QA SOFTWARE TEST ENGINEER Resume

SUMMARY:

Seasoned technology professional with over 10 years of broad experience collaborating with internal and external clients to drive solutions for maximum quality and efficiency in diverse industries.
Creative problem - solver with proven success in various testing and troubleshooting and self-motivated team player with exceptional analytical, critical thinking, and communication skills.
Manual/Automation Testing
Functional/Regression Testing Test Plans/Cases/Scripts
Performance Testing Black Box T esting Customer Service/Support
Agile/Waterfall/V-Model/Spiral Software Development
Life Cycle Defect Life Cycle
User Acceptance Testing
Railroad Web Domain

TECHNICAL SKILLS:

Troubleshooting: Mobile Devices/Software, Hardware, Networks, Trouble Tickets

Programming Languages: SQL, HTML, Java

Testing & Defect Tracking Tools: HP Quality Center, ALM, Bugzilla, TOAD, Remedy, Mantis

Automation Tools: QTP, Loadrunner, Selenium

Applications: Microsoft Outlook, MS Office Suite 2010 (Word, Excel, PowerPoint, Access), Oracle SQL Developer, XML, Git

Operating Systems: Windows XP/Vista7, Windows, Android, iOS, Linux

PROFESSIONAL EXPERIENCE:

QA SOFTWARE TEST ENGINEER

Confidential

Responsibilities:

Reviewed functional and design specifications, getting full understanding of individual deliverables to ensure that validated deliverables meet requirements in an Agile Web Domain Environment.
Performed front-end and backend database testing large clients in a Microsoft SQL environment, including validating stored procs, jobs and triggers. Executed and evaluated manual test cases and reported test results as part of the SDLC.
Identified test requirements from specifications, mapped test case requirements and designed test plans. Attended test plan/case reviews with cross-functional team members and the Product Manager along with communication with Business Analysts, Project Managers, Developers, and EDI Analysts .
Developed, documented and maintained functional and regression test cases for Railroad Shipment Tracking and Equipment Inventory Management Web Domains, along with other test artifacts such as test data and data validation. Used Excel to write manual test cases and applied features such as VLOOKUP and Pivot Tables to verify and manipulate large amounts of data and validated XML files.
Identified any potential quality issues and escalated them immediately to development through a ticket system. Isolated, replicated and reported defects, and verified defect fixes.
Collaborated with vendors and end-users to conduct user-acceptance testing and show application functionality
Reviewed and validated accuracy along with ensuring sign-offs.

QA TESTER/MANUAL TESTER

Confidential

Responsibilities:

Managed Cyclos online and mobile banking project, working under limited supervision. Customized Cyclos open source application to fit requirement of client bank.
Prepared test plan and templates to create test cases and test scripts, working in Agile environment. Developed test plan and test cases for all user stories.
Performed defect logging and tracking using Microsoft Excel and Quality Center. Performed manual functional and regression testing.
Linked test cases back to specific requirements, ensuring client satisfaction. Attended daily standup meetings.

TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

Confidential

Responsibilities:

Resolved billing inquiries and customer issues regarding newspaper website access, serving as liaison between customers and various departments such as accounting and distribution.
Followed up with customers in order to achieve high standards of customer satisfaction.

SMALL BUSINESS CONSULTANT

Confidential

Responsibilities:

Assisted small business clients such as doctor's offices, law firms, restaurants and gyms with improving their business development with updated telecommunications.
Performed data entry to process orders, and met customer requirements and company goals.

TECHNICAL SUPPORT COORDINATOR, LEVEL II

Confidential

Responsibilities:

Provided exceptional customer service, technical support and problem resolution for internal and external voice and data product customers. Trained and oriented new employees.
Troubleshot and tested devices such as smart phones, wireless data cards, network connections, mobile applications, operating systems such as Windows, Android, iOS and Palm.
Identified performance issues and root causes in network connections and mobile devices.