SUMMARY:

• Accomplished IT Manager with proven track record of deploying, maintaining multi - platform, distributed computing networks and managed cybersecurity platforms.
• Customer driven leader with advanced hardware, network and software developing expertise as well as delivering new technology to enhance security and operations of organization.
• Adept in managing geographically dispersed teams, systems and working with diverse groups of technical and business stakeholders.
• Maintain effective project and resource to ensure that the delivery channels and applications required meet the defined Confidential ’s.

TECHNICAL SKILLS:

Hardware: Wintel PC’s, Silicon Graphics, Dec ST, Dec MTE & Compaq Servers, Confidential KACE

Routers/Firewalls/Switches: Cisco Routers & Switches, Cisco PIX, ASA 5510, 5505, 5512, 5518, Palo Alto, Juniper, SonicWALL, Checkpoint Firewall 4, Fortinet UTM

Administration: NT, Microsoft Active Directory (2000, 2003, 2008, 2008 R2, 2012 {Standard R2, Datacenter}), Exchange Server (2003, 2007), DNS (Bind, MS, UltraDNS), MS SQL server (2005 and 2008) VMware, AWS (Amazon Web Services), Microsoft Azure

Web Technologies: Tomcat, Apache, Weblogic, MySQL

Protocols: SONET, Frame Relay, TCP/IP, RIP, BGP, OSPF AppleTalk, LAN/WAN, VLAN

Topologies: Ethernet, Token Ring, ISDN, DSL, XDSL, FDDI Networks, MPLS, VPLS, DMVPN

Monitors: Network General Sniffer, HP Openview, Snort, Wire shark, Splunk, Whats up Gold, Solar Winds

IDS/IPS: Cisco FirePOWER, NGIPS, Palo Alto, SNORT, Suricata, Junos OS, Tripwire

Operating Systems: DOS, Windows (NT, 2000, XP, Vista, Windows 7, Windows 10) UNIX, Linux, IOS/Apple

Load Balancing: Barracuda, Fatpipe, F5, AWS Elastic Load Balancing

Programming: C, SQL, HTML, SPSS, Visual Basic & Power Shell

Archive Software: CA Brighstor Arcserve, VERITAS/Symantec Backup Exec and Netbackup, Netapp & Commvault, Remedy, Confidential KACE, Zendesk, RMAN, Buffalo NAS, Cloud backup solutions (Iron Mountain, Acronis, and AppAssure) Salesforce Cloud.

Cybersecurity: McAfee, Symantec, IP360, Tenable, BeyondTrust, SPLUNK, ServiceNow, ForeScout, AVG, Sophos, OWASP, Trend Micro, Nuix, Confidential, Malwarebytes, PCI, Veracode, Cobalt Strike, HIPAA, HIPS, DPS, FedRAMP

EXPERIENCE:

Cybersecurity Operations Manager

Confidential, Reston, VA

Responsibilities:

• Determine how the components included in a system architecture should be organized to ensure that NIST 800-53 security requirements are met
• Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components
• Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources
• Define cybersecurity performance challenges and design performance measurement solutions to inform management decision making
• Manage nine Cybersecurity operations engineers: hire Cybersecurity operations engineers as required, mentor new employees and ensure proper training of subordinates, write annual reviews and assign day-to-day responsibilities
• Manage day-to-day cyber operations, including providing oversight to team to achieve results
• Coordinate with other contract and subcontract personnel to ensure work moves smoothly from one functional area to another
• Serving as the principal liaison between the Client and supporting personnel for the specific subtask areas (e.g., Network Monitoring and Analysis, Cyber Intelligence, Hardware management, Vulnerability and Compliance Scanning, Security Tool Operations & Maintenance, SIEM Support, etc.)
• Establish and maintain regular written and in-person communications with the leadership team
• Ensure all technical and Operations activities are carried out in accordance with project commitments or specific objectives
• Manage ongoing communications with client and internal Foster team members to ensure progression of project and on time delivery
• Coordinate development of deliverables and products
• Develop IT service strategy, IT service delivery and IT service operations
• Participate in the development of technical project plans, proposals, reports, and task order and administrative reporting
• Ensure completion of administrative reporting, e.g., timecards, daily statistics, logs, and task narratives
• Respond to client requests and questions.
• Interact with vendors, other agencies, and other client staff on behalf of the client
• Create and update internal system documentation and Standard Operating Procedures (SOP’s) and policies. and other documentation are written and exceed clients expectations
• Responsible for status and task management reports for area of responsibility
• Set up and manage project facilities as dictated by workload requirements
• Efficiently troubleshoot and remediate hardware and software related problems, perform system level and file backup and recovery; monitor the overall health of IT systems to ensure data access and integrity is maintained

