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Solutions Engineer Resume

Austin, TX

SUMMARY:

To obtain a position as a Technical Sales Support Engineer within a dynamic and challenging, team oriented atmosphere.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Solutions Engineer

Responsibilities:

  • Responsible for both pre and post - sale technical support for voice, video and data solutions (including SIP trunking, VoIP, MPLS VPN with QoS, MLPPP Internet, MetroEthernet and Managed Network Firewall
  • Installation of over 400 T1s (from DS1’s to DS3’s) in each of the last two years (2005 President’s Club Award Winner)

Confidential, Irvine, CA

Solutions Engineer

Responsibilities:

  • Ownership of communicating technical aspects (firm order commitment, WAN/LAN addressing, DNS hosting, mail services, inside wiring) to both technical and non-technical customer personnel through excellent project management
  • Design and deliver network solutions and customer presentations as needed based on overall individual customer base analysis, security and converged technologies requirements
  • Independent workmanship of managed sales orders from pre-sale to product implementation and post-cutover to the customer’s account management team

Confidential, Irvine, CA

Systems Engineer

Responsibilities:

  • Identify scalable business applications based on design, architecture and layout of customer premise
  • Managed Y2K software upgrade of over 50 PBX’s throughout the country
  • Team trainer for basic Cisco router configuration (ICND - Interconnecting Cisco Networking Devices)

Confidential, Los Angeles, CA

Field & Equipment Support Technician

Responsibilities:

  • Accountable for testing of customer’s international and local frame relay circuits (DS0 to T1) using various forms of test equipment (Fireberd 4000, 6000, and TTC 224) from the customer premise
  • Administered interoffice peer-to-peer setup and LAN administration/Sales support

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