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Software Quality Assurance Resume

Citrus Heights, CA

SUMMARY:

  • Five years’ experience with very large web - based systems
  • Software QA Analyst with over 15 years quality assurance and test experience.
  • Expert at developing test strategies and writing test cases based on business requirements, functional specifications and design documentation and user documentation.
  • Extensive experience with web services, Customer Relationship Management applications and B2B enterprise-scale Service Oriented Architecture on Windows and mainframe platforms.
  • Solid understanding of the software development life cycle and software testing methodologies.
  • Adept at functional, integration, regression; positive & negative testing; black & white/glass box and exploratory testing techniques, and supporting user acceptance testing.
  • Experienced at writing SQL queries in DB2, SQL Server, Oracle Developer and Tandem
  • Skilled at validating database and file output information throughout the testing cycle.
  • Superior analytical, troubleshooting, verbal & written communications and presentation skills.
  • Identified and helped manage customer change requirements for sizing and tracking through the development process.

TECHNICAL SKILLS:

Databases: SQL Server 2008 / 2005, DB2, Oracle, Tandem.

Languages: SQL, Oracle SQL, Tandem SQLCI, HTML, XML

Hardware: PCs, Tandem mainframes

Operating Systems: Windows 10, 7, XP, NT, LANs, Tandem O/S

Software: Office 365, Microsoft Word, Excel & Power Point, SharePoint, IE 11, 10, 9 Firefox, Chrome, & Microstrategy Reports, Remote Connection, VPN, Citrix, Telnet, Toad, FTP, Zip, Skype for Business

Testing Tools: Rational ClearQuest, Rational Quality Manager, SAP Business Objects, OnTime, HP Quality Center 8 & 10, TFS 10, Gemini Defect Tracker, Clarify Clear Defects

PROFESSIONAL EXPERIENCE:

Confidential, Citrus Heights, CA

Software Quality Assurance

Responsibilities:

  • Designed and executed test cases and wrote test cases for electronic version of hardcopy CDPH forms written in HTML & .PDF that dynamically adjusted the questions displayed based on users’ answers to questions
  • Supervised and provided feedback to software testers on test results they observed
  • Documented test results and recorded defects for corrective action and re-testing after bug fixes were applied
  • Provided management and sales with daily progress reports and reported risks that were identified

Confidential, Sacramento, CA

Quality Assurance Contractor

Responsibilities:

  • Very large web-based system ($100+ million cost, 10+ million tax payers, 1+ million lines of code)
  • Created and executed test cases in Rational Quality Manager (RQM) based on validation criteria, defects and change requests.
  • Examined SAP Business Objects (SAP/BO) reports for proper formatting and calculations.
  • Verified Franchise Tax Board report information against data in the DB2 database.
  • Documented and tracked software defects to resolution in the ClearQuest tracking system.
  • Validated ClearQuest change requests were implemented correctly on FTB reports and documentation.
  • Ensured SAP/BO reports displayed correctly when exported to Excel and PDF files.
  • Performed connectivity testing to ensure end users could run reports from the Case Management and ITF platforms.
  • Stored report validation results in SharePoint document repository.
  • Maintained maintain traceability matrix to ensure test cases cover all requirements and use cases
  • Participated in daily software tester meetings and weekly all staff meetings.
  • Successfully delivered EDR v3.0.0 and v3.0.1 to Franchise Tax Board on time.

System Testing Engineer

Confidential, Roseville, CA

Responsibilities:

  • Executed manual UI test cases and ad hoc testing to ensure Catalyst met audit & business reqs
  • Documented software defects, bug fixes test results, and enhancement requests in SharePoint.
  • Tested user security roles to ensure that users could only access authorized functionality.
  • Verified reports correctly displayed information and exported data to Excel and PDF files.
  • Wrote test plans based on customer’s business requirements and design documentation.
  • Participated in daily standup meetings with UAT and weekly status meetings with SourceNet (a software development company located in Dallas, Texas).
  • Worked with the offshore QA team in Mumbai, India to coordinate end-to-end testing.
  • Successfully implemented Catalyst, a COTS product on time to Rabobank’s Accounts Payable department.

