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Senior Technical Analyst Resume

SUMMARY:

  • Areas of expertise include Network Operations Center, Transport Services, Data Center Support,
  • Excellent problem - solving and communication skills both orally and in written format
  • Installation and configuration routers, switches, servers, transports equipment
  • Troubleshooting to the component level HP, Oracle, and IBM servers
  • Experience with TCP/IP & DNS - Network connectivity troubleshooting, IP & DNS, DHCP resolution
  • Experience in a raised floor Data Center environment with knowledge of power, heating and cooling requirements
  • Experience with various server hardware technologies such as: PCI-E, PCI-X, SAS, SATA, Fibre Channel, FCOE

TECHNICAL SKILLS:

Servers: (HP) Proliant DL380, DL360, DL160 G6, Blade System c7000, BL 460c G8 Blade Server

(Oracle) Sparc M9000, X3 -2L (IBM) P5 595, x3530 M4

Networking Devices: (Cisco) Routers, Switches, (Juniper) Routers, Switches, Alcatel-Lucent Routers (HP) SwitchesRouters

Routing Protocols: OSPF, EIGRP, BGP, MPLS

Transport Circuits: OC-N, Carrier Ethernet, DS3, DS1, MPLS, DWDM, CWDM, VOIP

OpSys: Unix, Windows, Linux

NMS: HP Openview, CA Spectrum, What s Up Gold, IBM Tivoli End Point, EMC Navisphere, Solar WindsGranite

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Analyst

Responsibilities:

  • Testing and implementation of network services change orders
  • Proactive monitoring network and transport CPE equipment
  • Provide phone and chat support network communications, san, load balancers and server upgrades
  • Creating technical documentation and diagrams of network topologies
  • Provisioning transport circuit and network communications installation request
  • Project support of network and server deployments

Confidential

Technical Analyst

Responsibilities:

  • Installation and configuration of servers, switches, routers, san, and nas services
  • Fix and replace hardware components in servers and transport equipment
  • Provide phone and chat support for network communications, san and server issues
  • Maintaining inventory control of network equipment and software
  • Performing system and network monitoring of lan, wan, san and server devices
  • Testing and implementation of network services change orders

Confidential

Field Engineer

Responsibilities:

  • Installation and configuration Ethernet switches, routers and transport circuits
  • Running network cabling and connections to routers, switches, hubs, and servers
  • Testing Gig Ethernet, Sonet, MPLS, VOIP, PRI circuits
  • Maintaining inventory control of network equipment and software
  • Ordering data/voice communication circuits and network communications equipment
  • Provisioning transport circuit and network communications installation request
  • Escalating projects critical path issues to the clients' management staff
  • Fix and replace hardware components in network equipment

Confidential

Technical Analyst

Responsibilities:

  • Installation and configuration of servers, switches, routers, san, nas and carrier transport services within data centers
  • Fix and replace hardware components in servers
  • Provide phone support for network communications, san and server issues
  • Performing system and network monitoring of lan, wan, san and server devices, using IBM Tivoli End Point Manager
  • Testing Gig Ethernet, Sonet, MPLS, DS3, DS1, 56K, Frame Relay and VOIP circuits
  • Maintaining inventory control of network equipment and software
  • Troubleshooting alarms and event notifications in the data center using SNMP management systems

Confidential

Technical Analyst

Responsibilities:

  • Installation and configuration of, servers, ethernet switches, routers, san, nas and carrier transport circuits within data centers environment
  • Disposal of used wiring and server hard disk drives
  • Troubleshooting alarms and errors in the data center using SNMP management systems
  • Provide phone support for network communications, san and server issues
  • Performing network monitoring of lan and wan devices using Solar Winds
  • Testing Sonet, MPLS, DS3, DS1, 56K Frame Relay and VOIP Circuits
  • Ordering data/voice communication circuits and network communications equipment
  • Provisioning transport circuit and network communications installation request

Confidential

Network Analyst

Responsibilities:

  • Installation and configuring network management platforms CA Spectrum, HP Openview
  • Provided assistance and support to client’s technical staff assuring the proper integration of all software and hardware within their area of responsibility and coordinate team/group efforts to eliminate outstanding issues
  • Facilitate meetings with customers to define network and system management requirements
  • Escalating projects critical path issues to the Project Management team

Confidential

Network Technician

Responsibilities:

  • Installation and configuration of network communications switches, routers, and data/voice circuits
  • Provided telephone support for network, hardware, and communication applications
  • Testing Sonet, DS1, 56K and Frame Relay Circuits
  • Ordering data/voice communication circuits and network communications equipment
  • Escalating projects critical path issues to the clients' management staff
  • Conducted site surveys and site prep work
  • Escalating network and system outages too upper management and business clients

Confidential

Project Engineer

Responsibilities:

  • Facilitate meetings with business clients to define project requirements
  • Project cost estimating, equipment ordering and contract negotiation
  • Define rolls of project teams, tracking their time and maintaining work schedules
  • Provide business clients with project updates, equipment orders and project status
  • Performing network monitoring of LAN and WAN devices using Solar Winds
  • Prepare project plans for technical staff, vendors and business clients
  • Escalated projects critical path issues to the customers management staff

Confidential

Network Engineer

Responsibilities:

  • Design and implementation of network management platforms providing clients with proactive network management and monitoring tools
  • Conducting network and system management post sales engineering support
  • Presentations to the clients’ technical and management teams.
  • Analyzing trends and analysis of network and systems communications equipment

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