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Software Engineer Resume

Seattle, WA


  • Accomplished Business Systems Analyst and Support Engineer at various levels of techno - functional capabilities of government and private sector financial management systems.
  • 5+ years of experience in modernizing and supporting mission-critical Core Financial Management Systems of multiple cabinet-level government agencies.
  • Experienced in conducting various SDLC sessions in Agile Development Environment including requirements management, traceability matrix, user story development and Change Requests (CR) management.
  • Experienced in systems and Business Services implementation.
  • Experienced in preparing Data Conversion/Cleansing documentation and activities in Data Migration process.
  • Experienced in developing test cases/scripts as well as conducting various tests including functional tests.
  • Experienced in client support and issue resolution management with third party vendors.
  • Expert in remedy ticket and issue tracking systems and reporting.
  • Knowledgeable in performing detailed researches and providing sound recommendations.
  • Knowledgeable in preparing issue resolution metrics of integrated systems.
  • Familiar with Data Warehouse and ETL.
  • Experienced in preparing and providing quality training materials as well as providing the training both online and in class to end users.


Remedy Ticket tracking and Training tools: Atlassian JIRA, Camtasia, and Snagit.

Computer Languages: Java, C#, SQL, HTML, CSS, JavaScript, Visual Basic and XML.

Databases: Oracle, MS Access, SQL, TOAD and Oracle SQL Developer.

Business Modeling Tools: UML, MS Visio, IBM Rational DOORS and IBM Rational Rose.

Financial Systems: Oracle e-Business Suite (R12) and SAP Financials.

Reporting Tools: Business Objects (BOBJ) and Atlassian Informatica reporting systems.


Confidential - Seattle, WA

Software Engineer

  • Design and develop various applications for training, record keeping and production reporting system using C# and SQL.
  • Writing new and update existing test cases and plans. Creating and enhancing automation tests and test tools.
  • Working closely with team members on time driven project collaboratively.
  • Prepare software documentations from requirements management to release. Author new test cases and scripts, perform various test activities, and follow up with other developers and project manager.
  • Training students in the helm of computer science including mathematics and business analysis.

Confidential- Richmond, VA

Business Systems Analyst / Tester

  • Supported the software project activities both pre go-live and production environments.
  • Designed, developed and supported websites and web-based applications for childcare agencies.
  • Authored test cases and scripts, performed various test activities, filed bugs, and followed up with other developers and operations team.
  • Developed quality training materials and provided them in class and online to support teams, teachers, parents, administrative personnel and internal support team.
  • Conducted issue resolution meetings with clients, prepared action items and communicated minutes with client and internal teams.
  • Provided support and issue resolution activities via email, chat, issue tracking systems and telephone.

Confidential - Fairfax, VA

Senior Consultant - Business Systems Analyst / Support Engineer

  • Provided expert functional and technical support to the USDA’s Financial Management Modernization Initiative (FMMI) system both onsite and offsite.
  • Supported the deployment of automation software of SAP FI for the NRCS and Forest Services (FS).
  • Implemented data loading scripts using SQL Loader that are invoked through Java program.
  • Implemented business services for validating and processing data between SAP FI and MarkView systems.
  • Successfully implemented an interface tool using PentaHo to load vendor payment transactions data into data warehouse. Worked closely with the OCFO team to ensure data integrity between SAP FI and data warehouse.
  • Performed Data Conversion and Data Cleansing efforts and provided support to project managers while adhering to excellent writing standards and documents produced to meet team quality assurance reviews.
  • Developed post-implementation configuration documentations, business process procedures, quick reference guides (QRGs), Quick-Start guides, and other supporting documents.
  • Prepared issue resolution metrics for GovTrip, TRVL, and FMMI systems to resolve issues efficiently.
  • Assisted the project managers in establishing processes and procedures of the Helpdesk team.
  • Supervised partners within the assigned team through managing performance and addressing employee relationships, identifying and resolving issues, and made sound improvement recommendations.
  • Supported the Department of Commerce Team as an Independent Verification and Validation (IV & V) processor while following (and to meet) international trade compliance policies.
  • Provided Oracle Request-to-Procure, Procure-to-Pay and General Ledger training to the Oracle Team.

