SUMMARY:

• A Hands - on Engineer with QA Project Management and QA testing experience and skills. Involved in various projects as a Team Lead and Sr. QA Engineer and Project Manager/Release Manager to deliver product end to end. Formulating schedules, tracking issues, resolving problems with in Teams and interface with customer. Manage QA Testing, Support, Test Process and Quality Initiatives. As a very motivated, team and goal oriented individual with strong interpersonal, oral and written communication skills, I set up goals and work hard to meet or exceed them.
• Broad and extensive experience of 20 years in Software Quality, testing methodologies, processes, quality assurance metrics. Also versed with system integration, performance analysis and project management skills exhibited excellent management and lead skills. Skilled in large and cross-functional projects. Strong leadership ability combined with broad technical knowledge and with strategic and tactical problem solving skills. Recognized for ability as an effective communicator able to understand and explain business requirements.
• Well versed with Integration and structured Quality Assurance techniques, including Performance Testing. Strong experience with reviewing and analysis of complex requirements documents, creation of formal test plans and test cases, presentation of test plans, user trouble shooting and results tracking. Experience in testing the end-to-end integrated solution.
• Good understanding of system testing, black-box, integration, functional, performance and UAT testing. Hands on experience with SCRUM Agile, Waterfall and hybrid testing methodologies.
• Hands on experience with networking applications including VoIP (SIP, H.323, voice codecs, RTP, RTCP and voice telephony), Transport, SONET, SDH, DWDM, and web-based Service Delivery & Provisioning applications.
• Experienced in the design, development, data analysis and implementation of relational database systems using ORACLE, INFORMIX (Ascential) and DB tool Toad.
• Strong verbal, written, communication analytical skills, understanding issues to formulate resolutions with sense of urgency and prioritization. Ability to work in a fast-paced, client-focused, dynamic environment

TECHNICAL SKILLS:

SONET/PDH: Lucent's Network Element management System, DACS II/III/V/IV/V1, FT, DDM family, Fiber Reach, FLM, FUJITSU, ALCATELS, CORBA Interfaces, Tellabs5500, 4ESS, 5ESS. SDH with DACS VI Network Elements

DWDM Optical Networking: (OLS 40G/80G and OLS 400G)

VoIP: H.323, SIP, PBX Definity, Internet telephony and Softswitch.

Networking: understanding of networking hardware and software, Routers (CISCO, Lucent), Hubs, Media Servers, Gateways, ATM, DSL, Frame relay devices and protocols, All aspects of Telephony, ISDN, PBX teleprocessing, Network Performance Analysis tools.

Web Technologies: WEB Design, XML, HTML and CGI Scripting. Internet protocols(DNS, FTP, TFTP, TELNET, SSH, HTTP).

Internet Servers: Apache HTTP Server, BIND DNS Server, Weblogic

Databases: Hands on ORACLE 9i/8i/7.0/6.0, SQL PLUS, SQL PLUS, PL/SQL, and SQL Loader to load data in database, Export Import Utility, dB Link to connect to remote database, Managed Table constraints.

TestAutomation Packages: Test Director, XRunner, Load runner, Win Runner, QuickPro, QC/Replay, JAVA STAR, SILK, Empirix Hammer.

Version Control Systems: DDTS, SABLIME, MAKE/NMAKE/SCCS

Hardware: HP T500/K Series Servers, HP Openview(HP-TeMIP), SUN 2000 Servers, SUN SPARC Servers, IBM PC and compatible.

Operating Systems: SunOS, Solaris, Ultrix, HP-UX, DIGITAL OS, Microsoft WINDOWS 95/98/2000/ XP, Windows NT 4.0 Workstation and Server, Windows 2000 Interoperability Solutions for Business, MS-DOS

Programming Languages: UNIX, KSH, C++, C, UNIX, SHELL, Object-Oriented Design Methodology (Booch, Yourdan, Shlaer/Mellor) JAVA. Unix system administration.

ATT/Lucent Applications: EFMS, GCSM, GIOM, USRP, DBORx

PROFESSIONAL EXPERIENCE:

Confidential, Piscataway, NJ

QA Engineer

Responsibilities:

• Components that make up NGEE are packaged and made available in a uniform way and in a single place, and are installable in a common way. NGEE is a collection of subcomponents as selected by BOAT, including SUF, LE and OS-INIT as well as other Ericsson internally-sourced products from BNET.
• Involved in Agile env.,Testing TR(Trouble Requests), Installation of packages, Manual testing new functionality, client server web based and backend Unix based testing, running Java automated test cases for regression and analyzing results. Performed Red Hat Enterprise Linux (RHEL) OS, JDK, Ericsson System Upgrade Framework (SUF)Installation, and SUF configuration to the OAM IP Plane on Maiden server.
• Tools used: Mingle tool for Agile Project tracking, Jenkins ver1.5 running automated Installations, Cygwin unix interface, Eclipse, Vmware, eForge(TeamForge by Collabnet, SUF Upgrade manager to manage OAM for installation, upgrades & Maintenance, JFrog Artifactory a Universal Repository Manager supporting all major packaging formats, build tools and CI servers. Also took Online Course on Selenium Java.
• (EEA) is a multi-vendor, real-time customer-centric analytics product for mobile operators measures the perceived customer experience of individual services for all customers, all the time, in real-time across the radio access and mobile core networks, Testing the 7 GUIs associated with it, with Oracle data base backend testing.

Confidential, Middletown, NJ

QA Project Manager and QA Test Engineer

• Performed QA Project Planning, scheduling, communication and reporting activities.
• Identified tasks, issues, risks, contingencies, content issues and approaches needed for successful testing project deployments by communicating with different members and team leads.
• Defined realistic priorities, a master plan that includes actions, resources, test configurations, execution schedule and resources to project tasks.
• Developed a Detail Management Plan from planning to execution
• Hands on QA Lead, Involved in managing and testing different LPP INSTAR BVOIP on AVPN Projects.
• Like Route Group-Multicast on BVOIP AVPN hub /spoke topology features, BVOIP support for Juniper routers for VDNA Instar, IPV6 for Most of the world Voip Site and services with Route Reflectors, SABR on CISCO-IOX, VoIP Over Lay on AVPN for carrier Interconnect, back end unix based testing.
• Performed in SDLC and Agile focused projects, manual, UAT, end to end and pairwise testing of inter/Intra applications. Write, Plan, execute, and automate the testing of each software, Work with business teams, operations teams, and executive management to meet the expectations.
• Collaborate with Software Development, System Engineering, Architecture, and Program Management teams in all aspects of the development lifecycle from early design feedback, functional automation, reliability, stress, performance, integration testing, through to supporting production issues.
• Post release involved in tracking production issues, resolution, fixing and deployment. Brought teams together to find solution to Production issues that required SE requirements.
• Involved in hands-on testing of BVoIP VDNA services, VoIP EdgeWater 4608 and 5300 boxes, call flows, various call features and survivability/Redundancy for various releases using Wirshark network protocol analyzer and Agilent NgN analysis system for identifying network call flow issues with SIP messages. Involved with Network Fail over redundancy testing of ATT /customer managed routers.
• Involved to translate business and regulatory requirements into unit and solution level test cases.
• Utilizing Quality center to report and manage defects in Releases.
• Working across different teams to resolve production issues and generate new requirements to solve issues with System Engineering team.

