SUMMARY:

• Twenty years of I.T. experience progressing from help desk support, to network administrator to managing I.T. operations for a large commercial contracting company, and presently, a national non - profit organization.
• Strategically and cost effectively utilize technology in alignment with corporate goals, with focus on improving delivery times and service levels while reducing costs.

TECHNICAL SKILLS:

Operating Systems\Software: Windows 7/8.1/10, Microsoft Exchange 2007/2010/2013, Windows Server 2008/2012, Kronos, Acronis True Image, Aerohive Wi-fi Solutions, SpiceWorks, LogMeIn, Govenlan, Mac OS X Yosemite, Spectrum, VMware, vSphere 5/5.5/6.0, Microsoft Hyper-V, Active Directory, WordPress, Microsoft Office 2010/2013, O365, GFI Languard Patch Management software, Mail Essentials and Mail Security for Microsoft Exchange 2010 server, CA Arcserve Backup, Windows Terminal Server, Symantec Backup Exec, Veeam, Microsoft Security Essentials, Microsoft SharePoint, Navisworks, Vision Solutions/Double-Take backup/server migration and Disaster Recovery software.. EVault backup, 9. BlueJeans Network video conferencing systems, 6. Firewall Cisco AS55xx and NAC appliances, Cisco 6513, Edge Routers, Auto CAD, New World ERP, Kaspersky Anti-Virus

Network Protocols: LAN/WAN, TCP/IP, IPX/SPX, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, RIP, NAT, IGRP, TFTP, Ethernet

Hardware: Dell PowerEdge-PowerVault SAN, Juniper, Team Viewer, Cisco 2900 series switches, Dell & HP laptops/desktops/servers, Barracuda Mail Archiver, Barracuda web filter and spam filter and Watchguard Firewalls, iPads, Microsoft Surface, iPhones, Samsung Galaxies, printers, scanners, plotters.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Director, I.T. - Information Security Officer

Responsibilities:

• Directing and staff development for staff of 7 and responsible for the overall planning, organizing, and execution of all IT functions at Confidential This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. Essential Functions reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations here at Confidential Produces detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status.
• Directs and prioritizes the work load of subordinate personnel.
• Reviews all designs, code and unit test plans where applicable.
• Approves all business requirements prior to the technical solution.
• Participates on all hardware and software evaluations and maintains vendor contracts.
• Represents the IT function at customer review meeting when appropriate.
• Directs education programs for her/his staff. Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.
• Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel.

SENIOR DIRECTOR OF I.T.

Responsibilities:

• Provide executive leadership and vision to a team of I.T. professionals in implementing innovative programs/systems to achieve organizational goals and results at a large, non-profit organization of 3,700 employees across 46 different sites throughout the domestic Confidential .
• Responsible for I.T. infrastructure, management of the I.T. team and oversight of I.T. Help Desk.
• Ensure the development and maintenance of strategic and cost-effective technology solutions to meet the company’s current and future needs.
• Collaborate daily with program executives and site directors on process improvements using I.T. innovations and solutions. Maintain I.T. vendor relations, ensure I.T. compliance with all applicable HIPPA regulations and provide disaster recovery planning.
• Plans, manages, directs and evaluates the I.T. department, including employee performance evaluations and project management.
• Provide oversight of a strategic and operational information technology plan that establishes I.T. priorities in alignment with Community Options’ overall strategic plan.

M.I.S. MANAGER

Responsibilities:

• relocated back as company began experiencing financial difficulties
• Manage MIS team of seven for government technology provider to ensure that technology, infrastructure, network security and operational requirements are met in accordance with federal guidelines.
• Recommend and implement new technology and software systems.
• Supervise and motivate MIS team to work collectively and efficiently.
• Plan and manage software and hardware installations.
• Monitor MIS performance regularly to avoid unplanned outages and down times.
• Track and monitor security of hardware and software systems and supervise various I.T. projects, including company website, SharePoint initiatives, etc.

I.T. DIRECTOR

Responsibilities:

• Expanded original company WAN via Fiber optic backbone to include three newly-purchased buildings. Coordinated transitioning users to new locations.
• Brought two remote sites into existing network via IPSEC tunnels over MPLS circuits.
• Implemented company-wide Cisco VoIP phone solution.
• Coordinated all I.T. and communications for new start-up company, F.S. Mechanical, a subsidiary of Worth and Company.
• Relocated data center to an expanded location with zero down-time during peak hours and implemented Cisco architecture.
• Implemented company-wide Help Desk solution via Spice Works.
• Implemented regular I.T training program for new company employees.
• Large-scale iPad/tablet roll-out with VPN capabilities among all project managers and remote site supervisors resulting in reduced travel time, expenses and improved overall efficiency.
• Implemented 100% paperless work-order form for iPads for Service Division.
• Implemented Terminal Services and VPN for employee remote connectivity.
• Implemented Cloud-based email system.
• Virtualized physical servers using VMware P2V Converter.
• Implemented Barracuda Spam filter, Barracuda VPN and Barracuda Mail Archiver.
• Standardized company printers, ODBC connections, drive mappings, IE settings and all relative PC controls via group policy.
• Implemented Viper Endpoint Protection on all PC’s, servers, etc.
• Created secondary backup of all servers via Acronis True Image.
• Implemented disaster recovery plan, tested and 100% operational during Hurricane Sandy.

SENIOR NETWORK ADMINISTRATOR

Responsibilities:

• Team leader for Magellan’s company-wide Patch Team for Windows XP.
• Timely troubleshooting of hardware and software issues on servers and client machines.
• Created/Removed/Modified users and distribution lists in MS Exchange (Global/Internal) and Active Directory.
• Development of training materials and training manual for users at two sites.
• Performed all pc setups, configuration and installation of hardware, cabling, software and user interfaces. Maintain technical documentation of equipment configurations.
• Assisted in deploying hardware and software upgrades.
• Performed and documented according to corporate policy daily, weekly, monthly backups (ARCserve backup software).
• Responsible for general maintenance of company phone system, including phone setups, phone training, voicemail setups, video and phone conferencing, etc.

SOFTWARE HELP DESK SUPPORT SPECIALIST

Responsibilities:

• Company recognition award for largest number of successfully closed support calls during a fiscal year period.
• Provided daily software support and troubleshooting of network connectivity issues for 2,500+ clients.
• Conducted on-site software implementation/training at new client sites in PA and NJ.