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Systems/network Support Resume

SUMMARY:

Systems/Network Engineer | 10+ Yrs Experience in System Design, Network Planning/Implementaion and IT Project Management

TECHNICAL SKILLS:

Platforms: Windows 95/98/NT/ 2000/2003/2008/2012/ XP/Vista/7/8, Unix/Linux

Networks: Windows 95/98/NT/ 2000/2003/2008/2012/ XP/Vista/7/8, Unix/Linux

Servers: Windows NT/ 2000/2003/2008/2012/ Exchange/ISA/MS SQL/SharePoint/Linux Active Directory (AD): OU, Sites, DNS, DHCP, Forest, Domain, Policy, Security

Virtualization: VMware, Cloud Computing, Amazon Virtual Server, Citrix XenApp

Protocols: TCP/IP, IPX/SPX, SMTP, PPP, DHCP, OSPF, RIP, IGRP, EIGRP

Databases: MS SQL, MySQL, MS Access, Oracle, PL/SQL

Scripting language: HTML, CSS, VBScript, JavaScript, ASP, PHP, C, C++

Tools: Visio, UML, MS Visual Studio, Visual Source Safe, Dreamweaver, .NET, MVC

PROFESSIONAL EXPERIENCE:

Systems/Network Support

Confidential

  • Provide support and troubleshoot technical issues related to Macs, Linux, Windows, Android, and IOS
  • Operating system provide resolution over telephone and emails.
  • Troubleshooting and providing support for basic network issues like connectivity problems, IP configuration, Security issues, bandwidth, DNS, DHCP, Antivirus, user profile, print, sessions, etc
  • Troubleshoot network connectivity and similar issue by remotely logging or using command like ping, nslookup, ipconfig, msconfig, etc
  • Provide accurate and timely resolution of client issue using 8x8 Help Desk Ticketing System

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