Objective

• To be a part of Information Technology Specialist & work towards professional growth & advancement using my rich experience in the Information Technology and leadership skills.

SUMMARY

• Playing the role of Business Analyst and Solution design in OSS/BSS.
• With 12.8 years of rich experience in implementation, Testing and requirement gathering.
• Team leader with a proven ability to train, supervise, motivate and evaluate team members
• Chiefly involved in the Functional, Integration, User acceptance testing and requirement gathering of CRM, Self - Care and Telecom billing system.
• Solution comprises of Care applications (Customer Management, Dealer Management and Self Care management) and Convergent Rating & billing application functionalities in a multi-service environment that traverses technology segments including GSM, CDMA, Fixed-line, ISP and WiMAX.
• Strong domain knowledge on Telecom BSS/OSS, end to end knowledge on all modules affecting the subscriber life cycle including Customer Care, Order Management, Number Management, Mobile Number Portability(MNP), Credit Control, Dunning, Debt Management, Trouble Ticket, Billing.
• Expertise in client requirement gathering, Design, documentation and explaining the detailed requirements to technical team and always been a SPOC for technical team for the functional deliverables.
• Onsite experience. With Pre UAT, UAT, implementation and Go-live.
• Expertise in designing and developing strategicTest plans, Test Cases, and Test Reportsformanual test.
• Extensive experience inManualTesting likeJira and Requeste.
• Experience Tester in Agile Development Environment.
• Ability to develop and present test plans, testing summaries, defect reports, and defect trend data throughout the project test cycle.
• Experience with Creation and Execution of Test Cases at various levels of testing like Functionality, Integration, System, Regression and User Acceptance Testing.
• Peer reviews of Functional documentation.
• Oversee day-to-day activities, provides support, and facilitates problem resolution for a team of Software Quality Assurance Engineers and Resolve quality issues.
• Involved in GUI, Functional, and Integration & Regression testing.
• Exposed to the Full Life Cycle of software development and testing.
• On-site experience in conducting User Acceptance Testing with client users and training to the users
• Enthusiastic about learning new concepts in emerging technology.
• Able to work under strict deadlines, prioritizing multiple projects/ tasks.

TECHNICAL SKILLS

Telecom Domain: BSS/OSS Requirement Analysis (CRM, Billing, Rating, Loyalty, IN), Functional, Intergation and User Acceptance Testing and Solution Implementation.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Responsibilities:

• Testing of Web services using SOAP UI.
• Coordinating with offshore team on the Business requirement
• Involving in the SIT and UAT activities and interaction with end users for all queries and business activities
• Performed Verification, Validation & Transformations on the Input data (Text files, XML files) before loading into target database.
• Performed User Interface Validations, Browser Compatibility testing and Navigation testing.
• Effort estimation for the Change requests.
• Providing the weekly and Monthly status reports.

Confidential

Responsibilities:

• Deputed as a senior Business analyst for complete Agility solution delivery
• Understanding the current business process flow of GSM, Fixed Line, WiMAX, VOIP & ICT services.
• Capturing the additional customizations required in Agility Care (CRM) and Billing solutions.
• Requirement discussions with customer and mapping with Confidential product features.
• Preparing requirement documentation on the customizable components
• Preparing functional flow diagrams and RTM
• SPOC for technical team for the functional deliverables.
• Support execution of acceptance tests (SIT & UAT) to test qualify of application
• Providing user training on the application
• Point of contact for any solution and technical discussions.

Confidential

Responsibilities:

• Attending the Kanban meetings and providing the necessary updates to the project manager.
• Providing the effort estimation for all the QA activities for the project.
• Attending the scope discussion along with Ba and dev teams and providing the necessary inputs.
• Review of scope document and providing the sign off on behalf of QA team.
• Review of test cases and providing the review comments.
• Involving in the SIT and UAT activities and interaction with end users for all queries and business activities.
• Testing of the migrated data in the production before handing over to end user for testing.
• Involved in all the Go-Live activities and supporting the application till handover to operations team.
• Attending the daily calls between offshore and onsite teams and make sure there is no gap in the work movement.
• Supporting the Operations team after the Go-Live and during the critical times.
• Providing the weekly and Monthly status report to the organization.
• One-One with the teams and providing the necessary inputs and make sure the work goes without delay
• Involved in the internal Audits and made sure there are no NC’s in the process followed.

Confidential

Responsibilities:

• Preparation of test cases and test scenarios
• Review of test cases and providing the review inputs.
• Providing the KT sessions to onsite teams.
• Involved in the scope discussion.
• Discussion with the dev team on the issues raised.
• Providing the daily status to the lead.

Confidential

Responsibilities:

• Preparation of test cases and test scenarios
• Review of test cases and providing the review inputs.
• Providing the KT sessions to onsite teams.
• Involved in the scope discussion.
• Discussion with the dev team on the issues raised.
• Providing the daily status to the lead.