Confidential - Reston, VA

Business Analyst - Support Engineer

  • Provided techno-functional support for the financial systems of the Department of Labor’s newest Oracle EBS based ERP - New Core Financial Management System (NCFMS) users.
  • Implemented and managed, after analyzing and testing, the Asset Capitalization threshold and Useful-Life of assets in the Fixed Asset module to keep proper depreciation records based on Oracle Set of Books.
  • Implemented search engine like full text search for federal spending data (contracts and grants) using the Lucene based DBSight tool which collects and index the data for faster search results.
  • Implemented incremental indexing to allow daily updates on data to be processed and be available for search.
  • Implemented integration with FPDS-NG GUI Services to allow for viewing of contract and grants.
  • Created and provided high-level Business Transactions and financial reports for the DOL management team to assist them in their business decisions including financial forecasting using SQL with Informatica.
  • Performed Journal Vouchers, re-classifications, Miscellaneous Obligation Requests (MOR), Treasury confirmations and other mass uploads using SQL with DataLoader and generate financial reports.
  • Setup and managed role-based user accounts with agency specific privileges for all 13 DOL agencies.
  • Created systems requirements while providing support to Business Requirements team and communicated client vision with the Development and Operations teams for the Business Process Optimization (BPO).
  • Monitored the JIRA ticketing system to respond to customers issues with resolution in a timely fashion.
  • Monitored incoming and outgoing telephone calls, documented user issues and maintained Service Level Agreement (SLA) with user’s business unit.
  • Authored test plans and scripts for the implementation of P-Card (Government issued purchase card) and Fixed Asset management modules.
  • Monitored daily workflow and delegated appropriate personnel and reported on identified metrics.
  • Led weekly Agency-Outreach meetings to support several DOL agencies while managing exception requirements handling.
  • Engaged directly with business clients in creating and delivering high quality training materials, user manuals, handbooks, Computer Based Training (CBT) and provided training to end users.

Confidential - Washington, D.C.

Financial Systems Analyst / Approval Hierarchy Manager

  • Designed and developed a production reporting system for the Accounts Payable team.
  • Redesigned a value-added accounting line strings and other mission-critical data of the GL Project Bedrock.
  • Prepared and documented test cases and scenarios with Imaging and Workflow business processes.
  • Managed user, vendor and volunteer accounts in the financial systems.
  • Administered access control, report generating and document control in a fast paced environment.
  • Created measures-of-efficiency and qualities of document flow to assist the ongoing improvement of process.
  • Performed quality review of the Sub-Ledger and General Ledger (GL) of the Accounts Payable transactions.
  • Fixed broken website and host it on new servers.
  • Tested the Accounts Payable module for scalability of large number of production and provided analysis data with recommendations.
  • Performed various testing including Performance and UAT testing.

Confidential - Washington, D.C.

Financial Systems Analyst/ Accounts Payable

  • Provided front-line support to more than 3,000 Confidential volunteers.
  • Supported the online shoppers of the Confidential Insurance Alliance (GEICO and the Hartford insurance Cos).
  • Provided support to all departments in their need for financial transaction related issues.
  • Managed user, vendor and volunteer accounts in the financial systems.
  • Administered access control, report generating and document control in a fast paced environment.
  • Processed bi-weekly payments for employee benefits, garnishments, and insurance premiums.
  • Transmitted Positive Pay (POS) files to banks on a daily basis and processed monthly rent for State Offices.
  • Prepared ACH and banking information setups for Tax Aide and Driver Safety volunteers.
  • Coordinated the Accounts Payable and Procurement Team’s business process functions to ensure timely and accurate processes and payments to vendors, clients, employees and volunteers using JD Edwards.
  • Determined and executed proper routing/handling for routine documents received in the Payable Services.
  • Assisted all team leaders/management of seven departments in resolving Exception Resolution Queue items.

Confidential - Columbus, Ohio

Information Systems Associate/Specialist

  • Developed, tested and maintained websites and applications for Medicare and Medicaid billings that are HIPPA compliance using Java, HTML, CSS, JavaScript, Visual Basic and SQL.
  • Performed multiple application tests including Unit, Performance, Integration, and UI tests.
  • Responsible for patient data and information assurance to meet HIPPA compliance policies.
  • Performed security enhancement measures and troubleshooting for both software and hardware problems.
  • Installed, configured and administered Microsoft Windows XP Pro and MS Windows Server 2000 Network.
  • Initiated the organization’s transformation of the limited county/state service provider to federally accredited service provider; and increased the revenue by more than 150% to break a milestone revenue barrier.

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