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Windows System Administrator Resume

Bellevue, WA

PROFESSIONAL SUMMARY:

  • Over all 5yrs of experience in the Information Technology Industry as a Support Engineer/System Engineer working on various Microsoft Products such as Windows 2008 and 2012R2, Server administration.
  • Installation, Configuration and Administration of Windows 2008 and 2012R2 Servers, and decommission infrastructure systems, including upgrades, patches and migrations.
  • Involved in Windows upgrades for Servers from Windows 2008 R2 to Windows Server 2012 and closely worked with Developers to perform deployments and help in troubleshooting the issues.
  • Working knowledge of Microsoft products, including Windows Server 2008 - 2012 R2, WSUS, Active Directory, DNS, WINS, DHCP, PowerShell.
  • Involved in running deployments using various techniques such as using batch files, PowerShell scripts, WSUS, WDS and few internal tools.
  • Experience in AD Administration, Ability to fetch the domain data and group policy settings for the servers in Active Directory (2003, 2008) using Active Directory Users and Computers, Active Directory Sites and Services and LDAP.
  • Involved in Monthly Security Patching, Applying Patches Including Manual patching and thru Automation for different FE and BE roles using WSUS Service to manage the distribution of updates and hotfixes.
  • Involved in running deployment tasks such as Building/Imaging the physical Host machines/VM’s using WDS Server and PowerShell scripts and Pro-actively worked on Defragmentation of BE servers to compact the hard drives.
  • Involved in creating Virtual Machines using Hyper-V Software and Virtualization concepts.
  • Worked in MS Azure Environment, Managed Compliance and Security across Windows Azure services by performing internal audits in compliance with Fed Ramp, SOC, ISO compliance.
  • Performed Fedramp, ISO/SOC Vulnerability Scanning with Nessus Vulnerability Scanner Tool.
  • Good experience in monitoring health status of multiple servers and familiar with using SCOM for high availability.
  • Worked on Incident management and Problem management for hardware Issues, Network connectivity issues etc. using ticketing system (which are part of ITIL, information technology infrastructure library).
  • Manage, triage and resolve tickets using ticketing tools i.e. ICM and TFS raised off of alerts received from our hosting environment.
  • Automation of Windows Admin tasks such as Disk space, registry editor changes, defragmentation and Disk partitioning using Power Shell and scheduling them using Task Scheduler.
  • Good Working Knowledge of Configuring the DHCP Client Server, creating Scopes, Leasing the IP Address, Verifying the DHCP Client and DNS Protocols.
  • Experience working on Hardware incidents and troubleshooting Network issues through various commands like TRACERT, ROUTE, PORTQUERY and using NETMON to capture network traffic and analyze.
  • Ability to understand the Network protocols such as HTTP, HTTPS, TCP\IP and each layer in OSI Networking model.
  • Worked on password expiry checks for the different MSODS (Microsoft online directory services) domain accounts.
  • Experience in running the deployments and operations tasks for SQL Server 2012 and 2008.
  • Troubleshooting SQL issues through collecting SQL error logs, Event logs and using various tools like Activity monitor, SQL diag and various commands like Sp who2, SP lock, DBCC INPUTBUFFER.
  • Weekly On call rotation to take the ownership of operations issue and involved in fixing, escalating and following up on the pending issues.
  • Participating in SCRUM meetings to review the pending issues and feature deployments planning and provided extensive contribution taking decisions.
  • Good experience in debugging IIS and ASP.NET issues using debugging tools such as DEBUG DIAG, WIN DBG and Proc dump. Performed debugging on CPU, memory and Network issues like memory leakage, high processor using applications and port problems

TECHNICAL SKILLS:

Microsoft Technologies: Hyper-V, Virtualization, TCP/IP, DNS, DHCP,WSUS,WDS,Active Directory, PowerShell, SCOM, ITIL, AzureDatabase and Reporting Tools: Nessus Vulnerability tool, Microsoft SQL SERVER 2012/2008/2005, SSRS

Relational Databases: MS SQL SEVER 2012/2008, Microsoft Access

Operating System: Windows 2012 Server, Windows 2008 R2 Server, Windows 2010

MS Office and MS Internal Tools: Microsoft Office/Office 365, WDS, WSUS, TFS, ICM, ACIS Portal, Microsoft WORD 2013, Microsoft EXCEL 2013,MS Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Windows System Administrator

Responsibilities:

  • Involved in Monthly Security Patching, Applying Patches Including Manual patching and thru Automation for different FE and BE roles using WSUS Service to manage the distribution of updates and hotfixes.
  • Involved in running the deployments using various techniques such as using WDS server, batch files, PowerShell scripts, MSI packages and few internal tools.
  • Experience working on Hardware incidents and troubleshooting Network issues through various commands like TRACERT, ROUTE, PORTQUERY and using NETMON to capture network traffic and analyze.
  • Pro-actively responding to the Sev -2and Sev-3 Alerts from the Incident Management Team and Considering the Issues with in the said SLA, using ticketing system.
  • Participating in SCRUM meetings to review the pending issues and feature deployments planning and provided extensive contribution taking decisions.

