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Project Manager Resume

SUMMARY:

  • Goal - driven, confident and ambitious IT Operations and Project Management Leader with more than 30 years of progressive civilian and military leadership experience. Engineering expert with an aptitude for coordinating projects including IT and disaster recovery efforts for the U.S. Armed Forces. Have worked in global locales including Djibouti, Africa. Iraq, Afghanistan and other Middle Eastern countries; also well-versed in working with U.S. Fortune 500 companies. Leverage networking acumen to offer benefit to partners and cross-functional teams members and aid them in understanding and deploying complex Cellular, Fiber, Cisco and Juniper solutions. Well-versed Confidential increasing bandwidth over existing fiber networks using Dense Wavelength Division Multiplexing (DWDM). Now seeking an IT Project Manager role that will allow for success in a virtual setting.
  • Possess comprehensive experience in Defense for Acquisition, Technology and Logistics ( Confidential &L), Competitive Local Exchange Carriers (CLEC) Construction, and Building Industry Consulting Service International (BISCI)
  • Experienced in managing a diverse project portfolio of over $55M across worldwide Confidential &T networks
  • Offered project management and engineering support Confidential that ensured cross-platform functionality
  • Confidential Olsi, drastically improved customer experience from 73% to 99%+ rating by designing effective client satisfaction metrics
  • Supported over 6K VoIP, legacy voice and data users, along with Cisco MCS 7835 Call Managers and desktop services during Operation Iraqi Freedom; proud Military Veteran with an inactive Secret Security Clearance
  • Areas of Expertise include Operations Management, Project Management, Data Center/Cisco Deployment, Transport Engineering, DISA Regulations, Local Exchange Carrier (LEC) and Disaster Management

TECHNICAL SKILLS:

Windows, TCP & IP | DWDM | SONET | Cisco & Juniper Networks | Wireless, Voice & Data | VoIP | Cellular Networks | Nortel

Lucent | Avaya & Telephone Switch | PBX Platforms | LAN | WAN | Data Center Design & Operations | Help Desk Management

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

  • Lead analysis and product selection efforts across the IBM IGA Blue Sky network; act as a senior leader during cross-functional implementation on a global level
  • Choose the infrastructure design and deployment of IBM datacenters; also oversee network optimization projects
  • Lead site audits, budgeting and system requirements measures for IBM
  • Provide guidance and expertise in Commercial Off-the-Shelf (COTS) product implementation and formulation of enterprise-wide capacity and resource solutions
  • Heavy WIFI and micro Cell project support
  • Coordinated Migration from IBM Legacy internal networks to Netops and Cloud solutions worldwide.

Confidential

Volunteer Peer Support Specialist

  • Identified tools and resources that helped veterans with mental health issues lead richer, fuller lives
  • Discussed personal real-life experiences that helped veterans in managing similar issues in their own lives
  • Aided veterans that returned home from Iraq and Afghanistan and were acclimating to learning to live with physical and physiological issues; mentored them in the areas of goal setting, problem solving, and symptom management to aid in recovery

Confidential

IT Manager/Trainer Quality Assurance/Control

  • Coordinated Quality Assurance/ Control inspection on Voice, Cellular and Data across four networks, three of which were secure
  • Delivered expertise to Contracting Officer Technical Representative (COTR) and Contracting Officer Representative (COR) for the U.S. and NATO networks totaling over 15K seats
  • Introduced the use of AS-Built formats and red line drawings
  • Identified the need for expansion on Domain Message Authentication Reporting & Conformance (DMARC)
  • Led traffic analysis centered on the lowest blocking rate possible; involved working with the Contracting Officer Technical Representative (COTR) and PCO daily
  • Established and sustained cross-functional relationships across all coalitions and NATO teams
  • Sought to deliver the best possible IT communication solutions possible to the war fighter; honored with an Outstanding Availability Rate Award as a result

Confidential

Senior Program Manager

  • Led Tier II Help Desk services for 3K seats across most city departments
  • Oversaw vendor and customer management, staff augmentation, business development and billing operations
  • Reviewed contractual service-level agreements (SLA) to fuel compliance; garnered a 99 % system availability rating

Confidential

Telecom Director

  • Delivered ongoing support throughout field engineering, installation, training, and logistics operations for the Iraqi Armed Forces, encompassing voice, cellular and data communications
  • Held position of Communications Director for the Iraqi Ministry of Defense during tenure
  • Worked in conjunction with the Multi-National Security Transition Command, Iraq’s Contracting Officer Technical Representatives consisting of 21 expats, over 60 Iraqi Army personnel and 15 members of the U.S. military
  • Installed the IDN Network Operations Center and 28 Divisional Nodes; overcame scheduling issues to close out ahead of schedule
  • Offered real-time command and control data, cellular and voice services Confidential all levels of the Iraqi Military and the Ministry of Defense with Cisco 256-bit encrypted core and Aero net wireless LAN-based campus infrastructure on Dynamic Multipoint Virtual Private Network (DMVPN)
  • Forged positive relations between the Iraqi Ministry of Defense and Iraqi Divisional Headquarter commands
  • Coordinated air assets and constructed intricate transport engineering packages made up of cable run lists, facility assignments and rack elevations using the COTS systems
  • Reviewed red-lined engineering and generated final site as-built documents that resulted in the most sophisticated network in the Middle East and, ultimately, served as a driving force when stabilizing Iraq

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