Head of Global IT - Director of IT

Confidential, Herndon, VA

Responsibilities:

• Maintain organization’s effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information and communication technologies
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Develop security standards, procedures and guideline for multiple platforms and ensure training
• Develop Nuix Data Center (Equinox) infrastructure security standards, hardware requirement, procedures and guideline for multiple platforms
• Manage IT staff
• Hire, train, write annual reviews and assign responsibilities
• Currently manage seven IT Staff
• Report directly to the COO of Nuix (Global) for organizational goals, project planning, strategic planning for IT & business.
• Establish and maintain regular written and in-person communications with the leadership team
• Participated in special projects as required
• Manage the IT Department’s operational planning, including:
• Business requirements, project planning, budget and organizing/negotiating the allocation of resources
• Develop business case justifications and cost/benefit analysis for IT spending and initiatives based on evaluation of organizational outcomes, identification of problems and anticipating requirements
• Manage projects and effectively communicate to all stakeholders, process owners, contractors, vendors and team members professionally.
• Oversee negotiation and administration of vendor, outsourcer and service agreements
• Develop bid requirements for all hardware and software upgrades and review submitted bids for compliance with stated requirements
• Review performance of IT systems to determine operating costs, productivity levels and upgrade requirements
• Develop processes to monitor all systems in order to identify and resolve issues in a timely manner
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs
• Ensure the maintenance of a comprehensive asset inventory of all Nuix property, ensuring that all purchases and distributions to staff are appropriately documented
• Manage Nuix Data Center server and environment.
• Provide excellent customer service assistance to internal parties for computer network repair and maintenance, following up with users to ensure that all issues are resolved quickly and efficiently. Identify, analyze and resolve issues related to the network as they arise the efficient functioning of each location.
• Assist in the installation, configuration and update of software and hardware as necessary to support the efficient functioning of each location
• Any other ad-hoc tasks as reasonably requested.
• Technical
• Configure and manage Cisco Routers, Firewalls and Switches with appropriate security
• Windows Active Directory servers (Global Catalog, Domain Controllers, DNS, DHCP) and Linux server Administration
• Built a secure EC2 instance by locking down unnecessary ports, allowing ssh login (key pair or 3rd party tool keygen) and continuous audit of the application/server
• Built Jira & Confluence EC2 instances and AMI (Linux/LAMP)
• Implemented Confidential - Confidential to access AWS cloud security risks.
• I have implemented Veracode and OWASP for enterprise application security
• Configure and implementing firewall ACL and IPS policy

IT Manager

Confidential

Responsibilities:

• Effectively prioritize IT Operations activities to optimize business needs with budget and time constraints.
• Provide, operate and maintain systems and services that meet the needs of the business
• Manage a multi-platform network for all Acumen 8 locations. (VMware server farm ESXi 4.1, 5, 6 50 VM servers, Cisco backbone, Windows servers and desktop, Exchange and Microsoft Active Directory, Life-Size Video conferencing unit) on a DS3 circuit
• Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment
• Configured and manage Life-Size 220 video conferencing units in all Acumen locations
• Manage Acumen Data center (Savvis, Latysis) server and networking environment for multiple locations.
• Deploy and manage virtual systems, storage and associated VMware infrastructure
• Google Apps Business Email migration for 400 users
• Manage corporate Exchange servers
• Manage corporate Cisco Call Manager 8.5
• Configured and manage MPLS (Network cloud) routers (5 routers), firewalls (5 ASA firewalls 5510 and 5505) for all locations
• Perform Firewall (ASA5510) security audit for all locations
• Configure firewall ACL and IPS policy
• Configure Palo Alto IDS/IPS
• Configured and manage a Cisco systems corporate wireless network and wireless security
• Manage a backup environment of 10TB data.
• Manage day to day helpdesk operation including directing helpdesk staff and Network operations staff.
• Installed Confidential KACE (1100 & 2100) following ITIL process utilizing Confidential KACE 1 and 2 for helpdesk, asset management, inventory, imaging, security, reporting, software deployment and more
• Perform as a Tier 3 and 4 level supports
• Ensure that all Incident, Changes, and Problem Tickets received in the ticketing system are all accounted, updated and turned over if not completed within the work day
• Conduct and direct research into IT issues and products as required
• Manage the IT Department’s operational planning, including:
• Business requirements, project planning, budget and organizing/negotiating the allocation of resources
• Develop business case justifications and cost/benefit analysis for IT spending and initiatives based on evaluation of organizational outcomes, identification of problems and anticipating requirements
• Manage projects and effectively communicate to all stakeholders, process owners, contractors, vendors and team members professionally.
• Oversee negotiation and administration of vendor, outsourcer and service agreements
• Supervises assigned staff, including subordinate supervisors
• Develop bid requirements for all hardware and software upgrades and review submitted bids for compliance with stated requirements
• Project Management.
• Define and measure system and service delivery against service level agreements (SLAs)
• Identify and evaluate opportunities to improve service levels, performance, reliability, control and cost-effectiveness
• Maintain the IT inventory for procuring, supporting and delivering maintenance for IT equipment and software licenses
• Develop IT service delivery and IT Service Operations
• Assist teams in Cloud technology and security
• Manage helpdesk, applications and networking staff.
• Direct and load balance IT staff (5) workload
• Developed and implemented a documented Disaster recovery plan and process for the company and exercised the process for any disaster
• Hire, Train, Annual review and assign roles-responsibilities

