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Rpm Junior Qa Tester Resume

Atlanta, GA


  • Skilled IT professional with 10 plus years of providing a wide range of Application Production, POS, Junior QA support.
  • Effectively preform qualify assurance testing to ensure application performance of various functional parts and components.
  • Work well in fast - paced agile environments with consistently prioritizing and meeting deadlines.
  • Excellent analytical, bug debugging, defect management & troubleshooting skills.
  • Proven leadership, interpersonal skills, excellent oral/written communication.


Operating Systems: (Windows, Unix, Solaris)/Cisco VPN, Networking Currently using Interactive SQL utility (dbisqlc) Proficiency in Microsoft Office Products,Active Directory concepts, Microsoft SMS Operations, Server 2005

Solaris 10 Unix/Linux Operating System: Transact SQL (T-SQL) Install/ upgrade hardware bios and firmware software,Cloud / web based applications

Hardware/Application Troubleshooting /Server Environment: HIPPA Rules and Regulations/ Work well with Agile developments teams HP Service Desk / Track IT, Remedy, Heat, Service-Now,Citrix, Kronos, Ceridian time management systems,Basic Unix Commands/ vi Commands / SOAP UI/ Defect & Bug Discovery,Cisco network switches / routers



RPM Junior QA tester


  • Assisted with quarterly afterhours deployment release
  • Run manual and automated test scripts for various testing types including, but not limited to: Smoke, Regression, System Integration Test, Interface, Conversion and User Acceptance Test
  • Learn application functionality through requirements and design specifications and translate the information into traceable Test Scripts
  • Preform system, patches, configuration changes, enchantment, functional/ performance testing on several applications using a manual testing methods
  • Document and prepare test data
  • Support end user and technical testing activities
  • Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues within proprietary software applications developed for NAPA global user base
  • Assist with unit, smoke subset of test cases focusses on testing functional components of the application
  • Used Soap UI to perform unit testing and web services calls
  • Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines

Confidential,Norcross, GA

TAMS Application Production Support Specialist

  • Responsible for first level and second level application production support for issues such as hardware issues, and software support, and network connectivity
  • Responsible for support for over 6500 company owned and privately owned stores Napa Stores averaging 20-30 calls a day
  • Diagnose, troubleshoot and resolve issues dealing with Dell Servers, Dell workstation, Wyse clients, and Data General Terminals, Dell Printers, Lexmark Printers, Serial Printers, Term Servers, Print Servers and modems using remote support technology
  • Restore servers (Solaris), workstations (WIN 7, XP) and thin clients (WIN 7, XP) as necessary and restore data from back media.
  • Install hardware bios and firmware software
  • When necessary manipulate data in Sybase using SQL scripts
  • Provide application support such as inventory control and accounts receivables training for proprietary application
  • Responsible for reproducing scenarios and opening backlog or defects related to application
  • Isolate reproduce and any customer reported observed errors, bugs in parts of application
  • Preform smoke, functional application testing after development deployment manually
  • Used Soap UI to test backend web services calls.
  • Ensure that issues are handled in a timely manner in order to minimize down time which effect store sales
  • Provided detailed documentation of all cases, incidents received including those escalated for further research and for system back log system enhancements
  • Provide detailed documentation of all issues received including those escalated for further research and system enhancements

Confidential,Peachtree City,GA

Lowes Application Support

  • Provided step-by-step instructions in courteous and professional manner via phone, e-mail and in person
  • Resolved, integrated, tested, and maintained operating systems environments such as: Windows 2000, MS Office, MS Exchange, UNIX, Ceridian, Windows NT/2000 workstation and server
  • Provided application support to all of the United State & Canada facilities staff via phone and VNC and remote assistant
  • Prioritized, grouped tickets reset network passwords, resolve print queue problems, managed crisis escalation and transfer calls to other support group as fitting
  • Handled administration of user access across multiple call center systems; created/removed user accounts form network access
  • Responsible for Setup, installation, configuring, and maintaining end user workstations
  • Frequently required to stoop, kneel, crouch, and crawl depending on different levels of projects that are assigned daily


