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It Manager Resume

Richmond, VA

SUMMARY:

  • Versatile IT Professional with experience leading diverse teams with knowledge of Windows network engineering including technical support and implementation.
  • Offers a broad array of expertise including IT security, vendor management, budgeting, project management, and integration of SaaS with business needs .

TECHNICAL SKILLS:

  • Active Directory
  • Group Policy
  • Infrastructure design and architecture
  • Microsoft Office 365
  • Microsoft Server and Workstation OS
  • Wrike
  • BMC Remedyforce
  • Polycom conferencing
  • Skype for Business
  • Meraki
  • Cisco
  • VMware
  • Veeam
  • Zerto
  • Dapulse
  • MS SQL
  • Symantec Endpoint Protection
  • SCCM
  • Multifactor Authentication

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Richmond, VA

  • Managing network for 1,500 users including AD, SCCM, Cisco VOIP, UCM, education software, vendors, troubleshooting, and all device control review.
  • Utilized Solarwinds and Orion for event management with alerting from all network devices.
  • Working with Executive team to plan network changes to in corporate scalability ease of use and transparency for end users.
  • Designing and Implementing disaster recovery plan to include cloud backup solution.
  • Teaching managers how to utilize technology in groups to help improve efficiencies, decrease downtime, and speed up the learning curve.

IT Management Consultant

Confidential, Richmond, VA

  • Managed five Business Analysts with projects to budget, including weekly one on one meetings to ensure each individual was coached to success.
  • Captained SCRUM for 12 - member team. Moved from paper board to Dapulse, online allowing members to update and make changes at any time thereby increasing efficiency and collaboration
  • Managed various vendors and contracts including desktop support group and key applications for the Firm. This included reviewing contracts for changes and negotiating with vendors.
  • Responsible for MPLS and plan for change over to large bandwidth as well as voice and data needs with a collocated data center, including move from Cisco switching architecture with QoS to Meraki and testing involved.
  • Collaborated with Development and IT Security departments on best practices including software updates, antivirus programs and IDS/IPS systems
  • Ensured all areas of the organization leveraged technology for maximum efficiency and cost savings

IT Manager

Confidential, Richmond, VA

  • Streamlined IT operations by managing vendors to include SQL, helpdesk, voice and communications, and server hosting and co-location
  • Reviewed current IT plan and make recommendations for improvements/changes to save money and create efficiencies as well as provide disaster recovery
  • Created IT vision for company with multiple locations and overseas distribution network
  • Worked with executive team to create budget and manage expenditures
  • Responsible for managing business analyst, offsite support, multiple locations, and working with internal IT needs on a daily basis
  • Maintained ERP system including troubleshooting, relationship management, contract negotiation, and new system proposal and comparison

IT Director

Confidential, Richmond, VA

  • Managed four-person IT staff including help desk specialist, .Net developer, Publisher, and document scanner\indexer. Conducted annual performance reviews, awarded bonuses annually, approved time off, balanced workloads, and lead team meetings regularly
  • Designed and implemented network architecture utilizing Microsoft Server 2008/2012, Microsoft Exchange, Microsoft ISA, Microsoft SQL, Microsoft Office 365, Microsoft Terminal Server, Cisco Switches, SUN OS 10, and WatchGuard firewall. Leveraged DHCP, DNS, TCP/IP, VPN, SSH, Remote Desktop, Trend Micro, Symantec, Clonezilla, .Net, intranet\internet and more to provide network access, connectivity, and availability as requested.
  • Maintained vendor relationships in conjunction with CEO and Trustee requirements, including negotiating billing rates, project due dates, attending user conferences, and leading team with project implementations. Prepared RFPs when needed and reviewed prospects with CEO. Prepared budgets with CEO and CFO and worked with staff to meet or exceed financial goals.
  • Acted as HIPAA Privacy officer and security official, insured security of all PHI. This included providing training to staff, keeping up with many government changes, creating and implementing policies and procedures, and remediating errors both internally and externally. Technologies used were whole disk encryption, TLS, and encrypted email (Zixmail).

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