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Qa Manager Resume


  • Over 12 years of IT experience in software testing, managing projects and quality engineering with exposure of full software development life cycle.
  • Assessed and gathered business requirements related to various financial applications targeted for Financial Advisors, Portfolio Managers and University Libraries.
  • Familiarity with ISO 9000 standards for software quality assurance.
  • Strong QA Test Lead/Test Manager experience and capable of managing small - mid size teams.
  • Self-driven with proven leadership qualities and ability.
  • 10 years of experience working on test strategies before the test planning starts.
  • Implemented organizational and process improvement initiatives and provided developmental training to team members where necessary.
  • Established and implemented QA processes and procedures for defect reporting, metrics reporting and overall QA methodologies.
  • Experience & good knowledge in backend testing and ability to write sql queries to test the data using TOAD.
  • Experience working in Agile methodology, scrum process.
  • Experienced in forecasting and estimating.
  • Managed all project quality assurance resources to their project tasks and ensured high quality, on time delivery of all project deliverables.
  • Create accurate Tier estimates for QA project tasks (startup through execution) and for client submitted Change Requests.
  • Experience running the workflows using Informatica and verifying the session logs to identify the workflow failures.
  • Knowledge of Claims processing, eligibility inquiry and response, claim status inquiry and response, payment and remittance advice under Healthcare Insurance domain.
  • Managed Facets projects through system, integration and release phases.
  • Actively involved in reviewing the functional requirements and approving them from the testing standpoint.
  • Experienced and managed Cycle plans for integration testing.
  • Create and maintain project work plan( Confidential ), monitor results, and facilitate communication of project scope, technical requirements, priorities, and issue resolution.
  • Organized and detail oriented with excellent time management skills.
  • Proven experience in managing software development projects.
  • Flexibility to adjust in a multi-project environment.
  • Motivates the team to reach the goals and achieve success.
  • Takes calculated risks and assumes accountability for successes.
  • Knowledge of TCP/IP networking and Load Balancing.
  • Experienced in development of test plans and methodologies, test cases and their management, test scripts and execution of various testing phases before the release of software products.
  • Extensive experience in testing client server and browser based applications.
  • Exposure to QMS methodology, CMM levels and HIPAA standards.
  • Communicating with Analysts, Developers, Clients, Software Vendors and other participating groups to analyze any requirement gaps or any other conflicting issues.
  • Experience in Functional, Regression, Integration, Compatibility and Installation testing.
  • Test Automation, WinRunner, Load Testing using LoadRunner and Quick Test Pro.
  • Capability to learn and adapt to new applications and environments.
  • Experience in domains including Financial & Healthcare Insurance.
  • Good communications and interpersonal skills with problem solving capability.
  • Participated in WINS (Women Initiative in Networking and Success) Mentoring Circles at Confidential &P as a mentee and gained exposure to different business units and also gave presentations on various topics.


OS: Windows XP Windows 7, Unix-Sun Solaris, Ubuntu

Databases: Oracle, SQL Server, MYSQL, MS Access

Web Technologies: ASP, Javascript, VBScript, HTML, XML, Apache, Java, J2EE, JSP, Servlets, CGI, Tomcat, AJAX, .net, Weblogic, Angular JS

IDE Tools: Visual Studio, Jbuilder, Visual Age, Eclipse

Languages/Packages: C, C++, CORBA IDL, Java, Visual Basic, SQL, PL/SQL, MS Project, Shell Programming, True change, TSL, XML, Mainframe, JMS

Testing Tools: Winrunner, LoadRunner, HP Quality Center 10, SQA Manager, PVCS Tracker, True Track, QuickTest Pro, CaliberRM, Beyond Compare, StarTeam, TOAD, Remedy, Infomaker, JUNIT, Selenium, QAComplete, Informatica, Facets, SOAP UI, Security Testing.

