SUMMARY:

• Self - Motivated, detail-oriented QA Manager \ Performance Testing Manager \ Director of IT with 27 years of IT \ Testing experience within the HealthCare, Banking, Loans and Financial Investment industries. Responsibilities include evaluating development\testing process, redefining and implementing an efficient testing process for manual, automation, performance, regression and integration testing. Design testing standards, templates, quality gates, engagement models, service level agreements and change control process.
• These efforts resulted in a solid structured testing process with an output of quality and increased time to market.
• Responsibilities also included, managing QA test engineers, performance testing engineers, network engineers along with managing multi site production server environments, and large testing labs.
• I have been recognized several times for my leadership, flexibility, work ethic, project management capabilities and doing whatever it takes to deliver.
• Expert in all QA Testing Tool Suites along with test data generation and Service Virtualization Implementation, Dev Ops Implementations, Continuous Delivery, Cloud, Big Data and much more.

PROFESSIONAL EXPERIENCE:

Performance Testing & Engineering Manager

Confidential, Charlotte NC

Responsibilities:

• Create and implement risk-based QA Performance Testing program, processes and procedures across systems, including the related disciplines for effective software release management
• Build, manage and promote a testing environment supporting a move towards continuous integration and deployment
• Develop risk-based quality measurements to allow the business to understand the risk profile associated with releases
• Develop approach to load testing, capacity planning and other non-functional testing required to ensure that software platforms perform within target SLAs
• Perform ongoing review of the NFT Team function to verify compliance with defined processes
• Identify and create business justification for testing tools that will increase efficiency and effectiveness of the NFT Team process
• Manage 900k Annual Resource Budget
• Create capacity planning model for identifying NFT Team resource constraints that their impact to customer software releases
• Serve as a member of senior technology staff representing the interests and the needs of NFT Team within the technology organization

Senior Manager

Confidential

• Architecture Frameworks: Amazon Web Confidential (AWS), Pivotal Cloud Foundry, TOGAF
• Architecture Practices: Digital & Mobile Strategy, Cloud Architecture, MicroServices and API Development, Decision Confidential Systems, Technology Strategizing and Planning, Virtualization Techniques, Responsive Web Development (RWD), Service Oriented Architecture (SOA), Design Patterns, Web Confidential
• Development Technologies: Spring Cloud, SpringBoot, Gemfire, Netflix Stack (Eureka, Ribbon, Zuul, Hysterix), AppDynamics, Docker, Chef, Jenkins, Puppet, J2EE, WebServices, HTML 5
• Project Confidential: Agile, Scrum, Scaled Agile Framework (SAFe), Six Sigma, Lean Sigma
• Business Development: Process Improvement, Client Handling, Stakeholder Interactions and Proposals
• Defined standard templates to be used for capturing detailed business requirements, test plans, standards, automation candidates standards etc..
• Facilitated daily stand-up team meetings and weekly status meetings
• Define physical layout of the test lab, servers, and mirror production.
• Demonstrated effective communication and leadership to solidify relationships with Development, and the business.
• Documented end to end disaster recovery process to ensure backup systems are effective.
• Established project tasks, timelines and budgets and effectively managed them.
• Established overall QA Strategy, Roadmap, Goals, and vision for the entire QA staff.
• Managed Risks and Issues across my team and proactively sought out solutions.
• Organized end to end testing working with numerous vendors and clearing house by establishing strong relationships.

QA Test Lead

Confidential,Charlotte NC

Responsibilities:

• Adapt to the Agile Methodology for testing..
• Provide daily updates on testing status to development team and Scrum Master.
• Learned a new Agile tool for testing and storing requirements, test plans, and defects
• Demonstrated effective communication and leadership resulting in a successful production release.
• Assisted in defining the scope and impact of the testing needed and identified concerns and areas of the application that would need significant testing.
• Defined needed test data to the development team and the current state the data needed to be in prior to testing.
• Solely responsible for creating test plan, maintaining reports, entering Defects, facilitating defect triage meetings.

IT Test Manager

Confidential,Charlotte NC

• Managed all testing activities for 3 business segments.
• Defined standards to be used for all testing activities across the business segments.
• Facilitated testing meetings, status meeting, and weekly status meetings with members of my business segments.
• Mapped out all the initiatives and current status to show dependencies, risks, and potential release conflicts.
• Provided feedback and design recommendations for testing infrastructure.

Program Manager/ Testing & IT Manager - Global Delivery Center of Expertise

Confidential,Charlotte NC

• Managed all development activities for the GDCE.
• Defined standard templates to be used for capturing detailed business requirements, HLD, LLD etc.
• Managed all hardware and software for dev test and integration environments
• Mapped out all the initiatives and current status to show dependencies, risks, and potential release conflicts
• Demonstrated effective communication and leadership resulting in a successful increase of cross project collaboration.
• Assisted in defining the scope and impact of projects while effectively communicating the impact on the organization
• Established project tasks, timelines and budgets and effectively managed them.
• Defined and evaluated problems and planed effective solutions.
• Managed Risks and Issues across multiple projects, escalated dependencies that required attention

Test Manager

Confidential,Charlotte NC

• Lead large team of test engineers across numerous locations including near shore, offshore and onshore.
• Developed Master SIT Test Plan outlining the strategy how and what will be tested.
• Provided off hours support during the SIT execution cycles.
• Act as the single point of contact for all of Provide strategic direction and vision for the testing team and lead them in the right direction to work smarter and more efficient. Evaluate and recommend new technologies to enhance efficiency and increase communication between critical technology areas and clearing house vendor.
• Developed and revised project materials and maintains project documentation
• Provides numeric and graphic status reports and assisted with presentation materials
• Recommended improvements in project deliverables and activities
• Worked under minimal supervision from engagement to production hand off.
• Provided leadership to the SIT testing team and supported the SIT Execution cycle
• Participated in the Component Integration Testing meetings and monitored progress
• Triage problem tickets. Lead daily problem resolution meetings ensuring high severity problems are worked through to completion within the defined service level agreement.
• Coordinate external vendor testing end to end and development activities.

