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Sr Qa Tester Resume

Austin, TX

SUMMARY:

  • 6+ years of IT experience in managing, coordinating and developing software testing methodologies in various industries.
  • Possess hands - on experience testing software applications including Test Planning, Test Case Preparation, Test execution, Defect Reporting and Defect Resolution.
  • Experience in both Manual and Automated tools such as HP ALM, HP Unified Functional Testing in testing client-server, web-based and Database applications.
  • Strong knowledge of full SDLC processes - Requirement analysis, design, development, Testing and implementation with specialization in Documentation and System validation
  • Experience in review of Requirements document, Design document, Functional specification and Risk Assessment
  • Extensive experience in Client/Server, Web based and Mobile application testing.
  • Experience in software testing process which Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix and Test Metrics .
  • Extensive experience in testing applications implemented in .NET, ASP, VBScript, Java, XML, HTML, SOAP, SQL Server and Oracle.
  • Extensive experience in QA across applications in Government, Healthcare, Insurance and Retail i ndustry sector.
  • Experienced in creating Requirement Traceability Matrix to ensure comprehensive test coverage of requirements
  • Hands on experience in working with Business Users and Technical SMEs and creating Testing Requirements and converting them into Test Scenarios and Test Cases .
  • Performed end-to-end software testing at various stages of application development by applying Business/Use Cases for Ad-Hoc, Black Box, White Box, Security, Web Service Positive/Negative, UAT and Installation
  • Experience in identifying bugs, analyzing, prioritizing and generating reports by creating queries using defect management tools like IBM Rational Clear Quest, HP ALM, and Validation Plan.
  • Thorough Knowledge in QA Methodologies, Software Testing Life Cycle, Software Development Life Cycle (SDLC) methodologies and Bug Life Cycle.
  • Experience in Test Effort Estimation, Executing Test Cases, Recording Test Results, reporting defects and Test Metrics and handling multiple projects within the timelines.
  • Worked in different software models such as Waterfall, V Model and Agile Methodology.

TECHNICAL SKILLS:

Languages: JAVA, J2EE, and SQL

Database: Oracle 11g, Oracle SQL Developer 4.1.3.20, Oracle 8i/9.2/10g, SQL Server 2005/2008

Operating Systems: Windows7, Windows Vista, XP, Windows NT, Windows2000

Automated Tools: HP Unified Functional Testing

Bug Tracking Tools: HP ALM, IBM Clear Quest, Version One

Testing tools: IBM RQM, HP ALM, and Validation Plan

Web Technologies: HTML, CSS, Java Script, VB script

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Sr QA Tester

Responsibilities:

  • Created, designed and executed test plans, test scenarios, test cases and test reports.
  • Developed flow diagrams for Business process, UI Wireframes and Mockups using Microsoft Visio
  • Involved in UI enhancement and made Wireframes and Screen Mock-ups/Definitions and Dependencies using Microsoft Visio
  • Involved in test plan and test case review meetings
  • Used the SharePoint to upload the Business Process Test Cases and other testing related documents.
  • Worked on testing team status reports and proactively addressed issues related to environment/integration/builds.
  • Created test plan, traceability matrix and ambiguity reports according company-testing standards.
  • Involved in Preparing the Test Management Plan according company-testing standards.
  • Involved in developing Test Plan, test scenarios, test cases and traceability Matrix
  • Create Test Scenarios, Test Cases based on the ADS (Application Design specifications)
  • Worked as a liaison between business team and development team, translated business specifications and requirements into functional test cases; worked closely with the development team on analysis & design to meet business requirements.
  • Communicated with test leads and developers to define the scope of testing
  • Involved in Test Driven Development technique (TDD) and prepare the Test cases based on the Business and Functional Requirement before the development is started.
  • Developed detailed Test Plan and Test Summary documents that outlined the tests to be performed for the given requirements and the results of these tests
  • Responsible for Gathering and Understanding Project Requirements and Preparing QA Effort Estimates, Test Plan.
  • Analyzed the Business Requirements Document and system specifications and identified the test requirements
  • Prepare the Test Cases in the HP ALM based on the Business Requirements and Functional Requirements.
  • Created Test cases for all the Basic screen flows of the use cases for the regression test cases.
  • Used Equivalence Class Partitioning, Boundary Value Analysis during test case coverage.
  • Involved in the Pairwise Analysis and Performed in the execution of all possible discrete combinations of each pair of input parameter
  • Prepare the Test Cases in the HP ALM based on the Business Requirements and Functional Requirements for the screens validation.
  • Performed the Knowledge Transfer to the Team members
  • Created Test cases with the screen shots for the END-END Scenarios for the future references.
  • Used HP ALM for Requirements Management, RTM, Defect Reporting and Tracking.
  • Created detailed Test plans to check the functionality of Application.
  • Created Test Scenarios for the use cases and prepare the test cases based on those scenarios.
  • Participated in walkthroughs for the evaluation of the test plan with the QA Lead and design and development team.
  • Responsible for collecting the test data in the pre-testing phase for positive and negative scenarios.
  • Collaborate daily with the QA, Development, and Product team to ensure that quality standards are met
  • Created the step-by-step basic flows with Navigations and screen shots for the use cases for future references for the Team Member
  • Involved in mapping the all the Business and Functional requirements in the HP ALM.
  • Involved in creating the Test Cases and mapping all the Business and Functional Requirements with the Test Cases.
  • Involved in preparing the Overall Test Management Plan of the Project and Created Individual Test Plan for the team.
  • Responsible for Setting up Web Confidential project using WSDL in SOAPUI and provided setup help to other team members.
  • Involved in SOAP and Restful web Confidential using SOAP UI
  • Testing of Web Confidential using web Confidential client generated using SOAP UI to track request and response SOAP Messages
  • Involved in SOAP and Restful web Confidential using SOAP UI
  • Involved in Preparing the Test data set up and maintain the test data in an excel sheet for all kinds of Testing purposes.
  • Involved in mapping all the requirements to the Test Cases in the HP ALM
  • Performed 508 Compliance testing manually and through the use of software tools like JAWS. Observed and recorded participant comments, actions, and errors to best assess key usability and accessibility issues discovered through testing of Section 508 Subparts under the law.
  • Identified, analyzed, and documented defects utilizing HP ALM as defect tracking system.

Environment: HP ALM 12.53, Team Forge, Microsoft Visio 2013, Java, Oracle SQL Developer 1.5.5, MS Visio 2013, Spring Rest 4.3.6 Release, SOAP UI 5.2.0, Tomcat 8.5, Jaws

Confidential,Detroit,MI

QA Tester/Mobile Application Tester

Responsibilities:

  • Participate in the review meetings and walkthroughs to better understand the requirements and the application.
  • Performed manual and functional testing on various parts of the application.
  • Performed the Credit and Debit Card testing with different credit cards using VeriFone and Vantiv.
  • Used HP ALM for the defect tracking and for maintaining test documents.
  • Participated daily in the V HQ (VeriFone Head Quarters) training provided by the V HQ Team
  • Prepare and maintain the test results document in an Excel sheet after testing the VeriFone devices like VX 805, MX 915 using different multiple test cards.
  • Participated daily in the meetings conducted by the VeriFone Team to discuss about the questions and issues raised while using the VeriFone device for testing.
  • Maintain all the Regression Test Cases in the HP ALM and Perform the Regression testing by executing the Regression Test Cases Whenever new requirement is added into the application to make sure new code did not break the application.
  • Tested the VeriFone with different Credit, Debit, Gift cards and validate the Transactions was successfully completed
  • Tested all kinds of Transactions with different cards and different amounts when the system is in Online/Offline
  • Perform the Regression testing on the VeriFone devices like VX 805, MX 915 using different test credit cards, Debit Cards, Gift Cards
  • Worked with the development team and communicated identified bugs.
  • Weekly update the status report to the Testing team and the QA Manager
  • Used Equivalence Class Partitioning, Boundary Value Analysis during test case coverage.
  • Involved in the Pairwise Analysis and Performed in the execution of all possible discrete combinations of each pair of input parameter
  • Worked on POS self-check out / POS QA Testing was involved in setting of QA Test environment with simulated POS test environment.
  • Tested different functions of the POS system Like Scanning, Payments and returns. Moreover, make sure that the system met the requirements and expectations.
  • Performed the different kinds of testing scenarios in the IT Quality Assurance lab with different test stores.
  • Created and executed test cases by analyzing the Business Functional specifications and detailed design specifications.
  • Participated in technical Walkthrough sessions and defect report meetings periodically.
  • Prepared the documentation of the issues found while testing the VeriFone using the Vantiv Cards and discuss in the meeting conducted by the VeriFone.
  • Involved in Smoke, Functional, Regression, System, Integration and Security Testing during all Phases.
  • Interacted with developers to resolve major bugs and issues.
  • Prepared Test Summary Reports and weekly status reports for future Testing Practices.
  • Documented the test results and the test data
  • Extensively did Manual Testing in all Unit, Integration, Functional and Regression modules of the Application.
  • Prepared Test Metrics and generated monthly status reports for upper management review.
  • Validate the Transaction and Order information in the Backend after completing the transactions is successfully completed in the VeriFone.
  • Developed Test scenarios and Test cases using HP ALM
  • Regularly followed up with the development team to discuss the defects identified during Testing.
  • Involved in the signoff the new requirements once the testing is successfully completed and finalized that there are no issues in the application
  • Worked with the Developers and the Test Lead to verify the Test Cases
  • Base line and Regression tests were scheduled and performed on every Release and build.
  • Regularly followed up with the development team to discuss the defects identified during Testing
  • Generate the daily defect detailed report using HP ALM for the project management
  • Maintained bug lists for critical issues using HP ALM retest the defects and close the defects once they are fixed.
  • Responsible for providing the daily testing status report on the testing tasks.
  • Conducted mobile apps testing across the web and Triaged mobile device applications issues.
  • Performed compatibility testing with various mobile handsets to ensure that functionality working as expected.
  • Involved in testing application on different mobile Platform such as iOS and Android devices
  • Performed the functional testing of browser Web applications and mobile applications.
  • Performed the Testing on the various mobile devices with a various platform (iOS, Android)
  • Tested the application under different networks and Internet speeds including on 3G, 4G/LTE and Wi-Fi.
  • Tested embedded application software on various mobile devices, including smart phones and tablets
  • Involved in testing application on different mobile Platform such as iOS and Android devices
  • Attended Demos and met with Client for User Acceptance and providing QA Signoff on the testing
  • Run Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPads etc)
  • Wrote test cases in HP ALM, logged, and maintained defects in the defect-tracking tool HP ALM.
  • Coordinated with developers, BA and discussed issues to take timely action. Exclusively interacted with client regarding trouble shooting and information purpose.
  • Documented the quality issues with the software products and implemented, updated bug tracking procedures
  • Performed Functional, Negative, Positive, Integration, Regression, End to End and User Acceptance Testing .
  • Extensively involved in writing and designing templates for the Test Plans and Test cases
  • Identified the Test Cases and documented them in HP ALM.
  • Regression tests were scheduled and performed on every Release and build.
  • Identified the business experts for the different modules and set up meetings with them to gather the requirements for functionality, workflow, and business rules.
  • Conducted and participated in walkthroughs to discuss certain issues with the development, design and QA team.
  • Configured test environment for specific Test Cases, created test data, executed manual unit tests, document results and updated defect-tracking systems .
  • Used HP ALM to invoke the scripts, initially performed the baseline testing , organized all the scripts systematically and generated reports
  • Prepare the Test Cases for the Web Ordering and executed the Test Cases in different Browsers like Internet Explorer, Chrome, Mozilla etc. to perform the Cross Browser Testing and ensures that the web application works correctly across different web browsers .
  • Documented the test results and the test data.
  • Performed Smoke Testing, Functional testing, and System integration testing, Regression testing, Database testing, and black box testing at various Phases of the development and test cycles.
  • Perform the Email and Phone Notifications testing in the Web Ordering applications and validate the notifications are receiving correctly to the Phone and Email.
  • Tested the Web Ordering through different devices like IPhone, IPad, Android etc.
  • Tested the Credit Card transactions through the Web ordering in the different devices like IPhone, IPad, and Android etc.
  • Maintain the Status report related to project and send the Sign off email when the testing is successfully completed and the application is as expected.
  • Interact with end users and investigate issues related to the QA
  • Used HP ALM to store all testing results, metrics, implemented Test Plan Document, created Test Cases, Defect Tracking & Reporting.
  • Documented the defects discovered during testing and verified that all defects were fixed before final delivery.
  • Evaluated user problems and issues with software performance
  • Conducted and participated in walkthroughs to discuss certain issues with the development, design and QA team
  • Perform the Regression Testing on the devices using IPhone, IPad, Android and other devices and perform Cross Browser Testing on Chrome, Mozilla etc. using different devices.
  • Export all the defects into an excel sheet and update the status to the management.
  • Responsible for Setting up Web Confidential project using WSDL in SOAPUI and provided setup help to other team members.
  • Involved in SOAP and Restful web Confidential using SOAP UI