Software: MS Office 2007, MS Project, MS Power Point, Visio, Absolute FTP, SOAP UI, CRT, FileZilla, Putty, Adobe Acrobat, Clarity, VMWare, VNC, Rally, VersionOne, NetMeeting, Webex



QA Manager

  • Lead a team of 7 testers across various projects.
  • Assumed the role of a Release Manager and conducted Change Control meetings to plan for the deployments.
  • Developed test documentation to standardize the use of Test Plan, Test Script and Test Summary documents.
  • Held Process Improvement sessions with the team to improve the testing performance and also test documentations.
  • Recommended, Initiated and Implemented the use of a software testing tool for storing and tracking the test scripts. Introduced SmartBear QAComplete tool for the test documentation.
  • Worked with development and coordinated the unit testing.
  • Initiated the automation process and introduced Selenium WebDriver with Java.
  • Experience in interviewing and hiring.
  • Worked with business on the functional requirements clarifications.
  • Worked with the compliance team to document Operational Qualification (OQ) for the Risk Evaluation and Mitigation Strategy (REMS) project.
  • Ensured the OQ validation is completed per the risk analysis document and also ensured the test documentation qualifies for auditing.
  • Participated in the product auditing and provided all the required documentation.
  • Worked with the Operations team and coordinated UAT/End to End testing.
  • Coordinated the Help Desk Testing Support for the production tickets and ensured that each issue reported is reproducible and worked with development in getting the fix completed.
  • Provide test metrics for all the projects under test.
  • Provide allocations and test estimates for the projects.
  • Attend Client meetings as required for the Sprint demo sessions and retrospectives.
  • Attend project planning meetings for test schedules and test deliverable discussions.
  • Conducted one-on-one meetings with the test team to discuss the tasks and concerns.
  • Conducted quarterly performance review to provide feedback to the tester and worked on the developmental actions.
  • Review test plans, test scripts and test summary and provide approvals.


Project Test Manager/ QA Manager

  • Lead the Facets test team of 10 members for the CAQH project.
  • Coordinated the Facets test effort across with Proclaim, CDB, ePro teams.
  • Owned the planning and preparation of the application test strategies for two large projects CAQH and NPC.
  • Lead the 12 FEE testers for 12 different workstreams on NPCproject.
  • Assign tasks to the test team and monitor the work.
  • Coordinate with teams for completion of test execution.
  • Manage 7 Full time employees, conduct one-on-one meetings and assign projects.
  • Review requirements and mapping documents, provide feedback and approve.
  • Schedule project checkpoint meetings to ensure all the tasks are completed on time.
  • Work with project manager, PMO, System Analysts and developers to ensure there are no gaps.
  • Participate in the project functional requirement meetings, review and approve from testing perspective.
  • Lead the System Testing teams and the Integration testing. Communicate the status to the Project Management team.
  • Review test plans, test cases, test summaries, provide feedback and approve.
  • Coordinate knowledge transfer on 835/837, 270/271 transactions.
  • Work with HP team to resolve the defects.
  • Communicate the status of the project to all the stakeholders.
  • Work closely with the development to get the defects resolved.
  • Attend the management calls to provide the status of the projects and report any key issues.
  • Provide the test status between the Confidential West and the Confidential Enterprise teams.
  • Work with System Analysts to get the requirements pushed from Caliber to QC.
  • Managed the Production Support monthly releases.
  • Oversee QA projects and mentor the team members.
  • Ensure that test cases are mapped to the requirements in QC.
  • Conduct defect triage meetings with Confidential Enterprise and get defect resolutions.
  • Prioritize the defects based on the severity and impact on the test execution.
  • Work with project manager on the testing resources.
  • Provide test estimations to the project manager based on resource availability.
  • Provide project QA metrics to the management on weekly basis.
  • Ensured that the QA processes are followed throughout my projects.
  • Ensure that the QC is updated promptly to reflect the correct status on the scorecards.

Environment: Windows 7, Quality Center 10.00, HP ALM 11, Facets 5.2, Caliber RM, Spec Builder, Beyond Compare, Claims, SharePoint, Clarity, TOAD, MS Project


QA Manager/ Project Test Lead

  • Effectively managed multiple projects/tasks.
  • Participated in the management meetings to provide updates on the QA team status and resource allocations.
  • Identified needs & made suggestions to improve SDLC processes.
  • Involved in forecasting the work and resources and managed the projects based on the bandwidth.
  • Participated in process improvement tasks for QA team.
  • Provided the estimations through High Level Estimates.
  • Lead projects through effective and proactive project management and leadership skills.
  • Set up the sharepoint site for all the QA requests to flow through one channel.
  • Managed the 3 onshore and 7 offshore team members through the projects.
  • Involved in providing the automation requirements to the automation team.
  • Assigning tasks on a daily basis to the QA team and monitoring their work.
  • Prepared the test strategy documents for multiple projects.
  • Conducted the test plan reviews and defect triage meetings.
  • Provided the weekly and monthly status reports on all the projects.
  • Document the lessons learned for the test team.
  • Provided the QA metrics for the projects which include defects identified, areas of issues etc.

