Systems/network Support Resume
SUMMARY:
Systems/Network Engineer | 10+ Yrs Experience in System Design, Network Planning/Implementaion and IT Project Management
TECHNICAL SKILLS:
Platforms: Windows 95/98/NT/ 2000/2003/2008/2012/ XP/Vista/7/8, Unix/Linux
Networks: Windows 95/98/NT/ 2000/2003/2008/2012/ XP/Vista/7/8, Unix/Linux
Servers: Windows NT/ 2000/2003/2008/2012/ Exchange/ISA/MS SQL/SharePoint/Linux Active Directory (AD): OU, Sites, DNS, DHCP, Forest, Domain, Policy, Security
Virtualization: VMware, Cloud Computing, Amazon Virtual Server, Citrix XenApp
Protocols: TCP/IP, IPX/SPX, SMTP, PPP, DHCP, OSPF, RIP, IGRP, EIGRP
Databases: MS SQL, MySQL, MS Access, Oracle, PL/SQL
Scripting language: HTML, CSS, VBScript, JavaScript, ASP, PHP, C, C++
Tools: Visio, UML, MS Visual Studio, Visual Source Safe, Dreamweaver, .NET, MVC
PROFESSIONAL EXPERIENCE:
Systems/Network Support
Confidential
- Provide support and troubleshoot technical issues related to Macs, Linux, Windows, Android, and IOS
- Operating system provide resolution over telephone and emails.
- Troubleshooting and providing support for basic network issues like connectivity problems, IP configuration, Security issues, bandwidth, DNS, DHCP, Antivirus, user profile, print, sessions, etc
- Troubleshoot network connectivity and similar issue by remotely logging or using command like ping, nslookup, ipconfig, msconfig, etc
- Provide accurate and timely resolution of client issue using 8x8 Help Desk Ticketing System