Senior Technical Analyst

Confidential

Responsibilities:

• Ensure operation of the Backup and Recovery environments at the Confidential in support of stable and reliable systems (3500 UNIX, Linux and Windows servers).

Systems Administrator

Confidential, Washington, DC

Responsibilities:

• Monitored network and network security.
• Administered network security.
• Troubleshot LAN and WAN issues in between regional hub and ancillary offices.
• Ran patches, installed software using LANDesk and SCCM.
• Connected Southeast headquarters and other cities via Citrix, network sniffers.
• Configured and maintained virtual servers and workstations.
• Managed bandwidth utilization using Riverbed.
• Troubleshot and resolved CAD 2006 and Revit 2008 & 2009 issues.
• Designed, planned and maintained Disaster Recovery for the region.
• Used RMAN for backup and recovery for Oracle applications server, SQL servers.
• Managed two junior systems administrators on complex issues
• Additionally managed helpdesk team in complex desktop and telecom issues.
• Coordinated and managed day to day IT activities with other offices in the Southeast region for smooth network operation.
• Performed general systems administration, including permissions, attributes, cleanup and security, creating User Groups and implementing Group Policy.
• Configured, maintained and ran daily back of 16 TB data storage using Brightstor Arcserve Backup over NDMP, connected to EMC (Celerra) backing up to Quantum i500 LTO4 Tape drives (fibre).
• Responsible for management and scheduling of tape pickup, return and reuse (GFS rotation).
• Address unanticipated issues with EMC storage device by contacting and managing existing support relationship with EMC.
• Conduct regular evaluation of storage space utilization and shadow copies on Celerra to ensure 1-2 week window of user accessible file restore. Also used RMAN for backup and recovery for Oracle applications server and SQL servers.
• Perform general systems administration (permissions, attributes, cleanup, security, organize AD through implementations of security groups, implement Group Policy to servers and workstations) which includes fifteen Windows 2003 Active Directory servers and MS Exchange (migrated from 2003 to 2007).
• Integrated Office Communicator (OCS) to Exchange 2007.
• Ran DNS, DHCP, PXE, WSUS, Cisco VPN in South East region (6 cities requiring 99.9% uptime).
• Assisted in setting up Lifesize video conferencing equipment and other web conferencing i.e. GoToMeeting, Sonexis, conference America and Cisco WebEx.
• Maintained and configured Cisco switches and troubleshoots routers and routing issues.
• Build Confidential South East Data Center infrastructure security standards, hardware requirement, procedures and guideline for multiple platforms
• Built ESXi 4.0 server farm.
• Built and configured servers from scratch and also configured Confidential server’s login in to DRAC IP.

Independent IT Consultant

Confidential, Vienna, VA

Responsibilities:

• Provided object-oriented design, programming and implementation support to the customer billing system, written in C++.
• Plan and design network architectures to create new high-efficiency networks. Configure servers, routers, and firewalls.
• Installed VPN between offices and configured Citrix servers for cost-efficient connectivity.
• Provided LAN/WAN support and network troubleshooting to assure 99% availability.
• Administered trouble-ticket handling to streamline the entire customer service process.
• Integrated PC and Macintosh workstations to create a seamless multi-platform network.
• Managed a team of 4 engineers
• Build and develop infrastructure security standards, hardware requirement, procedures and guideline for multiple platforms
• Clients: Three Physician facilities, one Urgent Care facility and two Attorney offices

Network Administrator & Operations Manager

Confidential, Vienna, VA

Responsibilities:

• Instrumental in the operational support and implementation of backbone
• Assisted the network architecture and planning team, manage the IT Department and provided technical expertise on topologies and interconnectivity to the various distribution and access layer devices:
• Bridging Network: LAN, WAN, MAN), Cisco 7200 Router, Cisco 5500 switch and Checkpoint firewall on and off Buckingham campus
• Provided technical expertise in running Lucent Definity Enterprise Communication Server