Environment: Java, .net, Mainframes, Clarity, HP Quality Center 10.0, Quick Test Pro, Sharepoint, Wiki


Lead QA Engineer

  • Effectively managed multiple projects/tasks.
  • Participated and contributed in Change Control Board meetings with other department managers and provided updates on the application releases.
  • Identified needs & made suggestions to improve SDLC processes.
  • Worked in Agile environment, attending scrum standup meetings on a daily basis.
  • Participated in process improvement task for Quality Center best practices.
  • Lead projects through effective and proactive project management and leadership skills.
  • Analyzing the functional requirements of the application and preparing the Test plan and Test cases.
  • Demonstrated leadership capabilities by coordinating releases, making resourcing suggestions and communicating project status to the development and business partners.
  • Reporting of the test execution metrics to the management.
  • Worked on the legacy applications, where backend testing is involved.
  • Overseeing the implementation of the projects. Coordinated production releases strategically as the Release Manager.
  • Performed and coordinated disaster recovery (DR) environment testing. Implementation plans have been coordinated to deploy to the DR environment along with the production release.
  • Coordinated onshore/offshore project teams.
  • Lead a team of 2 onshore and 3 offshore resources.
  • Conducted functional, regression and load testing on the applications.
  • Build deployments for the applications to the QA environment using UNIX.
  • Test the builds through QA, Beta and Production environments.
  • Experience with testing Canonical XMLs for the mutual fund data.
  • Experience working and managing offshore teams.
  • Involved in preparation of test strategies for different projects.
  • Reviewed test plans and test cases prepared by the team and provided approvals.
  • Experienced in testing of quantitative data including calculations in excel and database.
  • Functional testing on all beta releases before being released into a production environment.
  • Resource coordination and work assignments to the consultants. Continuous monitoring of their work completion.
  • Advised management on the testing strategy for each of the projects which include the testing approach.
  • Worked to identify ways to reduce the testing cycle time and effort while still achieving an agreed upon level of quality.
  • Assigning tasks on a daily basis to the offshore team and monitoring their work.
  • Experience working in CMMI environment and implementing processes and procedures.
  • Demonstrated the ability to assess project risks, identify them and effectively communicated them out to the team.
  • Worked on Oracle database platforms for multiple projects.
  • Demonstrated analytical skills, technical ability and time management skills.
  • Trained the new team members on the projects.
  • Identified data issues and demonstrated the SQL skills in database testing.
  • Validated offshore deliverables and monitored Quality Center to track the testing activity progress.
  • Testing all search functionality including Quotes, Bond Search, Bond Reports, Fund Screener, Stock Search, Simple Stock Search, Simple News Search and Advanced News Search.
  • Experience in Soap UI testing for stock and fund data.
  • Validated PDF illustrations for calculations, financial data, line charts, pie charts and bar charts.
  • Prepared the test matrix for testing across the clients for the similar functionality.
  • Verified the calculations in the mutual fund reports and made sure the data is correct.
  • Experienced testing of the Ecommerce application for the equity research projects.
  • Managed and tracked defects through completion/resolution. Provided timely status updates and test related reporting and metrics information.
  • Experienced in using Informatica tool to verify transactions, running the sessions and monitoring the session logs.
  • Load and Performance testing using LoadRunner.
  • Effectively managed change control board duties.
  • Familiarity & experience in the Agile process and use of Rally tool for the Sprint tracking.

Environment: JSP, J2EE, Oracle, TOAD, UNIX, Infomaker, Internet Explorer 6.0, Netscape Navigator 6.2, Web Logic, ASP.net, Adobe Acrobat, WinRunner 7.5, LoadRunner 9, Visual Basic 6.0, Action Request System Remedy via Citrix, VNC for remote access, Mercury Quality Center 10.0, AJAX, Web Services, Quick Test Pro 9.1, Informatica 8.1, Rally, Altova XML Spy, NetMeeting for web sessions, Notepad ++, FileZilla, Putty, SOAP UI, CRT, XML, XSD, Rally, VersionOne, SnagIt for screen capturing, Absolute FTP, IE 6.0/7.0/8.0, Safari, Firefox, Excel functions

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