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Sr Director - Release & Change Management, Builds Engineering & Audit/compliance Resume

SUMMARY:

  • Strong Executive Technology Leadership & experience in startups & Fortune 100 companies.
  • Turn - around experience, P&L responsibilities, track record of establishing, growing teams.
  • Expertise with geographically dispersed teams covering different core competencies Cross product technology experience in Product Development, Engineering, Quality, Support.

TECHNICAL SKILLS:

Technology: - AWS/SalesForce.COM SharePoint Encompass .NET Telecom Networking Cloud/SaaS/PaaS Analytics/BI/Big Data IoT Data Pipelining (Design, Architecture, Implementation and Orchestration) Wireless Encryption/Security Web Apps/UX IPTV/CATV Video DVB and SATV LTE & 3G/4G, WiMAX IPS/IDS JIRA Confluence

Engineering: Requirements Analysis Design & Architecture Deployment Scenarios Customer Scenarios

Analytics: - Content analysis, Consumer Preferences, Usage patterns, Privacy, Pattern analysis, User Profiles, Privacy enforcement, Content personalization etc.

Devices and Systems: -- Mobile Tablet PCs Consumer Devices Embedded Systems Telecom & Networking

Operations Management: -- P & L Budget & ROI Multi-site teams NPI introduction

Quality Management: - TQM (Total Quality Mgmt.) CA (Customer Audit) QM (Quality Metrics)

Project Management Methodologies: -- CMMI-3 and 5 Agile & Waterfall RUP ISO 9000, TL-9000 JIRA/RALLY

PROFESSIONAL EXPERIENCE:

Confidential

Sr Director - Release & Change Management, Builds Engineering & Audit/Compliance

Responsibilities:

  • Leading the current .NET Encompass Release Management Team, and the Next-Generation AWS/Linux/NoSQL Release Management Team.
  • Implementation of Compliance processes and Systems for SOX, SOC-1,2 and Security.
  • Vendor Management Committee member for the evaluation, selection and on-boarding/off-boarding of vendors.
  • Tools Selections Lead for the IT and Engineering Tools (GitHub, Jenkins, Chef/Puppet, AWS, JIRA/Confluence, Spark/HipChat etc.)
  • Manage the SharePoint, Encompass and Windows TFS Systems and the Security and Compliance separation of duties and roles and responsibilities.
  • Successfully leading the implementation of the next-generation paradigm of Continuous Integration and Continuous Deployment.
  • Led a team of over 5 engineers, managers and architects in the development of a CI-CD Pipeline.
  • Brought order into a chaotic Release and Software Development process, by integrating the Agile model with Sprints and Scrums, and assessing backlogs, team velocities, user story completion etc.
  • Established a successful process for hand-over of code and functionality in 2-week sprint cycles from Development to QA, and from QA to Service Operations for deployment.
  • Collaborated with the 3rd-party integrators such as Veracode for Security Scans, DocuSign for EDocs, Grant Thornton/Ernst Young for Audit and Compliance, Confidential for Mortgage Compliance etc.
  • Instituted a disciplined cadence for software development, integration, testing and deployment and release using micro-services architecture.

Confidential

Senior Director - Solutions Engineering

Responsibilities:

  • Successfully led the releases for CloudTV H5 Web Service Platform Solution, integrated with the CPE devices and CableTV infrastructure for TV Networks.
  • Led a team of over 10 engineers, managers and architects in the testing, integration and deployment of the entire end-to-end solution.
  • Established a successful process for hand-over of code and functionality in 2-week sprint cycles from Development to QA, and from QA to Technical Services.
  • Collaborated with 3rd-party integrators, Zodiac Interactive, Arris/Passport/Rovi, Cisco/PowerTV and Amex/Brightline, SeaChange/Traxis etc. to integrate the Client software with Applications Suite and VOD Back-End Services.
  • Collaborated with Confidential, Confidential and Confidential to integrate their Applications Suite, DRM Encryption, Transcoding mechanisms, and Certification process into the Active Video Labs.

Confidential

Senior Director Operations Engineering

Responsibilities:

  • Led the Engineering Release and Quality Validation Teams in 4 groups to team strength of 30 geographically dispersed in Santa Clara CA, Hillsboro OR, Phoenix AZ, Shanghai China, Seattle WA and Ukraine.
  • Hands-on leadership of the testing process, guided the evaluation and selection of the test tools, automation environment and provided technical expertise via brown bag presentations to the project teams.
  • Provided technical expertise in System Integration, Web Services (Amazon Web Services), CDN Storage (NetApp), UX Platforms (HTML-5), and Embedded Devices (Encoders/Decoders) along with Network Infrastructure (Head-End operations), and Data center etc.
  • Led the Engineering Release and Quality Validation Teams in 3 groups to team strength of 20.
  • Geographically dispersed teams in San Jose (Solutions Engineering), Hilversum (Netherlands - Platform Development & QA), Los Angeles (Applications Suite), India (3rd-party Client Development & QA) and Ukraine (Interactive TV Program Development & Test).
  • Provided technical expertise in Solutions Integration, UX Platforms (HTML-5), and Embedded Client (Cisco, Motorola, PACE etc.) along with Network Infrastructure (Head-End operations) etc.
  • Hands-on leadership of the testing efforts, and identification of quality issues, metrics and release criteria.
  • Led the effort to quantify Performance bottlenecks, Load-Balance Average, Scalability and Reliability of the Cloud SaaS platform and Content Storage CDN platforms, to support large number of concurrent sessions.
  • Identified CPU utilization, memory consumption/leaks, breaking points etc. in the solution.
  • Successfully led the releases for CloudTV H5 Web Service Platform Solution, integrated with the VOD Storage, Content Distribution network, CPE devices and CableTV infrastructure for TV Networks.
  • Led a team of over test 30 engineers, managers and architects in the testing, integration and deployment of the entire end-to-end solution. Hands-on testing as well as management and technology deployment.
  • Established a successful process for hand-over of code and functionality in 2-week sprint cycles from Development to QA, and from QA to Technical Services.
  • Integrated 3rd-party software such as Zodiac Interactive, Analytics Software (Omniture), Arris/Passport/Rovi, Cisco/PowerTV and Amex/Brightline (Financial Apps), SeaChange/Traxis etc. to integrate the Client software with Applications Suite and VOD Back-End Services.
  • Integrated with Confidential, Confidential, Confidential, Confidential, Confidential, Confidential etc. to integrate their Applications Suite, DRM Encryption, Transcoding mechanisms, Content Analysis, and Certification process into the Active Video Labs.
  • Implemented BI for User TV experiences, VOD preferences, Genre preferences, User Profiles, Automated Machine learning of user interaction etc.
  • The solution offers linear broadcast of TV channels, and provides the ability to curate own channels ( Confidential, Confidential, Confidential etc.) in addition to providing a rich User Experience, and Content Analytics behind it.
  • Designed the End-to-End Test solution, worked with Architecture to validate the design and customer scenario, devised algorithms for analytics of User preferences, User Interaction with content, User Experience tracking, performance of the infrastructure, Identification of bottlenecks in the infrastructure etc.
  • Identified the Performance characteristics for the OnCue Cloud platform, to support large number of sessions of video streams, buffering requirements, and Network Storage and Data Center requirements.
  • Tested for bottlenecks, congestion of the Cloud and for fault-tolerance, redundancy and fail-over.
  • Measured the performance of the Cloud-based platform, to handle multiple encryption/decryption requests, content ingestion requirements, increased mirroring of content, fail-over of video-streaming platforms, redundancy for data center servers and devices etc.
  • Performance testing of secure transactions, billing reconciliations, royalty payments, and subscriptions, and RMAs, VOD offerings etc. Identification of the tipping point for the systems to buckle, and for the back-end services to get overloaded identified and actions put in to mitigate and avoid them.
  • Web-Service Performance testing using Cloud performance test tools (SOASTA) etc., to measure peak streaming load, transactions load, network congestion load etc.
  • Successfully released ver. 1.0 of the IPTV Set-Top-Box product, coupled with the Cloud-based Streaming solution from Amazon Web Services.
  • Led a team of over test 30 engineers, managers and architects in the design and development, leading the testing, release and support activity.
  • Led the development and testing of the apps, services and integration services of the set-top-box, the encoders supporting MPEG-4, security protocols, and web services for content redirection and storage.
  • Integration and testing of 3rd-party applications SAP, SalesForce.com and Confidential to implement the Business Systems components in the product and solution.