Confidential, Piscataway, NJ

Lead QA Engineer,

• Managed and monitored the progress on various releases of software.
• Identified the dependencies and made it part of the test effort for different Releases of the application.
• Managed Test Teams in US and offshore on testing efforts.
• Assigning, prioritizing and distributing work between team members.
• Held Status meetings, Escalated high priority issues impacting ability to deliver quality products according to plan.
• Prioritized issues and driving them to resolution.
• Created and reported defects during testing Phase.
• Generated test reports before production release.
• Evaluated and estimated testing duration for new features in releases.
• Involved in Certification of the RCS Service software on different Versions of the Platforms. Benchmarking software certifications.
• Responsible for managing system test platforms, planning, tracking, analyzing, problem resolution and test reporting.
• Identified the defects and tracked test deficiencies and their resolution
• Point of contact between the QA, Development, Systems Engineering and Release Management teams. Holding Status meetings, Prioritizing issues and driving them to resolution. Identifying test deficiencies and acting upon them. Analyzing Releases retrospectively for future improvements. Communicating effectively with team members and coordinating the teams. Assigning and distributing work between team members.
• Contributed substantially in the team’s quality improvement process, by identifying the areas and methods of improvement and developing a test strategy to address them.
• Developed a very effective, Release based, strategy for documenting Test Results, Reporting Team Status and archiving testing details. It became a very effective and easy way to retrieve Information upon need, accessible to everyone that was eventually adapted by other teams too.
• Responsible for Planning, Executing end to end Testing, Verification, Validation Automation/Regression effort for RCS application based on the Wireless Intelligent Network (WIN) Protocol. Running stability and load test using simulated traffic.
• Worked closely with technology teams during requirement definition and development to ensure that requirements are testable and well understood.
• Developed of test cases and test scripts to ensure maximum test coverage of requirements.
• Hands on Lead QA Engineer for RCS (Real time convergent charging solution) that Supports telephony, video and data services, built on converged Application server platform enabling operators to create and deliver new services for Customer.
• Testing different call flows with WIN(Wireless) protocol messages, real calling scenarios, call flows other Feature, functionality of application. Also providing testing duration assessment. Identification and verification of the Exit and Entrance criteria for test teams.
• Testing various RCS services, data charging interface, rater charging system, IVRs in various languages, CDRs and Text Messages using the underlying WIN protocol with the testing tool using Ti scripts.
• Involved in testing RCS backend database for billing/credits/vouchers using Oracle database and SQL queries and the SPACE GUI on web logic servers.
• Involved in Automation Process, Analysis, design, development and execution of test automation suits.
• Involved in testing SIP based calls flows and verification of SIP messages in the call. Creating test plan test cases and executing them. Also involved in testing the voice quality and data quality. Set up messages used in H.323 with called party number, dial digits, terminating PSTN numbers. Comparing the voice quality for IP, PSTN VS VOIP calls. Determined the quality of service feedback from the receivers/handsets, sources of delay, talker echo listener echo, one way delay, jitter buffers, Data packets on VOIP performance. Testing the quality of voice coders MOS and speech quality measures.

Confidential, Middletown, NJ

Lead QA Engineer

• Managing issues across Systems Engineering, Design, Development and System Testing (Quality Assurance) organizations. Participate in all key project meetings and responsible for providing updates on test activities, responsible for the reviews and sizing estimates for all new initiatives and quick turnaround projects. Interface with several external organizations and users representatives.
• Analyze and reported testing results. Tracked and provided weekly team status to upper management and Release management. Effectively communicating and collaborating with various team members to communicate the ongoing issues, interfacing with various Project Managers, development teams and system engineers to drive the MRs to resolution.
• Utilized SCME for MR (Defect) Management . Running the MR Review Board, Managed MR Review calls weekly, resolved Defects found in ST in real time with Dev. and SE teams for all PMOSS applications.
• Performed Pre-release analysis of system defect when release is in planning stages and helped with defect resolution. Utilized SCME for MR (Defect) Management.
• Lead QA Engineer for PMOSS Platform (Performance Management Operations Support System). PMOSS is the Real time network performance surveillance, rapid trouble, detection, and network control system for service restoration, in advance of repairs.
• For BVoIP project, involved in software testing of the delivery of BVoIP CDR collector and CDR preprocessing of Acmepacket, Baypacket and Sonus switches. Performed performance management (Fault Management) alert testing, these alerts are created to detect problems in BVoIP, CBB, AGN, OPENNET networks. Tested severity, correlation and aging in the alert creation process using threshold parameters. Tested reports that are used by network operations center users (NOC) and external customers through Business Direct to track the usage and monitor the health of the network.
• System Tested UVNS Project involving vistamart database, vista portal front end GUI and vistaRuntime end to end flow. Infovista collected data in vista runtime from cisco layer and generated usage report in Vista portal. Tested the various reports.
• Tested various tools in RCPM family (routing control plane monitoring) within PMOSS platform, that performed the reachability testing in the Confidential &t layer-3 network. Tested MPLSMON tool that telnet to the router that performed ping test within inter and intra ANS and IP/MPLS L3 network to identify any network issues and routing anomalies against which the tool generated alarms. Tested correlation, severity, aging and clearing of alarms from the L3 network and end-to end testing till ticket creation in AOTS. Tested RouteMon/BGPMON tool, that compares routes collected from routing table from router and routes received from DBOR system and created alerts on the missing routes. Tested OSPFmon tool that monitors the OSPF control panel to find the network failures to create the alerts. Utilized and maintained simulators written in perl for generating traffic to perform load and stress testing. Tested LDPTrace tool, used by users in network operation center to trouble shoot network connectivity issues. The tool runs a trace from one router to the next, hop by hop and provides detail information about the path.
• Involved with UAT testing and resolved issues successfully with development and SE teams. Performed testing in the control Introduction (CI) environment and supported end-to - end UAT testing.
• Performed Pair wise testing of rule-based RUBY data IP automation platform with PMOSS (LDPTrace) with test data using simulators.
• Also performed the JST/IST (end to end interfacing multi system testing) from PMOSS to GFP to RUBY to AOTS Ticketing system (PMOSS->GFP->RUBY->AOTS).
• Familiar with Service Assurance and Service Delivery Systems in Confidential &t like GFP, Ruby, AOTS, LPP, DBOR.
• Familiar with Express one process. Used Express one template for creating test Plans, test results and peer review logs.
• Implemented QC (Quality center/Test Director) as a new tool within the PMOSS ST test organization, served as a single point of contact for PMOSS ST team for all QC related issue, as QC SME leading and guiding the ST team for QC compliance and reporting ST test status via QC.

