TECHNICAL SKILLS:

Operating Systems: Windows Client (2000, XP, Vista, Win 7), Windows Server (2003, 2008), Cisco IOS

Hardware: Cisco Routers 2811, 3640, 3845, 7200 and 7600 series routers; Cisco ASR 9000 IOS - XR Routers, Cisco Catalysts 3550, 3560, 3750, 4948, 6509E; Firewalls ASA 5505, 5510; Modems, Printers, Copper & Fiber Cabling; IP phones 7912, 7940, 7960, 7961

Software/Network Management Tools: Remedy, Visio, MS Project, MS Office suite, ACL, Cisco Works, Wireshark, Cisco ACS 4.2 (TACACS+), Tftpd32, Netcool, Remedy, CiscoWorks, Cisco Prime.

Networks/Protocols: TCP/IP, UDP, RIPv2, EIGRP, OSPF, BGP, PIM Dense/Sparse, 802.1D/S/W Spanning Tree, 802.1Q, ISL, VTP, 802.11, WLAN and 802.11 a/b/g/i/n/ac, Telnet, SSH, TFTP, DHCP, DNS, ICMP, SMTP, VoIP, NAT, IPv4, IPv6, VPN, DMVPN, IPSec, HSRP, QoS, PAgP, LACP, IP Summarization & VLSM, SIP, G.711, G.729, NTP, Fast Ethernet, Gigabit, 10G, Frame Relay, T1, PPP, MPLS.

Languages: Fluent in French and English

Attitudes: Able to work well as both an individual contributor and as part of an integrated team. Able to quickly understand complex technical problems and devise effective technical solutions.

PROFESSIONAL EXPERIENCE:

NETWORK ENGINEER

Confidential, Bethesda, Maryland

Responsibilities:

• Troubleshoot problems related to router & switches access, packet filtering using TACACS+ Server & ACLs.
• Deploy multilink PPP over two T1s for simple, reliable service for remote branch office.
• Install, configure, troubleshoot, and upgrade Cisco routers, Cisco Catalyst Switches, network printers, and Workstations.
• Maintain documents of work perform during the day.
• Maintained, upgraded, configured, and installed Cisco routers, Cisco Catalyst Switches
• Network migration from OSPF to EIGRP.
• Perform, troubleshoot with Cisco based wireless site survey and implementation.
• Identify and troubleshoot hardware and software technical problem related to LANs/WANs.
• Perform Troubleshooting end-to-end between two sites
• Prepared technical documentation of configurations, processes, procedures, systems and locations
• Researched and implemented upgrade process of cisco devices (Routers and Switches)
• Researched, designed, tested and implemented Cisco's VPN solution for remote clients
• Responsible for designing and implementation for customer network infrastructure.
• Monitor and check network devices, links and status in real time using netcool, orion, MRTG.
• Strong product knowledge as it applies to Cisco iOS, Cisco iOS-XR, Nexus (NX-OS), ASR series routers, CRS.
• Work with the latest and greatest equipment including Nexus 9ks, 7ks, 5ks, ASR 9k's and IPv6.

NETWORK ANALYST

Confidential, Rockville, Maryland

Responsibilities:

• Assist in redesigning the campus LAN, routing protocol, IP telephony, enterprise edge, IP addressing scheme for client.
• Lead the installation and configuration of corporate wide rollout of the Cisco Catalyst 3550, 3560, 3750, switches including VLAN configuration, VTP, 802.1Qtrucking, Spanning-Tree protocol, EtherChannel,& FHRPs such as HSRP & GLBP.
• Provide technical expertise in troubleshooting of IP routing protocols including OSPF, EIGRP, BGP, & route redistribution.
• Install, configure, maintain,& manage network security processes of ASA 5505 Firewalls from the CLI
• Monitor device activities &LAN/WAN (Frame Relay &MPLS) utilizing Cisco Works, SNMP; coordinate new circuit installations.
• Diagnose & resolve complex layer 1, 2 & 3 connectivity using Wireshark analyzer & recommend solution for better performance.
• Document troubleshooting progress, configuration changes, problem resolution, and the physical & logical topology to support future troubleshooting tasks. Develop standard operating procedure (SOP) documentation.
• Upgrade Cisco Routers and Switches IOS using TFTP. installation and testing Access Point and Can perform wireless site survey & RF signal propagation testing.
• Configured and supported multiple remote site installations.
• Migrated network from full mesh frame relay to Point-Point T1 on larger sites, and implemented IPsec VPN on smaller sites.
• Analyzed expanding network, ran fiber, and implemented wireless communication.
• Ensure thorough network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams.

HELP DESK AGENT

Confidential, Douala, Cameroon

Responsibilities:

• Identify, isolate and repair computer equipment showing wear and tear as well as during preventive maintenance.
• Install, configure, troubleshoot, network printers, and workstations.
• Administer and maintain Windows 2008 Active Directory Forest (files services, directory structures, group policies, and security).
• Provide technical support for end-users and ensure proper maintenance or workstations, scanners, printer and peripherals.
• Deploy new workstation and printers.
• Installing operating systems, applications and drivers.
• Configuring network properties and hardware.
• Performing regular backups and creating images of workstations prior upgrades.