Operations Center Analyst Resume Washington, DC - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Operations Center Analyst

Responsibilities:

Perform analysis and diagnosis of client issues
Demonstrate a foundational understanding of the client environment and overall project scope
Identify and solve problems using analysis, experience, and judgment
Independently perform tasks with some guidance to execute a portion of the project scope
Help coordinate and report on cyber incidents impacting the client
Provide analysis and trending of security log data from a large number of heterogeneous security devices.
Provide Incident Response (IR) support when analysis confirms actionable incident.
Provide threat and vulnerability analysis as well as security advisory services

Chief Technology Officer

Confidential, Washington, DC

Responsibilities:

Responsible for providing end user support and software, hardware, and network assistance
Relies on experience and judgment as well as pre - established procedure and instructions to identify, research and resolve technical problems presented through Help Desk tickets
Documents, tracks and monitors the problem to ensure a timely resolution
Verify with the customer that the issue has been resolved and update the ticketing system
Communicate plan, progress, and issues in a timely manner
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner