SKILLS:

• Active Directory
• Desktop Support
• Cisco, Adtran, & Juniper IOS
• Cisco Route Switch
• Network Troubleshooting
• Cisco Network Access Control
• TACACS/RADIUS
• SNMPV3
• Cisco Nexus & ASR IOS
• Cisco 2800 & 3800 Series Routers
• Microsoft Office Suite
• Confidential
• Strong communication skills
• Project leadership
• LAN and WAN expertise
• Analytical thinker
• Remote access support
• Wireless Access Point
• Cisco Meraki MX
• Cisco Meraki MS Switches

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Dublin, Ohio

Responsibilities:

• Configured and designed WAN/LAN networks with Core, Distribution, and Access layer routers & switches such as Cisco ASR 1001, Cisco Nexus 9K switches, Cisco Meraki MX Security appliances, and Switches.
• Performed network engineering, design, planning (LAN/WAN) & implementation.
• Studied single point failures & designed WAN structure in such a way that there are no failures in network in case of any device or link failure.
• Configured VLANs on a switch for inter - VLAN communication.
• Performed switching technology administration including VLANs, inter-VLAN routing, Trucking, STP, RSTP, port aggregation & link negotiation.
• Involved in troubleshooting of Confidential and other IP conflict problems.
• Working on Cisco Meraki MS225's & Cisco 3500 series switches for LAN requirements that includes managing VLANs, Port Security and troubleshooting LAN issues.
• Configuring, maintaining and troubleshooting of Checkpoint Firewalls.
• Experience with Configuring Checkpoint Firewall and accept/reject rules for network traffic.
• Making configuration change recommendation for routers, switches, and firewalls
• Involved in designing L2VPN services and VPN- Confidential authentication & encryption system.
• Worked on installation, maintenance and troubleshooting of LAN/WAN (NAT, Confidential, TCP/IP)
• Experience in HSRP standby troubleshooting & Experience in configuring & upgrading of Cisco IOS.
• Implementing & Troubleshooting of T1, Broadband, Confidential, CSU/DSU and data circuits.
• Configuration of Access List ACL (Std, Ext, Named) to allow users all over the company to access different applications and blocking others.
• Dealt with NAT configuration and its troubleshooting issues and DNS/ Confidential issues within the LAN network.
• Responsible for technical documentation and Visio Drawings for the implemented projects.
• Involved in attending meetings and technical discussions related to current project.
• Provide Tier 3 network support and troubleshooting with limited supervision.

Network Administrator

Confidential, New Albany, Ohio

Responsibilities:

• Provided tier III network support for Confidential point of sale refresh project.
• Configured Cisco Meraki MS220 Switches
• Configure Cisco Meraki AP's and troubleshot any issues, such as RF signaling and cloud connectivity.
• Configured Confidential SonicWall security appliances, and created new Confidential VPN tunnels for connectivity back to the corporate office.
• Built, configured, and maintained temporary mobile networks

Network Engineer

Confidential, Dublin, Ohio

Responsibilities:

• Worked with a small team to provide excellent service as a Network Engineer to deploy an all in one service to business customers including voice and data implementation.
• Troubleshooting/configuring Cisco, Juniper, Alcatel, and Adtran routers.
• Troubleshooting/configuring Confidential and data networks for wholesale business customers. (Broadsoft Platform)
• Troubleshooting/configuring equipment connecting to and at the client site, including switches and IP based phones as well as services.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Diagnosed system hardware and software problems using advanced root-cause analysis.
• Designed and implemented networks in collaboration with project engineers.

Technical Project Manager

Confidential, Dublin, OH

Responsibilities:

• Manage projects such as Confidential, Integrated Access, and SIP Confidential installs ensuring each project is accomplished to the complete satisfaction of the customer, while adhering to time schedules and assuring accuracy and quality.
• Utilized structured problem-solving skills, taking large complex problems breaking them into components while making actionable recommendations to fit the customer's needs.
• Worked with cross functional teams inside and outside of the Sales organization ensuring that each component required to support a strategy or initiative was addressed, allowing the company to meet and exceed the customer's expectations.
• Collaborated, influenced and facilitated a number of projects in a fast-paced environment, displaying leadership inside, as well as outside of the organization and across roles and functions.
• Communicated complex issues and solutions in a clear, concise and convincing manner to all levels of management, sales leadership and IT.
• Participated in the development, and deployment of new software, with an emphasis on increasing productivity while eliminating costly errors.
• Directed all phases of Data & Confidential Implementation projects from beginning to end.

Network Engineer

Confidential, Dublin, Ohio

Responsibilities:

• Provisioning and implementing all types of IP routing solutions: Static, BGP (Single and Multi-home), MPLS, OSPF, EIGRP, IPVPN ( Confidential ), DMVPN, and Switching.
• Configure services such as VLANS (ISL, 802.1q), QoS, Confidential, and NAT, etc.
• Provisioning, testing, and implementing customer's circuits: DS0, DS1, NxDS1, DS3, and Confidential .
• Supporting the provisioning/implementation phone queue daily.
• Working directly with the LEC, account team, and the customer to troubleshoot, install, and upgrade circuits.
• Verifying and accepting from the customer when IP connectivity and all services completed.
• Configuring, and troubleshooting with Cisco, Juniper, Alcatel, Adtran routers, and Switches in Confidential networks and customer's Confidential including Adtran routers for Confidential .

Desktop Support Analyst

Confidential, Groveport, OH

Responsibilities:

• Maintain Confidential (including hardware and software), printers, faxes, projectors and scanners, including RF Scanner devices.
• Participate in special projects, such as office computer equipment moves, repair/maintenance or printers/Faxes and Confidential, installation and configuration of desktops and laptops.
• Troubleshooting network connectivity and report problem to network engineers.
• Act as an interface to engineers to move critical and/or difficult issues.
• Assist with purchase orders for hardware and software procurement & other administrative duties.
• Document best practices and processes.
• WMS setup and support.
• Managed all of mobility support (cell phones and tablets) for all associates
• Active Directory password resets, disable/re-enable accounts
• • Windows XP to Windows 7 upgrades • Office 2003/2007 to Office 2010 upgrades

Product Support Engineer

Confidential, Hillard, OH

Responsibilities:

• Provided Tier 3 software support for a cloud based content management software application designed specifically for large pharmaceutical and biotech companies.
• Responsible for issue identification, troubleshooting and resolution of issues reported by Confidential customers.
• Worked closely with internal teams (Product Management, Engineering, Sales, Services) as well as our customers to ensure success.
• Worked closely with the Product Management and Development teams to provide customer feedback and assist in the product direction.
• Troubleshoot internal and customer issues with the software.
• Developed product expertise across all areas of the software.
• Provided high-quality assistance to various internal teams as well as Customers as needed.
• Developed and foster strategic relationships with Customers.
• Created business use cases to submit to our Quality Assurance Team.
• Participated in the Quality Assurance process during each new software release, to ensure that issues reported have been resolved, as well ensured that new features worked as designed.

Technology Solutions Specialist

Confidential, Columbus, OH

Responsibilities:

• Assist stores, home office and field users in a fast paced call center environment.
• Assist stores in migrating to new software platform.
• Perform Active Directory account resets.
• Troubleshoot store hardware and dispatch technicians and/or hardware as necessary.
• Escalate in depth issues to appropriate support departments.
• Log tickets into Remedy ticketing system.
• Monitors incident tickets to ensure SLA's are being met and escalates to management as required.
• Assisted in training of new associates.
• Use Remote Access Tools to troubleshoot and rebuild registers and controllers.
• Technical Writing For TSC Manual, procedures and troubleshooting.
• Confirm new back office controllers are functional upon arrival from supplier.
• Removes un-needed hardware from controllers, installs and tests new hard drives before shipping to new stores.
• Technical contact to ensure new and relocated stores are opened with minimal impact to field and business.
• Point of contact for district and store managers regarding store technology installation and software issues.
• Reduce new store and relocation issues by timely escalation of potential risk factors to home office and field leadership.