SUMMARY:

• Meticulous, friendly, team oriented technician with excellent analytical, communication and interpersonal skills.
• Experienced in managing and being a team member in a diverse variety of IT Network Departments and project teams.
• Consistently proven ability to troubleshoot and resolve technical issues efficiently and cost effectively.
• Able to make informed decisions to effectively balance business priorities, costs and available IT resources.
• Communicate effectively to others on technologies, including cost/benefits, advantages, disadvantages and options.
• Flexible enough to succeed in the Computer Software, Defence Department, Manufacturing, Telecommunications, Internet Security and small and medium sized businesses.

TECHNICAL SKILLS:

Operating Systems: Windows 2008, 2012, 7, Linux, (Fedora, Red Hat), Macintosh OS 9 - OS X, (some AIX)

Server Technologies: Email, Web, FTP, Confidential, Ghost, DNS, DHCP, PXE

Applications: Microsoft Office, VMWare, Visio, Lotus Notes, Dreamweaver, OpenOffice, iWork

Utilities: Extensive Malware Removal, Computer Security Experience, Data Recovery Software, Imaging Software (Ghost)

Internet Utilities / Protocols: PCAnywhere, Apple Remote Desktop, Windows Remote Desktop, Extensive Firewall Experience, Protocol Analyzers, TCP/IP, FTP, SMTP, POP, MIME, IMAP, HTTP, PPTP, P2P, RIP, OSPF, DHCP, DNS

Security: PGP, Virtual Private Networks (VPNs), SSH, SSL, HTTPS, S/MIME, ESMTP, RADIUS (IPSec & DES)

Networks: Ethernet, Wireless, Fiber Optic, DSL, T1s, Phone Systems (PBX, VOIP) SAN

Hardware: Complete builds, upgrades, repair and software installations of Intel and Macintosh PCs, Laptops, Servers, and Unix (or Linux), Multimedia & Digital Hardware, Cisco, Linksys and other Routers, Switches & Hubs, Most Computer Peripherals. Experienced in updating firmware on multiple system types.

PROFESSIONAL EXPERIENCE:

Confidential, Cambridge, MA

Manager and Administrator

Responsibilities:

• Network Administration, Server Administration and Data Lab Manager supporting internal computer infrastructure, installing and configuring Intel and Power servers with Windows, Linux and AIX Operating systems for customers and business partners. Supported events and workshops AV and technical needs.
• Technical support for the Confidential Software Sales Teams.
• Oversaw IT Infrastructure, setup hundreds of Windows, AIX and Linux systems for technical engagements (workshops).
• Configured VPN and VLAN technology, set up and configured classes and workshops with Windows 7 and VMWare images, Supported and configured VMWare images to run on VMWorkstation or Confidential Servers.
• Worked on all the new Confidential Pure Systems (Pure Data, Pure Application and Pure Flex Servers)
• Managed Inventory, Inventory Audits, Capital Expenses and overall technical support for the department.
• Worked on the team which planned and implemented the Confidential and Confidential move from Waltham to Cambridge of over 30 Confidential Mainframe Racks with Intel, Power and SAN Systems as well as classrooms and network hardware.

Confidential, Boston, MA

Project Lead/Senior Systems/Network Admin

Responsibilities:

• Led day - to-day operation of a successful national staffing agency.
• Managed consultants, hiring contractors, organizing teams and overseeing major corporate technology restructuring.
• Oversaw IT Infrastructure, planning and implementation of new technologies and practical business applications of current technologies.
• Advised Corporate Officers and owners on all technical matters pertaining to the future success of the business.
• Maintained and upgraded networks, computer systems, software and implemented cutting edge technologies.
• Worked with ColdFusion, FileMaker and HTTP Programmers for the company websites, databases and HR systems.

Confidential, Boston, MA

Professional IT Consultant

Responsibilities:

• Provided IT solutions to medium and small businesses, applying new technologies and Internet marketing skills to advance the businesses potential opportunities and maximize its productivity using current technologies. Operating as an independent consultant and contracting for several consulting agencies on project based assignments.
• Maintained and upgraded the networks and computer systems of multiple clients onsite, as well as using remote access software.
• Advised and educated clients on Internet strategies, technology purchases, price negotiation and general use of software.
• Installed, maintained and upgraded networks, Internet access, desktops, laptops and servers from the ground up.

Network Administrator

Responsibilities:

• Administered, maintained and improved the Confidential Windows / MS Exchange Network spanning the East Coast.
• Worked closely with top management to invest in an overall network solution, combining corporate data and telecommunications that resulted in a 400% data and 200% telecomm throughput improvement at only a 10% increase in monthly costs.
• Documented the network portion of the Confidential Compliance Procedures.
• Set up NT, Solaris, LINUX, MS Exchange, FTP, DNS, WWW, Telnet servers and Firewalls.
• Improved network security to protect against virus attacks and unauthorized access.

Confidential, Cambridge, MA

Firewall/Security Engineer

Responsibilities:

• Assisted network administrators, security consultants and business partners worldwide with advanced IP and security issues.
• Achieved a status of "Exceeded Expectations" on all employee reviews.
• Managed and maintained a testing lab for advanced protocol analysis and implementations.
• Accepted a promotion to handle the most difficult Firewall and Internet issues.
• Created technical databases and procedures for the tracking of firewall SW development issues.
• Wrote technical documents for companywide use in troubleshooting firewall and security issues.
• Set up and configured various servers to test protocols passing through the firewalls. Handled top - level firewall technical support for all overseas sites

Confidential, Framingham, MA

WAN Administrator

Responsibilities:

• Designed and installed a network for the New England segment of the corporate WAN spanning from California to Hong Kong.
• Coordinated all New England site MIS issues.
• Implemented Confidential, Radio Frequency and mainframe access technologies to improve Order Processing, Shipping/Receiving and Customer Service.
• Oversaw all network administration, system installation and integration.
• Administered Email systems.
• Evaluated, recommended and implemented a new software/hardware solution to coordinate department electronic workflow.
• Oversaw contractor duties.
• Planned and implemented all network and workstation end user support systems.
• Updated and created corporate IT Policies.

Confidential, Bedford, MA

Network Administrator

Responsibilities:

• Installed and managed an Ethernet/LocalTalk network of Confidential and Macintosh computers using Novell NetWare servers.
• Set up an Ethernet network with Sun workstations, Confidential and Macintosh Personal Computers.
• Established connections to the corporate WAN with access to the Internet.
• Advised the department on all computer software and hardware issues. Resolved software and hardware conflicts for department members.
• Coordinated all networking issues. Accepted all computer network responsibilities. Installed user applications on networked PCs and instructed members on how to use them. Wrote Help Desk Documentation. Handled all end user support responsibilities.
• Worked with the UNIX operating system, Windows, C language and Confidential to Macintosh compatible database packages as an assistant on Confidential Control projects involving mobile replacement units for damaged control towers and automated flight tracking systems used in emergency rescue situations, disaster relief or warfare.