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Quality Assurance Manager Resume

Salt Lake City, UT


  • 15 years of experience as Quality Assurance Engineer and Manager.
  • Continuous Delivery techniques implemented to rapidly, reliably and repeatedly deploy code at low risk and with minimal manual overhead.
  • Supported the company by identifying, communicating, and minimizing risk of failure for our users, services, solutions, and department.
  • Trained Quality Assurance Discipline and Direct Reports on quality and best practices
  • Experience with enterprise development using Service Oriented Architecture (service boundaries)


  • Manager Tools
  • FranklinCovey Manager


Quality Assurance Manager

Confidential, Salt Lake City, UT


  • Accountable for engineering delivery and availability of designated products.
  • Removes impediments and addresses obstacles - tactically and strategically.
  • Helps Story Councils address obstacles they are not able to resolve themselves.
  • Works with Product Managers to ensure technical debt is addressed.
  • Recruits, hires and manages direct reports, contingents and interns.
  • Coaches, mentors and provides training for direct reports.
  • Facilitates 1:1's and Performance Reviews with direct reports.

Software Engineer in Test

Confidential, Salt Lake City, UT


  • Responsible for test plan / case design, test creation and execution.
  • Responsible for creation of automated tests using Java, Selenium (WebDriver) and TestNg.
  • Built the testing framework using Maven, Subversion and Selenium

Contract in Field Operations

Confidential, Salt Lake City, UT


  • Identified and reported areas lacking in coverage from customer complaints to field operations.
  • Worked with teams on ways to improve customer satisfaction by changing antenna direction, strength or new site construction.

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