Environment: HP ALM 12.01.141, VeriFone devices MX915, VX 805, Vantiv, Delphi, .NET, SQL DB2014, LogMeIn, iOS, Android, IPad, IPhone, Quick Stream 7/18, PHPConfidential,Lansing MI

QA Tester

Responsibilities:

  • Interacted with Business Analysts/QA Team to prepare the test plan document for application testing.
  • Participated in the training sessions to get the knowledge of the application.
  • Prepare Manual Test Cases in the Validation Plan tool for the test execution.
  • Performed functional testing of application by executing Test Steps from Test Cases. Provided update to Team Lead about the daily Testing activity progress
  • Coordinated day-to-day changes, activities for testing, processes, and environment changes/impacts to the Release
  • Involved in retesting the fixed defects and keep track of defects through defect life cycle
  • Involved in daily meeting with Team members to keep track of defects and provided update on Testing progress to the Team Lead
  • Participated in daily standup meetings as part of Agile methodology
  • Performed manual testing on the applications and verified the functionality of the application
  • Used Validation Plan for the management of Test cases and tracking the defects in Version One at each testing cycle
  • Create Testing Status and Defect Matrix for reporting to the Management.
  • Logging the defects in Version One defect management tool and tracking issues for fixes and verification
  • Conducted Functionality testing, Smoke testing, Integration during various phases of the application.
  • Developed Testing Strategies and managed development of detailed test plans and schedules, managed all the levels of tests (including performance) for different test phases - planning, design, setup, execution, and defect management.
  • Prioritized defects to be fixed using an understanding of the business requirements and the needs of the customer
  • Interact with end users and investigate issues related to the QA.
  • Involved in testing Web Confidential and XML with tool called 'SOAP UI' for the local WSDL / with URL and created Test cases, run them, do load testing, security testing.
  • Decomposed user stories, technical requirements, and business rules and extract positive and negative test scenarios.
  • Used Jenkins to create and run deployment jobs, Build Validation and to verify the Automation test results.
  • Work with engineering Confidential team to run tests in continuous integration environment (Jenkins) and report on results
  • Maintained Jenkins scripts to build deploy and execute automated tests in nightly build.
  • Worked on SOAP UI and SOA testing, GUI and functional testing.
  • Performed the Batch testing by using the TIDAL tool.
  • Manage the testing process, schedule batch tests, log and track defects using Version One.
  • Responsible for Setting up Web Confidential project using WSDL in SOAPUI and provided setup help to other team members.
  • Involved in SOAP and Restful web Confidential using SOAP UI

Environment: Version One 16.0.5.317, Validation Plan, Jenkins, Soap UI 5.2.1, Oracle SQL Developer 4.1.3.20, Java, Tidal, Java, SDLC, MS Office, Access, EXCEL, SQL, TOAD

Confidential,Lansing, MI

QA Tester

Responsibilities:

  • Interacted with Business Analysts to prepare the test plan document for application testing.
  • Participated in weekly status meeting and updated the status on test cases execution, defects and other issues.
  • Developed test cases by analyzing functional requirements, test procedures.
  • Designed and analyzed test case design document based on the functional requirement specifications to implement through testing process.
  • Interacted with developers, users and various members of the team to discuss and resolve defects and priorities. Worked directly with the application Business Analyst, business customers, and project team members to identify appropriate test case coverage and related test data requirements. Conducted peer reviews for test cases, and procedures.
  • Used HP ALM extensively throughout the testing process to plan and maintain tests, maintain traceability of tests to the application functionality and again to requirements, defect tracking and management, etc.
  • Tested manually the various navigation steps and basic functionality of the application
  • Reviewed the defects with development team and reported the defects in HP ALM.
  • Used HP ALM for the management of Test cases and tracking the defects in each testing cycle
  • Prepared Test Metrics and generated monthly status reports for upper management review.
  • Involved in creation and implementation of Test Procedures, Test Plans and Test Scripts .
  • Experience in writing Test Plans, defining Test Cases, developing and maintaining test scripts, analyzing the results of scripts, interaction with team members in fixing the errors.
  • Verified the data with the TOAD Interface tool running SQL queries in the database.
  • Wrote test plan and test cases. Wrote and executed test scripts.
  • Updated the weekly status on the defects found in the shared folder.
  • Performed functional testing of the application to make sure the business process worked as intended.
  • Analyzed and developed test plan, test cases, test scripts, expected test results and test procedure from functional requirement for different modules in the application.
  • Developed Testing Strategies and managed development of detailed test plans and schedules, managed all the levels of tests (including performance) for different test phases - planning, design, setup, execution, and defect management.
  • Created the defects in HP ALM defect management tool and tracking issues for fixes and verification
  • Provided the estimates to team lead regarding the testing efforts.
  • Validate and approve entry/exit criteria forms for System, Integration and User Acceptance Testing
  • Executed automated QTP scripts manually for the regression testing when the build is deployed.
  • Extensively did Manual Testing in all Unit, Integration, Functional and Regression modules of the Application.
  • Wrote SQL queries to test the application for data integrity and verified the contents of the data table.
  • Interact with end users and investigate issues related to the QA.
  • Performed Back End Testing-using SQL queries, generating reports to ensure data integrity and validate the inserted and updated data.
  • Developed SQL queries to query database to test backend process of application

Environment: HP ALM 12.20, HP Unified Functional Testing 12.02, TOAD 10.6.1, Oracle 11.2.0.3.0, Windows 7, Firefox, Internet Explorer 11

Confidential,Lansing,MI

QA Tester

Responsibilities:

  • The SACWIS web based project life cycle model was adapted within the use of SEM (Systems Engineering Methodology) Phases. Project was a combination of an application transfer, iterative development (Agile), and Waterfall test life cycle model.
  • Participated in Joint Application Design (JAD) sessions and the development of requirements documentation, including the Requirements Traceability Matrix (RTM)
  • Participated in Joint Application Design (JAD) sessions to ensure that the QC/QA testing technicians understood requirements, which served as the foundation for subsequent testing activities and developed test scenario\cases for use in, but not limited to System /UAT testing.
  • Identified the business experts for the different modules and set up meetings with them to gather the requirements for functionality, workflow, and business rules.
  • Documented all errors/defects identified and implemented their resolutions as defined by management.
  • Participated in walk through meetings and created meeting minutes.
  • Participated in conceptual design sessions that mainly included initial use case reviews user\worker approvals for intake, payments and accounting tracks and also provided test metrics report to test manager as necessary.
  • Participated in detailed design sessions that included use case detailed reviews and approvals, screen specifications review, approvals and signoff.
  • Validated artifacts for use cases, screen specifications, UCR (Technical Design Document) in IBM Clear Case for each Increment and provided reports to the testing manager as needed.
  • Maintained traceability matrix in all phases to ensure proper test coverage.
  • Involved in creation and implementation of Test Procedures, Test Plans and Test Scripts .
  • Experience in writing Test Plans, defining Test Cases, developing and maintaining test scripts, analyzing the results of scripts, interaction with team members in fixing the errors.
  • Involved with Test Coverage Metrics and Defect metrics such as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per build, Defect Fix Rate, Test Case Utility, Test Effort and various other measurements.
  • Developed Testing Strategies and managed development of detailed test plans and schedules, managed all the levels of tests (including performance) for different test phases - planning, design, setup, execution, and defect management.
  • Executed test cases and test scripts in the Rational Quality Manager and reported defects using Rational Clear Quest. Defect logging, tracking and report generation used Clear Quest.
  • Extensively did Manual Testing in all Unit, Integration, Functional and Regression modules of the Application.
  • Created the defects in IBM Clear Quest defect management tool and tracking issues for fixes and verification
  • Responsibilities included coordinating testing through all the levels of testing, identifying various test environment resource needs, setting up test plans, coordinating test ware work & execution, defect management, reporting status, and schedule development
  • Assisted team members to clarify functional and technical difficulties.
  • Involved in regression testing of Insight Application on multiple Operating Systems.
  • Logged and maintained the issues in Rational Clear Quest defect tracing tool.
  • Generated status reports on a daily and weekly basis to communicate testing status using Rational Clear Quest .
  • Participated in the defect triage meetings and discuss about the defects with the team members.
  • Recorded, reported and closed defects using Rational Clear Quest through the entire test life cycle. Reported defects using Rational Clear Quest, verified fixes, and closed bugs during regression testing. Used Rational Clear Quest to Report, track and, monitor defects.
  • Produced Requirements Traceability Matrix to support the application development.
  • Developed various object repositories to develop effective scripts and designed master scripts so as to invoke sub scripts. Performed back-end testing of the application.
  • Wrote down SQL queries in order to test the back end functionality of the application.
  • Performed browser compatibility testing using different browsers like IE and Fire Fox.
  • Set up the Defect Review Board (DRB) meetings between Dev and QA team to discuss the defects that are traced in QA environment.
  • Executed the test cases in the Rational Quality Manager and logged the defect in Rational Clear Quest.
  • Tracked all the bugs and fixed them using Clear Quest tracking system and generated reports and test metrics. Used SQL developer to test the database.
  • Executed testing processes and reported findings and tested database accurately whenever required.
  • Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.
  • Executed automated QTP scripts manually for the regression testing when the build is deployed.
  • Conducted walkthroughs and presentation of the Test requirement group and test cases to development and business team.
  • Reported the testing results to management and communicating plans, project status, project risks and project metrics to all levels of the project team including our supporting teams as applicable. Discussed with the team members and identified the improvements to the testing process. Interacted with end users and investigate issues related to the QA.
  • Tested manually the various navigation steps and basic functionality of the application
  • Reviewed the defects with development team and reported the defects in IBM Clear Quest
  • Used IBM RQM for the management of Test cases and tracking the defects in IBM Clear Quest at each testing cycle
  • Worked directly with the application Business Analysts, business customers, and project team members to identify appropriate test case coverage and related test data requirements.
  • Prepared comprehensive test plan and conducted integration testing for the modules in the application.
  • Worked with business partners and development partners to understand requirements in writing test cases and test scripts.
  • Worked with the team of testers to make sure proper communication and integration efforts are achieved.
  • Worked on test team status reports and proactively addressed issues related to environment/integration/builds
  • Worked under Scrum Master in Agile methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.
  • Interacted with Business Analysts and Developers in requirement analysis, design reviews, testing and documentation for application developed in agile environment.
  • Performed security testing for unauthorized access of the reservation system with positive and negative testing. Performed end-to-end testing manually and was associated with User Acceptance Testing.
  • Tested manually the various navigation steps and basic functionality of the application. Participating in daily stand up meetings and provided status reports.
  • Performed the Batch Testing using OPCON
  • Running the Batch jobs using OPCON and validation the backend tables using SQL
  • Used test cases performed manual testing like positive testing and negative testing.
  • Prepared the user documentation and helping the users in UAT.
  • Participated in weekly status meetings and conducted walkthroughs for team members, and documented the proceedings. Prepared test reports from Clear Quest and prepared daily test status reports to communicate the test status with the team.
  • Prepared daily status reports with details of executed, passed, and failed test cases and defect status.
  • Active participant in the overall team objectives and improvement initiatives.
  • Extensively used SQL queries to check storage and accuracy of data in database table
  • Provided the estimates to team lead regarding the testing efforts.
  • Generated and tested the reports in the application, which are developed in the Crystal reports.

Environment: IBM Rational Quality Manager 3.0.1.2, IBM Rational Clear Quest 7.1.2, IBM Clear Case 7.1.1, Rational Requisite Pro, HP ALM11, HP Unified Functional Testing 11, Java, XML, SQL Server 2005/2008, Java (JDK 5), JSP, Servlets (JSDK 3.0), Web Service, Oracle11G, Windows 7, Firefox, IE10, Crystal Reports

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