Confidential, Edison, NJ

Lead Sr. QA Engineer

• As Lead Sr. QA Engineer, For a VOIP GUI and back end application Involved in the testing of SIP/H.323 messages (RFC 3261), protocols, proxy, G.711 (A-Law & u-Law) codecs, CDR billing system using Oracle database, and devices (hardware testing), using Oracle and SQL with underlying RTP/UDP protocols.
• Involved with testing packet loss, voice quality, jitters, feedback echo with cross network calls. (PSTN to VOIP call comparison)
• Involved with testing and automating VoIP features (Blind Transfer, Call Detail Records, Call Forward on Busy, Call Forward on No Answer, Call Forward Variable, Call Transfer, Call Waiting, Caller ID, Caller ID Blocking, Caller ID on Call Waiting, Three-way Calling, multi-conferencing and GUI interface based on weblogic servers).
• Involved in the load testing and finding memory leaks, gathering and analyzing Mean Opinion Score (MOS) for various gateways, devices and codec settings for jitters and packet size.
• Writing and generating test plans and test cases against the requirements and end-to-end testing of the application features in test director (Quality center).
• Wrote scripts using Hammer to automate the call features.
• With Empirix Hammer TDM using Nuance speech recognition for voice simulation generated voice recognition for the calls and IVR calls.
• Involved in handoffs to production, dealing with customer problems, production issues, reproducing production/customer issues.
• Involved in gathering requirements and specifications, Understand customer VoIP issues to increase QA effectiveness

Confidential, Middletown, NJ

Software System Tester

• Worked on critical business applications on the Service Delivery Platform of Confidential &T Labs, part of Confidential &Ts Concept of One Target Architecture. Responsible for test planning and system testing for Hosting and Order transformation projects on the EFMS platform. The workflow based EFMS Transport (ETE Flow Through Managed System) a Real Time, web based application developed with Java, Web logic, where the users can track the status of an order Confidential any stage from beginning to end (Sales to Billing) including fallouts in the Frame Relay, ATM, IP-MIS provisioning process. The status of Private Line circuits ordered through USRP can be tracked from Sales to Provisioning. Status of data as well as voice orders can be tracked from the time a USO is created to the time the order is completed in SOTS. The system provides order-tracking information on any of the user selections.
• Involved in the End to End testing with other Target Architecture Systems such as USRP, GIOM and GCSM. Participated in UAT environment verification and supported IST with downstream systems and user acceptance testing. Technologies involved: Java, J2EE, XML/EDI, Web logic, Oracle 9i, SUN clusters, Veritas clusters, HP Blades.
• Orders entered through GIOM or USRP for Confidential &T business applications are processed through workflows engine of EFMS. Familiar with Order Entry Systems GIOM and USRP. Familiar with services such as Local UNE-L/UNE-P, Switched Voice, Nodal, FR/ATM, and VoIP.