Quality Assurance Analyst Contractor

Confidential, Concord, CA

Responsibilities:

  • Performed functional, integration and regression testing on CoreLogic’s AgentAchieve web portal; and Broker, Company, Office and Regional websites written in Java; including web based application containers.
  • Executed multiple browser testing in Chrome, Firefox and IE 8 & 9 for AgentAchieve releases.
  • Unit tested new Multiple Listing Services (MLS) implementations in the development environment
  • Wrote SQL queries using SQL Server 2008 to perform backend testing.
  • Documented software defects and enhancement requests in OnTime tracking system.
  • Tested bug fixes in development, integration and production environments.
  • Participated in daily Agile scrums and weekly backlog grooming meetings.
  • Successfully delivered AgentAchieve releases 5.8 - 5.10.3 to CoreLogic’s production environment

Quality Assurance Consultant

Confidential, Sacramento, CA

Responsibilities:

  • Wrote new test cases based on customer’s existing software and user documentation.
  • Updated existing test plans to reflect the current state of web applications.
  • Documented software defects and enhancement requests in TFS 2010.
  • Wrote SQL queries in SQL Server 2008 to analyze data updated by the web applications.

Quality Assurance Contractor

Confidential, Sacramento, CA

Responsibilities:

  • Very large web-based system ($20+ million cost, 1+ million clients, 1+ million lines of code)
  • Interacted directly with clients, users and members of the project team organization.
  • Helped document business objectives and business processes.
  • Reviewed Wage Tool business requirements and design documentation.
  • Created test cases based on requirements and design documentation.
  • Executed functional and regression UI tests to verify Wage Tool was fetching/writing data correctly from/to legacy applications and databases in EDD’s SOA, which supports 800+ EDD employees.
  • Ensured the Wage Tool web services followed business rules and maintained data integrity.
  • Collaborated testing efforts with the offshore members of QA team in Mumbai, India.
  • Documented test results, submitted defects and escalated serious issues when necessary. with the customer to ensure end users’ satisfaction.
  • Validated calculated benefit amounts and data output was corrected.
  • Proficient using HP Quality Center 10 to manage requirements, write & execute test cases;
  • Maintained traceability matrix, and tracked defects & enhancements to resolution.
  • Participated in weekly “Pigs & Chickens” progress meetings.
  • Successfully delivered Wage Tool on time to the EDD’s production environment.

Sr Quality Assurance Engineer Contractor

Confidential, Rancho Cordova, CA

Responsibilities:

  • Sole QA providing support to the Valuation Team’s two Java developers.
  • Wrote test cases based on design discussions in the agile daily scrums.
  • Performed functional, integration and hardening testing on all enhancements and bug fixes for the Valuation web reports delivered in Corelogic’s SOA Release 7.0.
  • Validated XML files used to request and return data from real estate query requests.
  • Performed platform testing to ensure Corelogic subscribers could successfully logon and access their Valuation web services from any location in North America.
  • Performed cross browser UI testing using Internet Explorer, and IE Tester to ensure AVMs were compatible with current and older releases of Internet Explorer.
  • Estimated time for test plans’ completion and prioritized test cases in agile / daily scrums.
  • Submitted enhancement requests from the customer and/or management.
  • Documented test results, reported defects in TFS, and tracked issues to resolution.
  • Successfully delivered AVM release 7.0 to Corelogic’s production environment.

Sr. Quality Assurance Level 3

Confidential, Roseville, CA

Responsibilities:

  • Interfaced with clients to define their needs, and articulate requirements.
  • Worked with development team to define scope, managing expectations, identifying potential change
  • Sole QA for CET & CHDC projects and developed testing strategies.
  • Wrote test plans based on customer’s business requirements and design specifications.
  • Executed functional, integration and regression UI tests of browser based Customer Management Systems written in C#.net, ASP.net and Java Script.
  • Ensured web services obeyed business rules and maintained data integrity.
  • Tested user roles to ensure the security module correctly granted / denied user permissions.
  • Documented test results and recommended enhancements to improve usability and performance.
  • Logged all software defects and enhancements in TFS and tracked issues to resolution.
  • Wrote SQL queries using SQL Server 2005 / 2008 to perform backend testing.
  • Validated that projects’ canned and ad hoc reports meet audit & compliance requirements
  • Verified reports displayed info, calculated values and exported data correctly in Excel & PDF files.
  • Assisted in planning and scheduling of black box and glass box testing of web applications
  • Estimated time for test plans’ completion and prioritized test cases in agile / daily scrums.
  • Tested bar code readers and signature pads to ensure CET forms handled input data properly.
  • Successfully delivered CET and CHDC Projects on time to the customers.