Traffic Data Analyst

  • Responsible for entering and executing advertising insertion contracts from the time the order is delivered by Sales to the time the order has ended and client is invoiced
  • Accountable for communicating contract pacing and billing with routine reports distributed to Sales deparment
  • Streamline workflow between all departments for efficiency and high contract fulfillment rate
  • Developed, upgrade and implement new enhancements within the Traffic and Billing system that will help achieve business goals and selling initiatives
  • Prepared and process daily contracts and confirmation forms and schedule change forms; prepare client schedules; organize and maintain traffic working files
  • Preparation and creation of the daily program logs and traffics the spots for each of the system's channels that carry advertising; debriefs daily logs (post and compute), log adjustments, make goods, exceptions, catalog lists and log verifications. Created the daily event list download by the playback operators. Is responsible for formatting of the network skeletons
  • Responsible for the printing and distribution of daily reports including inventory, sales reports, and system performance reports

Confidential, Confidential, GA

Workforce Data Analyst

  • Collected, validated and analyzed contact center data to build accurate forecasts for call center volume using historical patterns, drivers, and events modeling using forecasting software and spreadsheets
  • Accessed clients' data and prepared various statistical, financial and marketing reports using Access and SQL Server as a back-end database to prepare various reports
  • Responsible for forecasting real-time analysis, scheduling and staffing in an Inbound/Outbound environment
  • Provided timely, relevant, and accurate analysis of monthly results to facilitate decision-making by management
  • Used Assess 2003/2007 to gather a wide variety of data from different sources on customer activities, customer experience, performance measurements, adjustments and agent productivity
  • Utilized Excel to create advance reports that included Pivot Tables, VLOOKUP, Formulas and Charts
  • Created and revised macros and spreadsheets in Quattro Pro, Excel, and Visual Basic programming to create monthly reports to support month-end close
  • Built Dialer Campaigns/Call List within the Avaya Editor platform while adhering to all HIPAA rules and regulations
  • Created multi automatic report using Excel Pivot Tables and SQL to monitor daily productivity and performance trends
  • Identified and analyzed performance deviations from using multiple data sources to improve performance results
  • Ensured accuracy by creating an automatic report that updated Time-Off request, Schedule Changes, FMLA and other requests types
  • Developed prior days reports, of Production, Call Penetration, Staffs Performance, Service Level Agreements (SLAs) Abandon Rate, and Queue Management
  • Contacted identified participants by phone and/or other electronic means to promote wellness management programs and support services
  • Handled large volumes of calls daily on an ACD telephone system
  • Adhered to established service levels, quality standards, and best practices
  • Inputted all referral information from all clients in a timely manner as required
  • Explain all aspects of the programs respond to participant’s inquiries and concerns to promote participation
  • Referred all matters requiring clinical assessment and all clinical questions to designated clinical staff


Application Support Specialist

  • Provided second-tier telephone support to the end-user community of 400+ on hardware, software, and network related problems; remote in to troubleshoot, researched, and resolve incidents with in accordance with Service Level Agreements (SLA's), departmental goals, and individual performance targets
  • Logged all incoming calls into problem-management database with the use of Heat ticketing software
  • Track emailed tickets for computer technical assistance, walked the user through a series of steps to determine problem; Classified level, priority, and nature of problem escalate if necessary
  • Installed hardware and peripheral components such as monitors, keyboards, printers, and RAM on user’s computer
  • Provided step-by-step instructions in courteous and professional manner via phone, e-mail and in person
  • Prioritized, grouped tickets reset network passwords, resolve print queue problems, managed crisis escalation and transfer calls to other support group as fitting
  • Handle administration of user access across multiple call center systems; created/removed user accounts form network access
  • Responsible for Setup, installation, configuring, and maintaining end user workstations

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