Confidential, Middletown, NJ

Senior Software System Tester/Project Manager

• Proficiently managed multiple end-to-end releases for Voice Tone. Created Work Breakdown Structure (WBS) and defined work packages and activities. Worked with development managers, system analysts and test managers to resolve project related issues.
• Performed risk analysis on projects.
• Ensured project tasks and deliverables meet requirements and are completed on schedule
• Prepared timely status reports and schedule updates on each phase of projects life cycle using MS Word, Excel, Project, Access, PowerPoint.
• Created communications plan and conduct weekly status meetings
• Worked on improving the CR process across the division.
• Managed project deliverables and issues for the AOTS outage notification feature. Resolving issues to meet the dates, end to end management and deployment of the project involving customer interface.
• Exhibited excellent management and lead skills. Managed CR process definition for production issues/tickets. Attending TRBs and ORRs before deployment of all features and release.
• Involved in MR review board, tracking issues, generating issue reports from DDTS and Sablime.

Confidential

Web Development Engineer

• Involved in web sites design and developments and Testing using HTML language, CGI and Java applets. Involved in designing and development of web pages, using Adobe PageMill, Microsoft FrontPage and Adobe PhotoShop on Windows NT Server platform and IIS web server.
• Using WINDOWS 2000/XP environment, XML, DTD, DHTML, xmlspy and crystal Reports. Setting up Apache servers, DNS servers.

Confidential, Holmdel, NJ

Senior Member of Technical Staff

• Involved in System Test of Lucent Softswitch VoIP Call Detail Recording (CDR) application, FTP tool for downloading data from remote machines and GUI interface.
• Data Analysis of Ingress and Egress data from CDRs. Generating and analyzing call detail records for SS7, H323, SIP calls and its combination using INET application and emulators.
• Compared the voice quality for IP, PSTN VS VOIP calls. Determined the quality of service feedback from the receivers/handsets, sources of delay, talker echo, listener echo, one way delay, jitter buffers, Data packets on VOIP performance in 2-way/3 way/multi conferencing features. Tested the quality of voice coders MOS and speech quality measures.
• Performed System Test of Lucent Media Server operating under the control of Lucent Softswitch leverages EXS 2000 hardware components with VoIP ports. Used Network protocol Analyzer, loop stimulator For Performance Measurement of the High performance CPU modules.
• Commercial Wide area network consists of combination of Cisco 7206, 2600, 3600 Routers, and Cisco Catalyst 6509, 3548 switches, connecting Multi node fiber network. Performed network cost analysis, to provide best bandwidth and efficient equipment usage.
• Defined Requirements, Testing features, Developed automated test scripts using test tools like script tool utility for testing the announcement playback feature of Lucent Media Server.
• Integration Test of the Elemedia Media Server Voice over IP (VoIP) agent wrote and defined Requirements, Interface with customers for systems engineering, and testing the requirements.
• Responsible for Integration testing and Network Performance work for TMAG (Transport Management Application Group) Network Element management system. ITM-NM is a Network Manager that provides, end-to-end provisioning and network management of SONET and SDH Network Elements.
• Involved in Configuration Management, Fault Management, Performance Management, and Security Management. Involved in redundancy, crash and recovery testing of switches and cards.
• Used CPro, a window-based application provides access to SONET and SDH Network Elements. Application uses CORBA interface to SNMS to manage Network Elements. Responsible for writing and verifying that the product meets its Requirement/ Specifications.
• Used HP-TeMIP software “Telecom Management Information Platform” for providing centralized, correlated and filtered views of the alarms and events coming from all parts of the network in testing Fault Management feature.,
• Performed Automation of test cases using JAVA STAR for regression testing of features. Developed ISO 9001 compliant Integration Test Plan with Exit and Entry Criteria for system test team. Wrote release letters, providing information on fixed MRs and open MRs, instructions on downloading software. Developed Status reporting System and report generation on web.
• Project: SDH - Network Element Management System (Integration Release Co-Ordinator) Confidential
• As Lead Integration Release Co-Ordinator of Test Team for support of DACSVI-2000 SDH NEs. Coordinated Test team and development team, SE work- for successful integration of the application.
• Maintained test statistics, performed sanity checks, defined entrance and exit criteria. Wrote MRs and worked very closely with the development groups to fix the problems and resolve the issues.

Confidential

Software Engineer II

• Lead Quality Engineer to support the DEC UNIX Mail Application Development Team that was a part of the Digital UNIX Development Platform. Performed Security breaks scenarios. Encryption and decryption messaging. Perform Regression Testing and New Features Testing using automated QC/Replay Scripts, x-runner and load Runner, Shell Scripts and manually.
• Performed System administration of SUN and HP workstations.
• Used TeMIP for managing the communication service provider's environment.