IT Director

Confidential

• Responsible for assembling, and Training the Sogeti worldwide Testing Boot Camp focusing on all testing best practices and testing tools.
• Provided performance testing technical support across all Sogeti offices \ clients as needed.
• Establish and manage all vendor relationships relating to testing tools and best practices.
• Managed resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business
• Build the Managed Testing Practice across the Carolina’s.
• Mentor college hires that want testing to be their career
• Established and grew all client relationships and managed vendor relationships
• Participated in the construction of Testing Centers of Excellence at various client sites
• Constructed a new Sogeti Performance Testing Practice
• Provide management oversight, scheduling, and training coordination for QA activities performed by the QA Team
• Present end to end testing solutions to prospective clients including customized testing solutions.
• Teamed up with ITKO to present the LISA product to specifically show how the tools could be a huge benefit to testing organizations.
• Assessed QA Testing Practices to identify inefficiencies and deviations from industry standards for companies such as Coca-Cola World Headquarters, Hanes, MARTA, and Nike.

Test Team Manager

Confidential,Charlotte NC

• Lead and manage large team of Sr, and Jr. Level test leads and test engineers. Provide guidance and act as a mentor for all employees. Provide guidance and work with all team members to help them grow professionally and help them reach their professional goals.
• Manage department budgets and resource allocations. Provide Insight and guidance to the test leads managing highly visible, multi-million dollar enterprise testing projects. Ensure direct reports have the tools and resources they need to be successful in their roles.
• Manage resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business
• Provide strategic direction and vision for the testing team and lead them in the right direction to work smarter and more efficient. Evaluate and recommend new technologies to enhance efficiency and increase communication between critical technology areas.
• Establish and manage external Vendor relationships with various critical vendors such as clearing house, static content vendors while providing direction for problem resolution and root cause analysis efforts.
• Provide direction on process improvement, vendor compliance management, and identify and correct process gaps during project lifecycle.

Managing Director -Information Technology & Testing

Confidential

• Defined, standardized the testing engagement process resulting in effective communication
• Implemented a central repository for defects, requirements, test cases, test scripts, and project status, giving all stakeholders powerful visibility into their projects real-time.
• Identify, implement opportunities for automation.
• Worked with partners to define Performance Testing strategies, metrics, and guidelines
• Evaluate and recommend new technologies that would increase efficiencies and reduce redundant work.
• Manage, motivate, and coach employees.
• Manage all aspects of the testing process. Pro-actively seeking feedback on areas of improvement.
• Implemented testing solutions that increased time to production, and overall quality.
• Hired, reviewed, and promoted staff as needed. Prepared staff augmentation request and cost analysis.
• Oversee all testing documentation and provided feedback when appropriate. Ensuring best practices were followed.

QA Manager \ IT Manager

Confidential

• Direct report to the CEO, provided operations, QA, development status daily.
• Successfully implemented a streamlined testing process from the ground up for all of testing.
• Reviewed, designed, and approved detailed test plan/procedures that drive quality of our applications in the areas of performance and functional quality.
• Defined performance testing strategy that would meet the business needs for the online radiology billing system.
• Drive efficiencies within the QA, development, and operations organizations.
• Interviewing, testing, hiring and training temporary/full time QA personnel when needed and conducting reviews
• Efficiently allocating available resources so that QA teams are competently staffed to test multiple applications simultaneously
• Facilitated weekly change control meetings and status meetings.
• Negotiate staff augmentation contracts and prepared cost analysis.

IT Manager \ Director of Testing - Infrastructure & Lab

Confidential

• Direct report to the Senior Vice President of CIGNA’s eCommerce division.
• Provide performance testing assistance using loadrunner for enterprise web applications.
• Implemented QA best practices from the ground up for the eCommerce group; including entrance and exit quality gates, defect tracking process, unit testing standards, performance testing standards, and tool selection.
• Developed service level agreements with the developers and business customers, setting clear expectations.
• Conducted needs assessments, resource allocation, prepared lab hardware budgets, constructed development plans.
• Successfully implemented a multi-million-dollar portal technology framework on time, which enables CIGNA's customers the ability to customize and personalize their online benefit information portal.
• Participated in loadrunner focus group top define enhancements to the loadrunner product Director of Information Technology - Desktop Support \ Server Team

Confidential,Hartford CT

• Manage desktop support team eight FTE’s and Sr. network engineers four FTE’s. Negotiate consultant’s contracts.
• Designed, tested, and implemented disaster contingency plans to preserve mission critical data, minimizing non productive, or downtime due to power disruptions.
• Developed standard financial Confidential desktop image, which decreased workstation and laptop, builds.
• Developed a team database on common technical issue pertaining to workstation error messages.
• Developed a solid financial understanding and knowledge of the business.
• Mentored team members on complex issues and coached them into obtaining their personal and professional goals.
• Managed local area network, servers, and communications connections to remote locations.

Senior Sales Support Engineer

Confidential

• Developed back end mainframe applications using IBM QMF to house and report on provider data.
• Managed all aspects of data collection process and recommend \ implement efficiency solutions.
• Maintained hardware upgrades, provided troubleshooting, and software support on network workstations.
• Designed and taught computer classes for Sales Proposal Application, achieving a 100% completion rate.
• Provided programming support for the world wide zip code database, network profile database, SPAN system and central provider file database.