Test QA Specialist

Confidential, Roseville, CA

Responsibilities:

  • Sole QA providing support to Cisco WWRL & Juniper projects’ four developers.
  • Developed test plans for web services that automate IFS’ manual inventory processes.
  • Executed functional / integration UI tests of web portal applications written in C#.net and ASP.net
  • Validated receiving, inventory & shipping data using IFS and PL/SQL Developer.
  • Documented test results and initiated Gemini cases for software defects and enhancements
  • Wrote and executed test cases for web based warehouse inventory applications.
  • Validated XML data sent and received in XML files (RosettaNet PiPs).
  • Tested backend using SQL Server 2005 to verify the accuracy of data in error and log files
  • Collaborated testing efforts with the offshore QA team in Mexicali, Mexico.
  • Worked closely with developers on an agile software development team to ensure projects met customer’s needs and company’s goals.
  • Answered customers’ questions, determined whether reported issues were bugs or enhancement requests, and tracked issues to their resolution.
  • Assisted customers with User Acceptance Testing.

Quality Assurance Contractor

Confidential, Rancho Cordova, CA

Responsibilities:

  • Executed regression and functional UI testing of the Informa and SQL servers to ensure the new
  • St. Louis servers’ performance was consistent with the legacy servers in Rancho Cordova.
  • Tested Informa’s business rules for authorizing medical procedures and approval/denial letters.
  • Executed regression testing of health carrier statistical reports.
  • Verified accuracy of SQL Server 2005’s data against SQL Server 2000’s data using SQL queries.
  • Worked closely with Magellan staff to ensure the new servers’ functionality meets or exceeds customer’s expectations and the upgrade was transparent to the end users.
  • Successfully delivered upgraded Informa & SQL Servers on time to the Magellan’s data center.

Senior Testing Engineer

Confidential, El Dorado Hills, CA

Responsibilities:

  • Very large web-based system ($100+ million cost, 25+ million customers, 1+ million lines of code)
  • Executed black and white box functional UI tests on a large-scale web portal in an n-tiered SOA environment coupled to high-volume relational databases.
  • Created test calendars (test cases with multiple scenarios based on user requirements, design documentation and use cases.
  • Planned, created, documented, and managed project work tasks related to testing.
  • Coordinated testing efforts with the offshore QA teams in Crete, India and Israel.
  • Verified Order Entry’s API calls processed XML data files correctly using API Tester.
  • Identified and reported risks that could impact project deadlines.
  • Ensured project timelines are realistic for the testing specified.
  • Proficient using HP Quality Center 8 to manage requirements, maintain requirements traceability matrix, write & execute test cases; and tracked defects & enhancements to resolution.
  • Wrote Oracle SQL statements to create test data, perform backend testing, validate output data and correct database errors.
  • Configured software parameters for test environments.
  • Monitored, mentored and provided feedback to junior team members on testing techniques and strategies.
  • Wrote training materials and user guides based on design doc and actual test results.

Software QA Analyst

Confidential, El Dorado Hills, CA

Responsibilities:

  • Provided QA support to AppDev’s four .Net / C# developers.
  • Performed functional and regression UI testing on Tandem and Windows client / server applications (written in C, C++ and asp) for the Bitmap Database Analysis, Database Update, FCR / FPM and Fixmaster projects.
  • Replicated Tandem databases and import data for DDP/SQL test environments.
  • Wrote Oracle SQL queries to validate input and output data.
  • Documented test results and defects in Clarify Clear Defects for tracking and corrective action.
  • Anticipated potential problems and designed generic tests to identify program defects.
  • Worked with developers to document and resolve software defects and enhancement requests.
  • Created software release documentation for the installation and use of custom applications.
  • Managed the maintenance releases of multiple projects in a timely manner.

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