SUMMARY:

• Strong working knowledge of LAN/WAN, router, switches, firewall, modems and data communications.
• Registered Confidential Cable Installer, Certified Confidential, Business Wiring Solutions and Confidential Office Implementation Workshop.
• Proficient in making quick decisive management decisions under strict time and pressure constraints.
• Trained newly arriving personnel in all phases of communications center and its associate equipments.
• Management/Supervisory skills.

WORK EXPERIENCE:

SENIOR FIELD ENGINEER

Confidential, MCLEAN, VIRGINIA

Responsibilities:

• Responsible for configuring, installing and integrating voip network equipment for new voip customers.
• Traveled to various customers sites with Cisco routers, switches, firewall and phones. Installed equipment in customer server rooms and turn - up equipment on Confidential T1.
• Tested T1 and network equipment by performing various checks with the Confidential and Confidential NOC.
• Performed site surveys to determine customer’s requirements and any needed changes or addition to the customer’s present network.
• Provide IT services to our customers concerning voip.
• Test T1, DSL and configuration for correction and functionality.
• Extend these circuits if needed from POI/DEMARC to the customer suite.
• Stack and rack network equipment at customer site and make all the necessary cross connect from T1 network equipment.
• Setup voip phones at the user desk and make any configuration needed.
• Connect/Program ATA'S for fax machine and conference rooms Polycom phones.

NETWORK TECHNICIAN

Confidential, STRONGSVILLE, OHIO

Responsibilities:

• Experienced in the installation, termination and testing of various cables in support of voice and data networks.
• Trained technicians in the installation of infrastructure cables in telecommunication closets.
• Performed site surveys for Project Managers to determine manpower and material needed for various cabling jobs.
• Reviewed site drawing from customers of actual voice/data.
• Delegated installation tasks assignment to technician.
• Installed backbone and horizontal cable per customer requirements.
• Installed/configured network equipment, such as router, dsu/csu, modem, 56k network cards and T1's.
• Responded to trouble tickets call out for network equipment problems/outage.

COMPUTER SUPPORT TECHNICIAN

Confidential, COLUMBIA, MARYLAND

Responsibilities:

• Responsible for resolving computer hardware/software problems, installing software, monitoring backups and assisting IT Manager with other related task.
• Configured each new seat user computer with Windows NT2000 Professional along with an individual email account.
• Delivered and setup work-stations the assigned locations.
• Worked closely with network operation through email and voice communication to ensure LAN/WAN connection.
• Provided new user with basic computer operation.
• Worked help desk tickets generated by user hardware/software problems.
• Replaced old computer equipment with new computers.
• Shipped old computer to other Confidential sites to be reissued or for sale to public.

TELECOM SUPERVISOR

Confidential, CLINTON, MD

Responsibilities:

• Designed structured cable systems, conducted site surveys, produced comprehensive statement of work, material management, and reviewed plans and blueprints.
• Ordered all material from vendors to meet project needs.
• Delegated installation tasks to team members.
• Provided accurate reporting of timelines; change orders; and project completion as-builts.
• Managed multiple projects in all types of environments (hospitals, high-rise buildings, campuses, commercial buildings, etc).

TELECOMMUNICATION SPECIALIST LEAD

Confidential, FALLS CHURCH, VA

Responsibilities:

• Responsible for installation of infrastructure cabling to support voice key system and LAN/WAN data communications.
• Analyzed existing requirements and prepared specifications for hardware acquisitions.
• Built specialized interconnecting cable wire closets.

TELECOMMUNICATION TECHNICIAN

Confidential, OXON HILL, MD

Responsibilities:

• Responsible for the installation and maintenance of Confidential point to point circuits.
• Perform site surveys within the Confidential .
• Installed, terminated, and tested CAT 5/FIBER OPTIC cables to provide voice and data services.
• Performed voice/data adds, moves and deletions within the Confidential 5ESS Switch.
• Designed and built telephone closets.

MULTI-MEDIA TELEPHONE TECHNICIAN

Confidential, CHANTILLY, VA

Responsibilities:

• Possed the knowledge and skills to successfully accomplish every aspect of I&M telephone systems.
• Successfully completed training for Confidential Cable Installer and Business Wiring Solutions.
• Installed and repaired equipment that required advanced training.
• Met with customers to discuss installation options and resolved complaints.
• Installed and troubleshoot Confidential, T1, and analog line.
• Performed site surveys, built communications closets, pulled cable, splicing both copper cable and fiber optics, and all other administrative tasks associated with the work.

MANAGER

Confidential, FULLERTON, CA

Responsibilities:

• Developed and implemented delivery and pickup routes.
• Increased productivity by identifying and applying methods that improved work without sacrificing safety or health.
• Assisted customer service agents to resolve customers complaints.
• Supervised and monitored the off-loading/loading of two Confidential .
• Provided technical support to meet operational needs, including aircraft ramp and hazardous material handling training.
• Solely responsible for the hiring and dismissal of employees, accounting and the budget for the contract company.
• Conducted mid year and yearly performance appraisal reviews. Provided on the job training.