SUMMARY:

Cisco certified Network Associates with an exceptional ability to build user friendly network of any size. Seeking a challenging and rewarding organization that will recognize my potential and provide me with the opportunity for professional growth by nurturing my technical skills.

SKILLS / TOOLS:

• Experience with Local Area Network (VLAN, VTP, Spanning - Tree, 802.1q).
• Experience with Routing protocols (OSPF, EIGRP, RIP, MPLS, BGP, DMVPN).
• Experience with LAN troubleshooting as well as Cloud managed Networking.
• Cisco Router 1800, 2800, 800 series, 2900 series, 3800 and 3900 series. Cisco Catalyst switches 3560, 3650, 3700, 2900 series. MX 225, MX250, MX64, MX65, MR33. Nexus 5K/7K (NX-OS)
• Experience with T1 circuit infrastructure, wifi and Cloud networking.
• Entry level Cisco Firewall ASA (Updating access-list, object-groups etc.), Meraki Mx appliance firewall.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Network Administrator

Responsibilities:

• Providing day to day support for end users connectivity to the web internet, owning each customer case from initial creation to resolution via Service Desk ticketing system
• Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses via networking tools like PRTG and Meraki dashboard
• Troubleshoot WAN connectivity on serial MPLS links (T1 circuits), VOIP traffic as well as back-up ISP Broadband related issues experienced by single user or branch office
• Plan and execute replacement of defected network equipment’s (Switch, Router, Access Points and firewalls). Both decommissioning and installation.
• Interface and manage productive relationships with application vendors, VOIP vendors, hardware and cable vendors and other associated vendors.

Confidential, Irving, TX

Network Administrator

Responsibilities:

• Responsible for monitoring the customer equipment in a CDMA and LTE based wireless telecommunications network.
• Detect and respond to alarms, open tickets, assist with troubleshooting as required
• Initiate appropriate corrective action before escalation to Tier 3 for resolution
• Troubleshoot network components and support to field engineers as required participate in trouble ticket escalations and fault isolation conference bridges
• Coordinate with Customer and confirm site firmware and data loads
• Contribute to a daily activity report and support troubleshooting activities as required

Confidential, Carrolton, TX

Data Center Technician

Responsibilities:

• Preparing site location network equipment for Conversion to the New Network migration project, building and downloading the configurations for the Routers and Switches
• Worked with complex switching and routing environments with protocols such as EIGRP and OSPF.
• Troubleshot and performed redistribution with EIGRP and OSPF
• Assisted end users (5000+ Employees) in person, via telephone, and e-mail with a wide range of questions, problems and requests with their desktop, network, and iOS device needs.
• Provide basic technical hardware and software support, maintenance and troubleshooting of data center systems and services, WAN/LAN network devices
• Keeping track of all inventory of VOIP phones, headsets, wireless devices, and accessories.
• Pre-staged upgrades for Nexus 5k, 7k and Cisco IOS devices.
• Provide planning, installing, configuring and maintaining of Routers, Switches, VPN and firewalls
• Monitor availability and maintaining of data center network
• Establish and maintain service levels; perform basic troubleshooting; monitor network implementation and manage network device alarms
• Implement and carry out plans for deploying and administering network equipment.

Confidential, Fort Worth, TX

Network Administrator

Responsibilities:

• Contracted for a Short-Term Project to implement their site locations to a new Network Design and ISP Providers
• Preparing site location network equipment for Conversion to the New Network topology, building and downloading the configurations for the Routers and Switches
• On the day of the conversion, open a bridge to manage and direct the implementation with Onsite Technicians and various partners
• Configure ADTRAN Gateways and implementation of SIP Voice Services
• Troubleshooting LAN and WAN networks
• Loaded Cisco IOS using FTP and TFTP
• Updating various databases and applications: Solarwinds, ISE, Cisco ACS, Tivoli ticketing system, and Meraki AP Portal.

Confidential, Denton, TX

Network Operation Administrator

Responsibilities:

• Monitoring WAN circuit and opening ticket with ISP to isolate issue.
• Troubleshoot Circuit related issue.
• Quickly resolved end-user reported TCP/IP and VoIP connectivity issues.
• Working ticket related generated alarm from monitoring system (Solarwinds, Syslog).
• Assisting customer in troubleshooting LAN related issue (Cisco Products).
• Activating new port for new devices on the network for customer.
• Troubleshooting VLAN related issue.

Confidential, Denton, TX

Jr Network Administrator

Responsibilities:

• Create and assign new VLAN to new devices on the network.
• Troubleshoot LAN related issue with customer.
• Configure access switches and installing in the Data Center.
• Peer review teammate configuration before implementation.
• Troubleshooting Wireless LAN related to Access points.
• Design, implement, and setup the new Skype for Business 2015 platform for the company VOIP system.
• Updating and creating Visio document for network design for all sites.
• Travel to remote sites to do network maintenance.