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Quality Assurance Manager Resume

Atlanta, GA

SUMMARY:

  • 20+ years of Software Quality Assurance, Health Care, Care Coordination and Project Management. I have strong practical knowledge of the software development life cycle including analysis, design implementation, testing and project management. I possess excellent leadership skills, strong analytical and interpersonal skills as well as the ability to communicate well with all levels of management. I have successfully worked in a wide variety of environments and cultures where ambition, self - motivation, maturity, productivity, efficiency and flexibility are a must. I am comfortable as either an individual contributor or leading a team of folks.

AREAS OF EXPERTISE:

  • People Management
  • Quality Assurance
  • Project Management
  • Six Sigma Green Belt
  • Health Care
  • Change Management
  • Training
  • Care Coordination
  • Agile Development
  • Resource Management
  • SDLC
  • Off - shore Collaboration

TECHNICAL SKILLS:

  • MS TFS
  • MS MTM
  • XML (beginner)
  • IE/Chrome/Safari
  • SalesForce
  • Gherkin
  • MS Office Tools
  • Pivotal
  • Google Docs
  • SQL Scripts
  • Skype, Trillion, Slack
  • Test Automation Planning

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Quality Assurance Manager

Responsibilities:

  • Develop and execute manual test plans and script for both web and mobile applications with verification of data using SQL queries - responsible for all supporting documentation
  • Facilitated and participated in release/project planning meetings including but not limited to Sprint Planning, Daily Scrum and Retrospectives
  • Developed and implemented the strategy for test automation by supplying the structure and test plans for automation as well as reviewing completed automation for accuracy & comprehensiveness. This is achieved through the use of gherkin statements to call selenium drivers executing the behavior driven/acceptance tests
  • Coordination and support for both internal and off-shored automation teams during the complete automation of the full regression suite
  • Responsible for the verification of internal tools and client-facing applications
  • Manage resources and time to meet client commitments
  • Monitor development & execution of manual test cases (assist in Peer to Peer reviews)
  • Provide guidance for the following types of manual tests: unit, smoke, integration, functional and usability
  • Report/document results and defects using TFS (Web) and Pivotal (Mobile)
  • Implement and continually improve departmental processes and tools
  • Agile - Delivery Teams (established 2015) from a waterfall shop
  • MS TFS including MTM
  • Support for upgrade from 2008 to 201 3
  • SQL script creation and execution to support test efforts
  • VM supported testing platform
  • Provide assistance as needed for Product Support via SalesForce
  • Established and manage 5 teams of QA professionals, consisting of 3 managers and a total of 23 FTEs, including a Technical Trainer. Maintained a low turnover rate of 4% in 2016.
  • Provide metrics and project/process progress reports to C-level management
  • Perform TFS Administrative tasks for all of the development organization
  • Implemented the following internal training programs
  • Internal software delivery training - keeping our internal customers abreast of changes to the product line
  • New FTE training program - reducing the time it takes for a new employee to be productive

QA Contract

Confidential

Responsibilities:

  • Developed and executed manual test cases for data integration from .Net applications, Silverlight applications and a few legacy client server applications
  • Used Team Foundation Server (TFS 2010/Test Manager) as a repository for user stories, test cases and defect tracking.
  • Utilized Test Manager for manual test case execution and reporting
  • Gathered and documented business requirements for use during software development.
  • Executed SQL queries to verify backend processing of .Net applications (SQL Server 2008).
  • Worked as a part of a distributed international team to develop software for the reinsurance industry (Ireland, England, Bermuda) - iVision (remote 9 months)
  • Used FogBugz and Kanban for defect tracking. - iVision

Confidential, Kennesaw, GA

Quality Assurance Manager

Responsibilities:

  • Managed a team of 5 QA Engineers - as well as individual testing assignments.
  • Crafted departmental processes and facilitated continual improvements.
  • Responsible for test planning and verification of 10 Applications, both internal and external.
  • Produced test plans for all projects including estimating time commitments and deadlines.
  • Provided project progress reports to Senior Management.
  • Developed and executed manual test cases, using TFS, for applications written in Java, .Net, Ajax, etc. with a SQL Server 2005 database.
  • Performed the following types of tests: unit, smoke, integration, functional, work flow, regression, stress/performance and usability.
  • Verify application data integrity via SQL queries.
  • Report/document testing results and defects using TFS.
  • Assisted in the design and implementation of TFS templates and workflow.

Confidential, Alpharetta, GA

Quality Assurance Manager

Responsibilities:

  • Established and managed a team of 8 QA Engineers (1 remote) as well as individual testing assignments.
  • Crafted departmental processes and facilitated continual improvements as the department grew and matured.
  • Trained QA staff on departmental processes and tools, product business knowledge and provided hands-on training of applications being positioned through the QA process.
  • Responsible for test verification of 20 Applications, both internal and external
  • Produced test plans for all projects including estimating time commitments and deadlines.
  • Provided project progress to Senior Management.
  • Developed and executed manual test cases, using Empirix or TFS, for applications written in Java, .Net, Ajax, etc. with a SQL Server 2005 database.
  • Verified application data integrity via SQL queries.
  • Report/document testing results and defects using Empirix or TFS.
  • Produced and distributed test summaries for review upon deployment to Production.
  • Researched and implemented Empirix, as a test case repository and defect tracking tool.
  • Assisted in the design and implementation of TFS for product backlog, user story and defect tracking.
  • Provided support for Operations/Production.

Confidential, Marietta, GA

Project Manager/BA/QA Engineer

Responsibilities:

  • Developed and implemented formal process and procedure, utilizing VSS, DevTracker and Test Director, for Development and QA departments based on SDLC and CMM. These new processes successfully opened a line of communication between Development, QA and Client Services that had not existed before.
  • Crafted and published requirements documentation as determined from meetings held with Client Services, Business Development and Software Development.
  • Developed and executed manual (Test Director) and automated test scripts (QTP) for web-based and client server applications written in Java and VB with an Oracle database.
  • Provided Defect Tracking and Status Reports.

Confidential, Norcross, GA

Sr. QA Engineer

Responsibilities:

  • Assisted in the development of process and procedure for the QA department.
  • Designed and executed manual test plans, cases and summaries for web-based and wireless software using Test Director.
  • Performed testing of Real-time Transactional Processing for Banking/Financial software.
  • Performed wireless testing: WAP, SMS, Palm OS
  • Utilized SQL queries to verify testing results.
  • Performed code movement from Development to QA using VSS.

Confidential, Marietta, GA

QA Lead Third Party Claims Administrator

Responsibilities:

  • Developed process and procedures for a start up QA department.
  • Composed and executed test plans and manual test cases for a client server medical claim payment system, written in VB using SQL queries to verify the results.
  • Provided customer support for internal customers.

Confidential, Alpharetta, GA

Sr. QA Analyst/Team Lead

Responsibilities:

  • Lead a team of 5 QA engineers including training, time management and job development.
  • Developed and executed overviews, outlines, test plans, test cases and time estimates for client server based Managed Care software. Utilizing SQL statements on a Sybase database during test verification while testing the C++ interface.
  • Documented, monitored and reported on defects using PVCS Tracker.
  • Act as a consultant on software designs utilizing previous industry knowledge.
  • Prepared and taught internal classes based on application changes per release.

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