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Technical Support Specialist Resume

Philadelphia, PA

PROFESSIONAL SUMMARY:

Seeking the opportunity to leverage my skills and fill a Technical Support Specialist position with a growing organization. Qualified Computer Support Specialist with two years of experience and a proven knowledge of network setup/installation, systems configuration, and database servers.

TECHNICAL SKILLS:

  • Design Active Directory
  • Install and upgrade Windows/Linux
  • Windows Server 2003/2008/2012, Windows 8/7/Vista/XP, SQL Server, FTP, IIS, SSL, Exchange
  • Microsoft Excel/Microsoft Access/Microsoft Word
  • Virtualization and backup software
  • Design virtual servers
  • Troubleshooting
  • Domain Management, DNS, DHCP, File/Print Sharing, Data migration
  • Install/Configure Equipment, Servers, Routers, and Cables
  • Computer literate/data entry
  • Microsoft Remote Desktop/Microsoft PowerShell
  • Routers and Routing/Electronic Communications, Security Networks

PROFESSIONAL EXPERIENCE:

Intern

Confidential, PHILADELPHIA, PA

Responsibilities:

  • Document helpdesk requests and resolutions.
  • Identify and analyze the causes of network problems and hardware/software configurations using diagnostic testing software and equipment.
  • Install new hardware or software systems and components ensuring integration with existing network systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Test computer software or hardware using standard diagnostic testing equipment and procedures.
  • Provide telephone support related to networking or connectivit issues.

Intern

Confidential, PHILADELPHIA, PA

Responsibilities:

  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Train users in procedures related to network applications software or related systems.
  • Document help desk requests and resolutions.

Docking Technician

Confidential, WARMINSTER, PA

Responsibilities:

  • Transfer cargo from the ship to the dock safely and efficiently.
  • Adhere to all regulations, policies, and procedures for health, safety, and environmental compliance.
  • Examine contents and compare with records to verify accuracy of shipments.

Dining Services

Confidential, PHILADELPHIA, PA

Responsibilities:

  • Perform serving, cleaning, and stocking duties to facilitate customer service.
  • Wash dishes using dishwashers or by hand
  • Maintain kitchen work areas, equipment, and utensils in clean and orderly condition.

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