in extracting data from various sources Informix, Oracle, SQL Server, Sybase and DB2.
• Specialist in using Quality Center/ALM and JIRA for global test management, bug tracking and reporting.
• Experienced with automation testing tools
• Ability to work in a rapidly changing environment, and interact daily with all levels of staff, including system developers and business analysts.
• Working experience on different Software Development Methodology with respect to agile, scrum and waterfall process.
• Experience with programming technologies like C, JAVA, .Net, XML, HTML
• Proactive, Self-starter, Quick learner, energetic, highly motivated team player with excellent communication / problem-solving skills, ‘Attention To Details’ and ‘Test to Break’ attitude.

TECHNICAL SKILLS:

Testing Tools: Quality Center (QC)/ALM, HP Quick Test Pro (QTP), Rational Test Manager, Load Runner, SQL Developer, TOAD

Web Technologies: C, Java, .NET, XML, HTML, PHP, SQL, Java Script, VB Script, Visual Basic, Cloud

Operating Systems: WindowsXP/Vista/7/8, Mac, LINUX, Mobile( iOS, Android)

Databases: MySQL, Oracle 8i/9i/10g, Sybase, Informix, DB2, Teradata

Browsers: Internet Explorer, Fire Fox, Google Chrome, Mac Safari, Opera

Bug Tracking Tool: Quality Center/ALM, Rational Clear Quest, PVCS Tracker, Bugzilla, JIRA, TestLink, TeamTrak

Tools: Crystal Reports, MS-Project, Power Point, MS-Word, MS-Excel, MS-Word

App/Web Servers: Apache, Tomcat, BEA Web logic 8.1, JBoss Server, Web spheres, IIS

PROFESSIONAL EXPERIENCE:

Confidential ,Stamford, Connecticut

QA Manager

Responsibilities:

• Managing multiple globally distributed QA teams including onsite and offshore resources with three different vendors.
• Ensuring the delivery of quality product on time, with minimum or no defects and within the budgets.
• Lead/Managed three companies merging together such as, Charter, TWC, and Bright House.
• Resourcing planning and allocation for Salesforce, E - Commerce and Walled Garden projects.
• Development and sign-off of the Test Strategy, Test plan, and test lab and coordinating all test activities within the project
• Lead on Release Management activities like code release to multiple QA environments such as Test & Stage
• Continually improve the operational efficiency and effectiveness of the QA effort by assessing current quality assurance practices and incorporating new strategies.
• Setting up daily defect review meetings and facilitating them with various teams.
• Participating in environments related Go / No Go meetings to discuss where we are and to provide decision.
• Leading and working on multiple buyflows in E-Commerce world such as Charter.com, Direct Sales (agent facing), Retail Portal, SB.com, BAE Direct Sales and OTM.
• Trouble shooting issues with the help of debug page, G2B, Cog logs, BOOST, Salesforce and CSG.
• Validation of various offers, offer codes, prices on different affiliates / Agents.
• Preparation of test data by partnering with test data management (TDM) team in QAKA and CSG prod.
• Involved in GUI, OSM, Device Manager, CSG and Web Services verification and also validation of Reports.
• Very good experience in SDFC (Salesforce) sales cloud testing and Strong Salesforce domain knowledge.
• Involved in testing multiple objects such as Lead, customer/accounts, contacts, opportunities, projects etc
• Tested and lead Salesforce and Marketo integrated project which was developed by LeadMD.
• Creation of Leads, accounts and opportunities and then updating in SFDC as needed.
• Verifying the data flow of different systems like Charter.com, CSG and SFDC for integration testing
• Used ALM for test case creation, test execution, defect logging and for reporting.
• Worked on mobile testing to test E-Commerce and Salesforce 1 applications.
• Generated and executed automated test cases using Selenium/ Java for E-commerce applications.
• Plans and estimates QA test team activities manage test data preparation and test execution tasks, ensuring they are completed on time.
• Involved with all aspects of product testing including test planning, documentation, execution, defect management and reporting.
• Performed all types of application testing as needed, such as System, Integration, Smoke, End to End, black-box, database, and regression testing.

Environment: Salesforce, Salesforce 1, Java, ALM, SQL, UFT, ATG, G2B, BRE (Business rules Engine), OSM, Device Manager, .net, Web Services, Soap UI, BRE, CSG and Jira. AEM, Browsers tack, Selenium, Java, AKAMI, AEM ACTIVATION, CSG QAKA/Prod, Test Harness, SOM, BOOST, BRE

Confidential , Kennesaw, Georgia

QA Analyst

Responsibilities:

• Participated in various phases of the Project Life Cycle (PLC) to ensure customer business and technical requirements are tested and validated
• Performed extensive manual testing on the application - front-end and back-end
• Studied and assessed the clients systems and business processes.
• Participated in process improvement for the Testing Center of Excellence
• Created and Executed Test Scripts, Cases, and Scenarios which was designed to determine the optimal system performance according to the specifications.
• Performed all types of application testing as needed, such as System, Integration, Smoke, End to End, black-box, database, and regression testing.
• Analyzed test results in order to discover and resolve defects, bugs, errors, configuration issues and interoperability flaws.
• Produced reports and documentation for all testing efforts, results, activities, data, logging, and tracking
• Tracked defects through remediation in HP ALM
• Ensured traceability of Test Cases and Scenarios to requirements
• Participated in the implementation of the Test Cases and Scenarios and provided pass / fail results
• Participated in Project Team Reviews for testing activities
• Created and adhered to process methodologies, policies and procedures for testing activities for both new project work and maintained and supported (i.e. Test Strategy, Test Plan, Test Summary, Metric reporting, etc…)
• Communicated test progress, test results and other relevant information with the team.
• Attended Daily Stand Up meeting to exchange status.
• Participated in Peer Reviews for testing activities

Environment: Java EE 5, PL/SQL, HTML, XML, .Net, Web sphere, Windows 7, Epic Tool, ALM.

Confidential, New York, NY

Software QA Engineer

Responsibilities:

• Studied and analyzed Business Requirement Documents (BRD) and Technical Specifications (TS).
• Attended Business Requirement, Use Cases and Technical Design Review meetings with the project team and asked questions to clarify business request and technical solution for test criteria.
• Worked closely with project managers and project team to provide testing timelines.
• Participated in the early phases of projects to ensure that inputs into testing process can be translated into a test plan and test cases
• Assisted in maintenance of equipment and configuration of the QA lab and ensured that testing environments are available and properly configured for project needs
• Designed Test Case, Test Data, Test plans for projects and reviewed with project teams to obtain approval and ensure test coverage.
• Developed functional and GUI test cases to test the complete functionality of the application.
• Performed Automation and Manual testing of the applications to verify the functionality of the application as per the business requirements
• Performed smoke testing, functional testing, system testing, GUI testing, ad-hoc testing, exploratory testing, cross-platform testing and regression tests using manual and automated test suites.
• Reported software defects and shepherds them through the defect life cycle to closure
• Identified critical issues and escaladed it to the development team in a cross functional environment.
• Reported test progress and quality status to project stakeholders
• Participated in project release efforts ranging in scope from small to very large
• Developed automated test scripts and performed Functional and regression testing on web pages using QTP
• Performed Data Driven testing in QTP to check the dynamic behavior of the application & analyzed the results
• Wrote complex SQL queries for Database validation and checked for data integrity and constraints.
• Conducted User Acceptance Testing (UAT) and Regressing testing on various builds of the application
• Used Checkpoints, Data Driven, and Regular Expression in QTP.
• Provided Test Metrics for measuring product quality and team efficiencies to the management
• Participated in the creation and execution of the Performance test plans and scripts to determine optimal application performance according to specifications using HP Load Runner.
• Performed Load, Stress and Performance testing on the Web-server and analyze and document the results
• Developed Load Testing scenarios and Load Carrying out various type of performance testing.
• Worked evenings and weekends when necessary to meet deadlines
• Mentored and coordinated with off-shore and junior QA engineers.
• Used Excel spreadsheets for the follow up and report it to the manager on a daily basis.
• Notified team about unusual situations affecting productivity, accuracy and efficiency of data flow.

Confidential, Seattle, WA

QA Analyst

Responsibilities:

• Gathering, understanding, analyzing and reviewing functional and behavioral business requirements.
• Participate in the full development life cycle from verification to validation.
• Interacted and worked with business analysts and development team to develop, maintain, and execute quality assurance testing procedures.
• Organized project requirements in HP Quality Center and establish relation between requirements
• Performed Test Case Design, Review and Test Case Execution
• Prepared Traceability Matrix to ensure the test coverage
• Performing Manual Test Execution for the applications under development.
• Performed Functional and GUI Testing to verify Actual results with expected results for the application
• Manually conducted User Interface, Functional, Integration, UAT, Regression testing and interacted with developers to resolve the technical issues
• Retrieved data from databases for data validation using SQL Queries.
• Reporting and tracking defects (Analyze, and manage software defects, and work closely with the development team to fix/close the defects)
• Developed automated test scripts using HP QTP for Regression Testing
• Enhanced automation test scripts to maximize test coverage and improve test efficiency in Data Driven Testing
• Mapping custom objects to standard objects, inserted GUI, Bitmap and Text checkpoints to compare the current behavior of the application being tested
• Performed Data driven testing with multiple inputs and record the behavior of application
• Performed Web service validation using REST-xml
• Updated test status in Quality Center for efficient reporting
• Participated in weekly status meetings and conduct walkthroughs for team members and standardize UAT test cases and extend support after Production
• Help the team to improve the QA process and kept the Manager up to date on the progress.