SUMMARY:

A Confidential citizen who is looking for a career - oriented position in an organization who provides opportunities for advancement while allowing the utilization of my experience, training and professional skills.

PROFESSIONAL EXPERIENCE:

Network Engineer Confidential Specialist

Confidential, Greenbelt, MD

Responsibilities:

• Configured and installed windows media server Confidential system
• Installed and configured Mediant 1000 gateway for Confidential system
• Installed and configured MP114 Fax Gateway for Confidential system
• Administered Confidential system using Interaction Intelligence system
• Installed Windows Servers, Gateways, MP Fax gateways, Confidential phones and Switches in different offsite locations
• Prepared an installation and configuration Guideline on how to configure Window media servers, Mediant Gateways and Fax Gateways for the Confidential system
• Assisted users in configuring, setting and accessing the Confidential system
• Participated in Troubleshooting day to day operation of the system

Realtor

Confidential, Great Falls, VA

Responsibilities:

• Market homes in the local community by utilizing a proven successful marketing plan.
• Provide virtual tours on web site of homes listed providing them with additional exposure.
• Create sales brochures for each listing to profitably market the home.
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Negotiate the best possible contract for clients.
• Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing.
• Guided homebuyers and sellers through the sale and purchase of properties.
• Generated lists of properties that were compatible with buyers' needs and financial resources.
• Presented purchase offers to sellers for consideration.
• Negotiated contracts on behalf of clients.
• Coordinated property closings, overseeing signing of documents and disbursement of funds

Systems Engineer

Confidential, Arlington, VA

Responsibilities:

• Administering 2000 Servers, 2003 Servers and Window XP Workstations
• Implement backup for 2000 and 2003 servers using Backup Exec, Legato and Arcserve6.
• Configure laptops to allow wireless connection.
• Configure email on mobile phones.
• Assisted in the implementation and planning of migration of 3000 users from NT 4.0 server to 2000 server
• Provide capacity planning, system administration and standardization.
• Prepared migration strategy from Windows 4.0 to Windows 2000
• Develop and maintain documentation, Policies and procedures
• Use SMS to monitor and maintain Windows XP workstations.
• Provided management of various projects within the end user support team.

Application Support Engineer

Confidential, Reston, VA

Responsibilities:

• Provide 24x7 technical and customer support for Annuncio Live, a B2B E-Commerce application, in an integrated hosting environment utilizing Windows NT 4.0, Windows 2000 and UNIX operating systems.
• Provide Tier 2 client support by utilizing Remedy and Heat tracking systems; Terminal Server; Watchdog and Site Scope system monitoring software.
• Proactively support the development, implementation and maintenance of hosted Annuncio components (web servers, mail servers, campaign servers, database servers) Upgrade client servers with new versions of software and perform testing of patches in QA lab.
• Develop and maintain documentation, procedures and reporting tools.
• Configuring and supporting component servers for E-Commerce business

Systems Engineer

Confidential, Falls Church, VA

Responsibilities:

• Support the third level South Coast Call Center for Confidential Communications.
• Administering of all NT Servers and Workstations.
• Managing of user accounts and groups for different groups with different access rights.
• Creating printers, home directories and shared directories.
• Worked on Y2K compliance hardware and software issues.
• Resolved application and user problems for 1,500 users on NT 4.0 LAN.
• Download patches/fixes from vendor sites to resolve software and hardware problem.
• Created Ghost images for multiple users for PC upgrades.
• Provided connectivity to remote sites through third party Packages

Network Engineer

Confidential, McLean, Virginia

Responsibilities:

• Servicing and maintaining system support (user file system, desktop, security, and application backups).
• Installing, configuring and daily maintenance of Novell servers.
• Participating on projects on network migration and integration.
• Installing, configuring and troubleshooting workstations running on Windows 95, Windows NT
• Installing, supporting and troubleshooting Ms-office application Providing second level support for users running Windows 95, Windows NT 4.0

MANAGER

Confidential, Arlington, Virginia

Responsibilities:

• Maintained and administered a Novell 3.12 network with three servers and 100 workstations running Windows 95 client for NetWare Networks.
• Setup and maintained a Novell NetWare 4.1 training lab with 25 workstations
• Setup and Maintained a Windows NT 4.0 training lab with 25 workstations dual-booting with Windows 95 and Windows NT 4.0 Workstations for computer labs.
• Implemented security in the network by creating and deploying system and group policies for all users.
• Maintained routine hardware troubleshooting and installed hardware peripherals