Confidential

Sr. Director - Quality, Customer Solutions & Engineering Operations

Responsibilities:

  • Designed, implemented and deployed customized solutions for Digital TV network operators and enterprises.
  • Developed middleware for Set Top Box (STBs), Digital TV, Applications and CAS Systems for Head-End and customer sites.
  • Initiated and led Alpha, Beta and 3rd-party vendor interactions resolving issues of scalability, load, performance, and high-availability.
  • Designed and implemented the tests for notification and querying interface to track user use of the product and subscription length and engagement with the Deployment teams to provide targeted content and increase/upsell feature sets and reduce subscriber churns.
  • Performance Testing for the integrated solution to measure, Video quality when streaming different bandwidth streams (HD vs SD, Multiple streams vs Single streams, ADSL vs Cable/DVB etc.)
  • Identifying performance bottlenecks in the head-end, the infrastructure components, and the Web Service transmitting content, and making requests for content.
  • Characterization of the Network performance under load, packet normal latency, round-trip latency, QAM scalability, Caching speed, Buffering etc.
  • Led the implementation of CMMI-3 and Central Quality initiative for the entire Solutions Engineering organization.
  • Led the efforts for successful testing and integration of middleware, with CAS systems and Applications with User Experience for Asia-Pac, EMEA, Oceania and Americas.
  • Designed, tested, implemented and deployed customized solutions for Digital TV network operators and enterprises.
  • Initiated and led Alpha, Beta and 3rd-party vendor interactions resolving issues of scalability, load, performance, and high availability.

Confidential

Systems Vice President - Engineering, Quality and Operations

Responsibilities:

  • Leadership -- Stealth mode startup in the Consumer Mobile Internet and Mobile Delivery Apps space.
  • Built, developed and managed the technical teams working on the prototype & solution.
  • Technology -- Developed mobile palmtops, tablets and mobile handset communicators.
  • Led the design of the product, the algorithms to implement features and applications.
  • Developed technology base for integrating apps and content delivery, analysis and enhancing user experience.
  • Directed the development of the WiMAX Video/Audio transmission prototype using the Intel Rosedale chip.
  • Marketing -- Developed relationships with OEM and ODM manufacturers to establish product profiles, hardware configurations price competitiveness, and market entry points.
  • Guided architecture and design team evaluating product options, features sets and applications.
  • Worked with the marketing team to develop roadmaps, milestones, and go-to-market strategies.

Confidential

Sr. Director Engineering & Operations

Responsibilities:

  • Built and managed all functions of the Engineering Product Teams for over 100+ engineers, architects and managers in 7 different countries, 8 different time zones.
  • Developed test plans, test cases, new design and product architecture, in preparation for an introduction to new markets, both service provider as well as retail and MSOs
  • Implemented the testing of protocols, device drivers, middleware, compliance, applications, and server-side deliverables for a Digital Cable TV Set Top Box, with Head-end support and Applications
  • Led the certification of the first WiMAX Base Stations and CPEs in the 802.16 protocols certification efforts.
  • Designed and implemented security requirements for the STB, Cable Labs, MSO and Carrier specs.
  • Built DSLAMs, Cable Head-Ends and IPTV Head-end labs Lab to simulate customer environments, bridge taps, line loops.
  • Established and implemented performance testing guidelines, methods for testing performance, scalability/reliability of products.
  • Led the migration of the legacy TDMA devices to next-generation OFDM technologies.

Confidential

Manager Software Development

Responsibilities:

  • Led the team that released the next-generation OS of Cisco Routers (ENA).
  • Performed testing, test management and test integration/tools development in the IOS Technologies division, Service Provider Line of Business and the next-generation OS platform.
  • Performed feature, functional, stress, performance and load testing, in addition to alpha, beta and providing support for customer evaluation testing.
  • Migrated Service Providers, Carriers and MSOs from legacy platforms to the next-generation platforms, without impacting services.
  • Tested the new platforms being introduced in the Service Providers BUs, ITD and the next generation Carrier Routing system CRS1.
  • Tested the next-generation IOS platform IOS-XR released on the carrier platforms.
  • Led the team in the market release of 3 VoIP award winning products AP-VS3, AP-VS4 and AP-VS5.

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