Confidential

Windows Azure Security and Compliance Team

Responsibilities:

  • Managed Compliance and Security across Windows Azure services by performing internal audits in compliance with Fed Ramp, SOC, ISO.
  • Performed Fedramp, ISO/PCI/SOC (Payment card industry, Service organization controls) Vulnerability Scanning and Compliance auditing.
  • Managed the Federal Risk and Authorization Management Program (FedRAMP) scanning which is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This approach uses a “do once, use many times” framework that saves cost, time, and staff required to conduct redundant agency security assessments.
  • Monitoring runners on Jump Boxes for monitoring
  • Managing and troubleshooting issues on azure Infrastructure which raise during scanning.
  • Creating & Upgrading Runner Configuration files
  • Deal with/ modify the codes for existing automation written in PowerShell.
  • Track Issues, investigate failures in scanning, participating in review meeting.
  • Implementing new process and working for ensuring quality of deliverables.
  • Documenting Live site procedures and creating training guide for new members and helping them to ramp up quickly by shadowing them.

Confidential

MSODS Ops Engineer

Responsibilities:

  • Remotely Managing more than 2000 servers running with Windows Server 2008 R2 and 2012R2 Operating systems
  • Deploying Windows 2012R2 and 2008R2 operating systems over the Network.
  • Managing Hyper-V Host Servers, creating VMs, deploying 2008R2/2012R2 and troubleshooting the issues.
  • Deployed Automation and Manual patching to PROD and PPE Servers on monthly basis and upgrading services running inside windows server environment
  • Performing OS patching through MSN Patch and IPAK.
  • Administered, maintained and supported SCOM platform.
  • Understanding System Center Operations Manager 2012
  • Worked on creating SCOM Management Packs for IIS and various Windows servers and import those SCOM MPs to monitor the servers.
  • Worked on monitoring the health and performance of OLTP Production servers using SCOM 2012 monitoring tool
  • Integrating the ticketing system with SCOM so that owners gets notified using SCOM alerts.
  • Configuring the SCOM agent on all the PPE and Production servers in order them to talk to SCOM master server
  • Diagnosing hardware failure and server down issues. Coordinating with Hands on feet support people whenever physical access is required.
  • Controlling and Monitoring of HP servers through Integrated Lights-Out (ILO) homepage.
  • Worked on decommissioned project for the retired servers
  • Pro-actively worked on defragmentation task of Backend servers to compact the hard drives
  • Actively worked on NTP configuration on DNS servers
  • Good Working knowledge on tools like Thousand Eyes, Gomez, and LTM
  • Good experience on ticketing tools i.e. ICM and TFS for Hardware issues, Network connectivity Issues, Certs expiry issues etc.

Confidential, Portland, OR

System Administrator

Responsibilities:

  • Involved in Windows upgrades from Windows Server 2012, 2008 R2 and closely working with Developers to perform deployments and help in troubleshooting the issues.
  • Involved in decision makings in the SCRUM meeting regarding the deployments and upgrades.
  • IIS administration tasks such as Installing and configuring IIS 8.0/7.5/7/0 and IIS 6.0. Running pre-requisites remotely using PowerShell scripts and also using Windows server manager dashboard manually.
  • Expertise in automation of Windows Admin tasks such as Disk space, registry editor changes, defragmentation and Disk partitioning using Power Shell.
  • Automated all the daily and routine tasks using PowerShell and scheduling few monitoring alerts using Task Scheduler.
  • Working with offshore team, helped in monthly hot fixing, worked with team for ongoing deployments and maintenances.
  • Good experience in monitoring health status of multiple servers and also familiar with using SCOM for high availability.
  • Hands on experience in installing, configuring clustering environment for load balancing using NLB and F5BIGIP for high availability of response
  • Configured websites, web applications and virtual directories by assigning bindings to them such as hostname, IP address and port numbers
  • Running SQL profilers, store procedures and continuously monitoring the SQL Health.
  • Installing, configuring websites and web applications on different versions on IIS 8.0/7.5/7/0 and 6.0 and worked on different versions of .Net Framework 3.5/4.0 on several windows servers in Production, Pre-Production and UAT environments.
  • Implemented different Load Balancing Methodologies to ensure the High Availability of .Net websites and web applications in the Production environment.

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