SUMMARY:

An experienced professional in Information Technology with 15 years’ experience in Project Manager, QA MGR, Team leadership, and developing top talent. Highly motivated, results oriented, strong knowledge and dedication to Software Development Life Cycle, Agile, and Project Management techniques. Ability to lead and solve problems, exceptional leader by example and effective team player with commitment and attention to detail and follow through all processes.

TECHNICAL SKILLS:

• QA Lead/Management, Governance, Project Manager, and Business Analyst
• SQL, Unix, Oracle, Excel, Windows (NT/2000, XP, Client Server), Web Testing
• HP Quality CenterBPT, Test Director, MS Office applications, Retail Sales - Point of Sales Systems
• IOS Mobility, Cloud, IPAD Tablets and iPhone Wireless Devices, POS systems
• Life Cycles (SDLC), Agile Scrum and CRM- Testing Methodology-Salesforce
•  C++, Visual C++, VB, Java, ASP, ASP.NET, xml
• Project Plan, Scope and Management, E2E, Regression, System, UAT Testing, PVT Testing, Offshore Testing

PROFESSIONAL EXPERIENCE:

Confidential

PVT QA Lead Coordinator, Richardson, Texas

Responsibilities:

• Communicate regularly scheduled status reports with the Business that summarize all testing activities, test results and project schedule.
• Take ownership of PVT test strategy/test case reviews and project plans, schedule requirements reviews, release-level plans and functional testing
• Overall Test Coordinator over Confidential HBO service provisioning with Unlimited Choice and Plus plans
• Agile test with First Net enhanced Dynamic Traffic Management up to a 7 billion in funding for the construction of the First Net Core.
• Validate MRE rule validation (provisioning, rate plan changes) with the Product Owner.
• Coordinate Sponsored billing data validation test BAU new iOS versions data review
• TLG billing feature provisioning validation (tracking SOCs and HBO service SOCS)
• Monitor PVT testing throughout the testing phase and assist with business on escalation of defect issues
• Manage assigned Business Unit stakeholder expectations for PVT events
• Initiate PVT process changes to improve process with Lesson Learned

Confidential

QA Lead/ Manager, Plano, Texas

Responsibilities:

• Lead Mobile iOS Application and Web Applications across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects from a Business perspective.
• Facilitated the overall coordination of the project, provide testing, defect status and lessons learned throughout the Business process.
• Managed POC Frontline Task Management Project with Salesforces: managing all testing, defect tracking and enhancements.
• Assist with Developers in designing, building, testing and debugging workflows based on business and technical requirements.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Created Business Rules and Requirement Traceability Matrix (RTM) to track the requirements and link test cases.
• Interview stakeholders, business managers, users to understand and document business requirements and functional specifications for the workflow.
• Proactively monitor risks, defects, and scope, ensuring the appropriate level of priority, visibility and escalation.
• Provide guidance and support to Business PM team and UAT Team in efforts to meet the deliverables; manage escalations and drive issue resolution as needed; review new Business rules to team on new products, solutions and policies relevant to team’s programs.
• Ensure all processes are continually being improved throughout all phases from an internal and external performance, business metrics, and expectations.
• Set up meeting to gather testing status and provide defect metrics and reporting as requested.
• Manage departmental structure, workforce planning, career development, and training, planning and budgeting.
• Perform hiring, termination, coaching, goal setting, performance appraisals and pay reviews.

Confidential

Consultant, Dallas, Texas

Responsibilities:

• Facilitated the overall coordination of the Project, status reporting and stability of project / program oriented test efforts throughout the process.
• Manage Defect resolution processes from beginning to end by identifying requirement standards, defining issues and developing solutions that support department and organization objectives
• Ownership of Quality as part of the Technology Project Governance process
• Ensure Quality Assurance deliverables, artifacts, reporting and metrics are created and meet Quality Management Office standards.
• Represent Confidential /Testing in the Technology Project Governance meetings with company executives.
• Confidential Project Governance: Insight and Oversight throughout the project/program lifecycle.
• Defining and/or validating scope, estimates and services for QA involvement
• Help identify types of testing needed, consult on best practices and consolidate Confidential testing estimates.
• Proactively monitor risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation

QA Test MGR -Consultant

Confidential, Richardson, TX

Responsibilities:

• Establish and implement project management processes and methodologies for the project/program test community to ensure testing activities are delivered on time.
• Responsible for assembling and monitoring integrated test schedules across the SDLC for projects, or across multiple projects for programs.
• Directing and assisting Test Phase Leads in identifying and estimating resource needs and testing schedules, entrance/exit criteria to test phases,
• Test projects in Quality Center, and escalate functional, quality, and/or schedule issues.
• Responsible for establishing and managing key testing milestones and working with Test Phase Leads to adjust project schedules and/or resources to meet the needs of customers.
• Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the test effort being managed.
• Work with the Test Phase Leads and Project Managers in identifying and prioritizing testing related risks and mitigation approaches to achieve the goals of the project.
• Work directly with Information Technology and Business leadership and staff to provide coordination services, metrics regarding project status, Solution Delivery Mythology compliance and timelines.

QA Lead Consultant

Confidential, Richardson, TX

Responsibilities:

• Communicate test project information to the appropriate testing teams which include scheduling testing environments, participation in design specification reviews, estimate reviews, and phase transition reviews.
• Manage test issues and act as Test Point of Contact and liaison for all test related issues across impacted systems.
• Develop close relationships with Confidential and Confidential teams giving me contacts across all organization to quickly resolve issues and effectively communicate with all impacted teams and levels
• Establish effective working relationships with the department, project team, and business partners
• Assist the Test team in Test execution by creating data in Telegence Billing system and validating transactions are seen in billing system after a Point Of Sales transaction is created.
• Provide testing support for offshore, 3rd party vendor, middleware and wireline teams
• The development of all testing-related documentation, including test plans, test cases/scripts, and bug reports.
• Communicate regularly scheduled status reports that summarize all testing activities, test results and project schedule.
• Follow SDLC processes to ensure on-time delivery and to meet customer expectations.

QA Manager

Confidential, Allen, TX

Responsibilities:

• Manage the overall sales and loan origination processes to ensure defects are identified, tracked and analyzed.
• Manage the use of and provides input for the continual improvement of test frameworks, test management, testing tools and testing processes and procedures.
• Ensure all testing processes are followed and provides metrics and reporting as requested.
• Drive process improvements with vendors, development and the core business.
• Creates and manages project schedules, issues lists, requirements documentation
• Provide direction in the review and feedback of test plans, scripts, and test strategies.
• Oversee the execution of comprehensive testing strategies for functional, integration, regression, performance, user acceptance testing.
• Ensure all testing processes are followed and provides metrics and reporting as requested.
• Manage departmental structure, workforce planning, career development, and training, planning and budgeting.
• Perform hiring, termination, coaching, goal setting, performance appraisals and pay reviews.

IT Manager

Confidential, Richardson, TX

Responsibilities:

• Communicate test project information to the appropriate testing teams which include scheduling testing environments, participation in design specification reviews, estimate reviews, and phase transition reviews.
• Manage test issues and act as Test Point of Contact and liaison for all test related issues across impacted systems.
• Develop close relationships with Confidential and Confidential teams giving me contacts across all organization to quickly resolve issues and effectively communicate with all impacted teams and levels
• Establish effective working relationships with the department, project team, and business partners
• Assist the Test team in Test execution by creating data in Telegence Billing system and validating transactions are seen in billing system after a Point Of Sales transaction is created.
• Provide testing support for offshore, 3rd party vendor, middleware and wireline teams
• The development of all testing-related documentation, including test plans, test cases/scripts, and bug reports.
• Communicate regularly scheduled status reports that summarize all testing activities, test results and project schedule.
• Follow SDLC processes to ensure on-time delivery and to meet customer expectations.