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Support Engineer/quality Assurance  Resume

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Duluth, GA

SUMMARY:

  • Vast experience in conducting manual testing of a software
  • Experience testing web services using SOAP UI/SOAP UI Pro testing tool
  • Good knowledge in SDLC and STLC processes, experience with Waterfall, Agile, Agile Scrum methodologies
  • Experience in test case preparation, test data preparation, test case execution, defect reporting, reviews and follow - ups
  • Requirement traceability matrix (RTM) preparation
  • Bug tracking using QC
  • Experience in database testing using SQL queries
  • Quick learner, Good team player, Good communication skills
  • Experience testing customer-facing websites; conducting cross browser testing, functional testing, regression testing, retesting, compatibility testing, smoke testing, sanity testing, exploratory testing, performance testing, end-to end testing, system testing, black box testing, white box testing, UAT, etc.
  • Excellent problem solving and troubleshooting skills
  • Friendly personality and with excellent customer service skills
  • Reliable attendance, someone who can be counted on

TECHNICAL SKILLS:

Testing tools: HP Quality Center, TOAD, SOAP UI Pro

Database: MS SQL

SDLC models: Waterfall, Agile, Agile Scrum

OS: Windows, Unix

Applications: Microsoft Office 2003/2007/2010

Other Tools: Putty

Environment: SQL, VB script, HTML, JAVA, C#, .NET, CSS, XML

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Support Engineer/Quality Assurance

Responsibilities:

  • Developing and documenting test plans, test cases, SQL scripts and manual scripts based on user requirements, condition data as required
  • Develop, document, and execute regression, functional, and integration tests
  • Working with quality assurance team lead and/or manager to plan and schedule test cycles
  • Documenting and tracking software failures using HP-QC and/or similar tools
  • Interacting and communicating effectively with project teams on a technical and non-technical level to determine test requirements and acceptance criteria
  • Supporting software applications/operating systems, as well as manage multiple testing environments
  • Understanding and analyzing functional and non-functional requirements
  • Clear understanding of software development life cycle (SDLC), common methodologies and test script traceability
  • Using SQL queries (needed for querying databases during testing)
  • Responsible for coordinating and performing user acceptance testing, UAT
  • Prepares test deliverables per project guidelines
  • Coordinates with offshore or partner resources, as required
  • Supports UAT resources and activities
  • Performed BLACK BOX testing and familiar with WHITE BOX testing
  • Understanding defect life cycle
  • Utilizing SOAP UI for webservices testing
  • Reviewing XMLs for accuracy
  • Writing SQL queries to conduct SQL server database testing
  • Utilizing TOAD for database testing

Confidential, Atlanta, GA

Manufacturing Tech II

Responsibilities:

  • Assists in translating the engineering design into software design
  • Developed test plans and test cases to verify logic of new or modified technical programs
  • Analyzes review and inspection findings to determine source of problem
  • Responsible for the disassembly and refurbishing of instruments in medical diagnostic line of product
  • Worked independently and as a team to resolve sometimes complex manufacturing problems in order to meet business objectives
  • Performed testing of the final product and works with the client's engineers to assure that the product performed as planned
  • Calibration and Configuration of immulite 1000 and immulite 1 medical instruments
  • Assisted in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling
  • Provided technical support to maintenance team of a project
  • Performed Circuit board repair and rework

Confidential, Wichita, KS

Instrumentation Engineer

Responsibilities:

  • Worked on prototype airplanes for FAA Certification
  • Focused on Researching data, Development and Fixes
  • Reviewed, developed and modified individual aircraft and inspection programs to improve safety, reliability and maintainability
  • Establish in-house capabilities to maintain repair or overhaul aircraft, components, accessories and/or equipment operated by Cessna Jet
  • Responsible in analysis and checking of effective functioning of RF
  • Prototype, design and develop MR RF coils using coexisting technology
  • Optimized designs and analyzed radio frequency structures by using electromagnetic design tools
  • Assist in monitoring reliability of aircraft, engines, components or accessories and in the development of corrective actions as necessary
  • Provide timely support to Engineering for the debug and rework of prototype components/assemblies
  • Tested RF transmitters and receivers
  • Troubleshoot Avionics Systems
  • Tested and Repaired Weather Radar Systems
  • Tested and Repaired Instruments and computers that control flight engine and other primary functions
  • Install and troubleshoot flight display systems

Confidential

Circuit Analyzer

Responsibilities:

  • Inspected and troubleshot PC boards
  • Effectively facilitate Engineering/Manufacturing design requirements to ensure the manufacturability of new products
  • Review BOM with Procurement/ Engineering prior to release to meet/exceed design-to-cost (DTC) goals
  • Released Test Procedures
  • In depth knowledge of industry standard testing equipment’s such as DVMs and O’scopes
  • Tested transmitters, broadcast transmitters and antenna for functioning on the ground
  • Tested operational amplifier based circuitry
  • Knowledge of materials, methods, tools and standard practices of aircraft mechanics trades and electrical systems
  • Testing and commissioning of system for customer’s satisfaction
  • Knowledge of PLC and PC control interfaces for Industrial Electronic Equipment
  • Working with Local Area Networks (LAN) and Computer setups

Confidential

Responsibilities:

  • Install Front fair bond
  • Knowledge of logbook records, historical records, maintenance records, supply records, and data entry requirements for assigned aircraft.
  • Repaired, removed, cleaned, reinstalled and replaced defective parts required to keep the aircraft safe operating conditions.

Confidential, Wichita, KS

Lead Person

Responsibilities:

  • Supervised and assisted 28 employees to ensure production quotas were met
  • Responsible for production line performance and quality control

Confidential, Wichita, KS

System Support

Responsibilities:

  • Provided hardware and software support to customers via phone
  • Software support included proprietary tax software

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