Support Engineer/quality Assurance Resume
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Duluth, GA
SUMMARY:
- Vast experience in conducting manual testing of a software
- Experience testing web services using SOAP UI/SOAP UI Pro testing tool
- Good knowledge in SDLC and STLC processes, experience with Waterfall, Agile, Agile Scrum methodologies
- Experience in test case preparation, test data preparation, test case execution, defect reporting, reviews and follow - ups
- Requirement traceability matrix (RTM) preparation
- Bug tracking using QC
- Experience in database testing using SQL queries
- Quick learner, Good team player, Good communication skills
- Experience testing customer-facing websites; conducting cross browser testing, functional testing, regression testing, retesting, compatibility testing, smoke testing, sanity testing, exploratory testing, performance testing, end-to end testing, system testing, black box testing, white box testing, UAT, etc.
- Excellent problem solving and troubleshooting skills
- Friendly personality and with excellent customer service skills
- Reliable attendance, someone who can be counted on
TECHNICAL SKILLS:
Testing tools: HP Quality Center, TOAD, SOAP UI Pro
Database: MS SQL
SDLC models: Waterfall, Agile, Agile Scrum
OS: Windows, Unix
Applications: Microsoft Office 2003/2007/2010
Other Tools: Putty
Environment: SQL, VB script, HTML, JAVA, C#, .NET, CSS, XML
PROFESSIONAL EXPERIENCE:
Confidential, Duluth, GA
Support Engineer/Quality Assurance
Responsibilities:
- Developing and documenting test plans, test cases, SQL scripts and manual scripts based on user requirements, condition data as required
- Develop, document, and execute regression, functional, and integration tests
- Working with quality assurance team lead and/or manager to plan and schedule test cycles
- Documenting and tracking software failures using HP-QC and/or similar tools
- Interacting and communicating effectively with project teams on a technical and non-technical level to determine test requirements and acceptance criteria
- Supporting software applications/operating systems, as well as manage multiple testing environments
- Understanding and analyzing functional and non-functional requirements
- Clear understanding of software development life cycle (SDLC), common methodologies and test script traceability
- Using SQL queries (needed for querying databases during testing)
- Responsible for coordinating and performing user acceptance testing, UAT
- Prepares test deliverables per project guidelines
- Coordinates with offshore or partner resources, as required
- Supports UAT resources and activities
- Performed BLACK BOX testing and familiar with WHITE BOX testing
- Understanding defect life cycle
- Utilizing SOAP UI for webservices testing
- Reviewing XMLs for accuracy
- Writing SQL queries to conduct SQL server database testing
- Utilizing TOAD for database testing
Confidential, Atlanta, GA
Manufacturing Tech II
Responsibilities:
- Assists in translating the engineering design into software design
- Developed test plans and test cases to verify logic of new or modified technical programs
- Analyzes review and inspection findings to determine source of problem
- Responsible for the disassembly and refurbishing of instruments in medical diagnostic line of product
- Worked independently and as a team to resolve sometimes complex manufacturing problems in order to meet business objectives
- Performed testing of the final product and works with the client's engineers to assure that the product performed as planned
- Calibration and Configuration of immulite 1000 and immulite 1 medical instruments
- Assisted in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling
- Provided technical support to maintenance team of a project
- Performed Circuit board repair and rework
Confidential, Wichita, KS
Instrumentation Engineer
Responsibilities:
- Worked on prototype airplanes for FAA Certification
- Focused on Researching data, Development and Fixes
- Reviewed, developed and modified individual aircraft and inspection programs to improve safety, reliability and maintainability
- Establish in-house capabilities to maintain repair or overhaul aircraft, components, accessories and/or equipment operated by Cessna Jet
- Responsible in analysis and checking of effective functioning of RF
- Prototype, design and develop MR RF coils using coexisting technology
- Optimized designs and analyzed radio frequency structures by using electromagnetic design tools
- Assist in monitoring reliability of aircraft, engines, components or accessories and in the development of corrective actions as necessary
- Provide timely support to Engineering for the debug and rework of prototype components/assemblies
- Tested RF transmitters and receivers
- Troubleshoot Avionics Systems
- Tested and Repaired Weather Radar Systems
- Tested and Repaired Instruments and computers that control flight engine and other primary functions
- Install and troubleshoot flight display systems
Confidential
Circuit Analyzer
Responsibilities:
- Inspected and troubleshot PC boards
- Effectively facilitate Engineering/Manufacturing design requirements to ensure the manufacturability of new products
- Review BOM with Procurement/ Engineering prior to release to meet/exceed design-to-cost (DTC) goals
- Released Test Procedures
- In depth knowledge of industry standard testing equipment’s such as DVMs and O’scopes
- Tested transmitters, broadcast transmitters and antenna for functioning on the ground
- Tested operational amplifier based circuitry
- Knowledge of materials, methods, tools and standard practices of aircraft mechanics trades and electrical systems
- Testing and commissioning of system for customer’s satisfaction
- Knowledge of PLC and PC control interfaces for Industrial Electronic Equipment
- Working with Local Area Networks (LAN) and Computer setups
Confidential
Responsibilities:
- Install Front fair bond
- Knowledge of logbook records, historical records, maintenance records, supply records, and data entry requirements for assigned aircraft.
- Repaired, removed, cleaned, reinstalled and replaced defective parts required to keep the aircraft safe operating conditions.
Confidential, Wichita, KS
Lead Person
Responsibilities:
- Supervised and assisted 28 employees to ensure production quotas were met
- Responsible for production line performance and quality control
Confidential, Wichita, KS
System Support
Responsibilities:
- Provided hardware and software support to customers via phone
- Software support included proprietary tax software
