Desktop Services/Network Administration Resume

SUMMARY:

Experienced IT Project Leader with expertise in all facets of contract project management, including staff leadership and supervision, vendor negotiations and process and procedure development.
Skilled in collaborating with all members of the organization to achieve project financial and IT objectives.
Instrumental in streamlining and improving processes and enhancing productivity while implementing technology solutions.
Technical proficiency in Confidential and Microsoft, WAN/LAN engineering and server support and administration.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Services/Network Administration

Responsibilities:

Zultys MX Business Phone Administrator provided configuration, installation and troubleshooting for hardware and software - based SIP phones.
Network Administrator provided configuration, installation and troubleshooting of HP Enterprise routers and switches.
Active Directory Administrator maintained user, group, and computer accounts. Provided all levels of help desk support for problems relating to Active Directory.
Desktop Services supported a mixed environment of Windows 7, 8.1 and 10 desktop and laptops.

Deployment Engineer

Confidential

Responsibilities:

Migrated 1000+ Windows based registers at retails stores nationwide to a new Confidential POS system.
Migrated iPod based mobile scanners to new Island Pacific inventory management system.
Provide software support for the Confidential and Island Pacific systems.

Confidential, Pittsburgh, PA

Implementation Engineer

Responsibilities:

Served as the lead of a two man team that migrated each Wachovia Bank east coast location to a fully functional company approved infrastructure within a ten hour time frame.
Replaced all computers, servers and switches. Installed and tested banking industry specific applications and hardware devices.
Received a commendation for performance excellence.
Oversaw servicing, installation, resource planning and management of Pittsburgh area and nationwide locations.
Resolved an average of 400 technical issues for a 10,000 customer support base.

Confidential, Pittsburgh, PA

Self Employed

Responsibilities:

Provided consulting, project management and installation services for a wide range of clients in Pennsylvania and Ohio.
Evaluated and developed process improvements for WAN/LAN strategies. Installed routers and switches, wireless networks, computers, servers and printers for clients and provided associated troubleshooting services.
Worked with vendors to deliver WAN circuits.
Completed company-wide rollouts of hardware refreshes and application migrations.
Installed and configured point of sale (POS) servers and cash registers for commercial sales customers.

Confidential, Murray Hill, NJ

Consultant

Responsibilities:

Delivered direct Confidential product installation and maintenance technical support to customers.
Served as customer interface for post sales of Confidential ’s VitalSuite application.
Provided troubleshooting assistance with network devices, servers, web apps, VoIP, and flows.

Confidential, City, ST

Regional Network Service Manager

Responsibilities:

Supervised contract labor’s implementation of technology projects for four nationwide subsidiaries.
Managed all service level agreement (SLA) work performed.
Prepared project proposals for work not covered under contract.
Setup and managed a hardware/software facility for corporate and subsidiary companies.
Directed disaster recovery efforts. Designed, set-up and managed off-site recovery facilities.

Confidential, City, ST

Site Supervisor

Responsibilities:

Managed on-site and remote technical support personnel in providing WAN/LAN, server, and desktop services for three client companies at ten nationwide locations.
Hired staff and provided performance reviews and career path direction.
Negotiated contracts with external vendors.
Succeeded in achieving 20 consecutive months of 100% compliance with all service level agreements.
Raised customer satisfaction from 6.8 to 9.1 on a 10 point scale.