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Infrastructure System And Support Manager Resume

SUMMARY

  • Strong background in IT Management combines experience as Helpdesk Manager, Sr. System Administrator, Project Manager and Sr. Information Technology Manager, with ability to develop and deploy IT plans that achieve strategic business goals. Experienced building, leading and motivating teams of productive employees.
  • By continually strive to present a vision of company goals. By directing a team of highly trained and motivated individuals in the unique processes surrounding customer support, creative thinking and system improvement.
  • A successful organization depends on leaders who can handle the demands of change. These leaders come in all styles, philosophies, temperaments, and titles. The demands they face are the building blocks of leadership. By facing a series of transitions, effective leaders are forced to make decisions about what to adopt and what to abandon. The ability to learn from each choice (more so than just making the right choice) is the critical path of leadership.

TECHNICAL SKILLS

  • MS Office Suites
  • Windows Server
  • Window OS
  • MAC OS
  • IPad
  • Tablets
  • IPhones
  • Android
  • Fluke Tools
  • Office365
  • Azure
  • AWS
  • SharePoint
  • Lync
  • Blujean
  • Jira
  • Legato Networker
  • Veritas
  • Arcserve
  • Symantec Ghost
  • SQL Server 2005
  • APS.NET
  • Novell
  • Exchange Server 2000/5.5
  • 2003
  • MS Project
  • Corel Draw
  • HP Open View
  • Open VMS
  • Adobe PhotoShop
  • Btrieve
  • OPICS
  • Front Page
  • CX500
  • ISA Server
  • CRM 3.0
  • Right Fax
  • OCS
  • Exchange 2008 UM
  • EAS
  • Share Point
  • Blackberry Server and Devices and Smart Phone
  • Installing/troubleshooting digital certificates
  • MS SQL Server
  • MS Access Database
  • IDX
  • MS Back Office
  • Ethernet
  • Token ring
  • TrackIT
  • Firewalls and Internet Security
  • Routers
  • Hubs
  • Switches
  • DNS
  • WINS
  • DHCP
  • Active Directory
  • Citrix
  • Compaq Severs
  • Dell Servers
  • Goldmine
  • Adobe Illustrator
  • View Station
  • Concord 4500
  • Active Directory
  • MOM
  • File Syncing tools
  • Lanware
  • Spotlight tools (SQL
  • Exchange and Web Serves)
  • Server Clustering
  • Load Balancing
  • Hardware configuration and upgrades

PROFESSIONAL EXPERIENCE

Infrastructure System and Support Manager

Confidential

Responsibilities:

  • Coach a local and virtual team with outstanding professional leadership
  • Manage and Administer internal network infrastructure and security
  • Administration and Management network, systems and application monitoring consisting of 300+ servers
  • Administration and Management of Exchange 2003 and 2010 servers
  • Conceive of, contribute to, project manage, and maintain new support offerings and technologies
  • Manage client escalations, working with the field team when necessary
  • Perform Human Resources activities, such as hiring, development, retention, and dismissal as needed
  • Manage IT vendor relationships for internal and external IT usage, and service providers

System Manager and Disaster Recovery Coordinator

Confidential

Responsibilities:

  • Administration and Management network, systems and application monitoring consisting of 90+ servers
  • Administration and Management of Blade and SAN solution housing 80 server and 10TB of data
  • Administration and Management of Active Directory OU, Policies, Domain Structure and Trouble Shooting
  • Administration and Management of Exchange 2000, 2003 and 2007(beta) servers
  • Manage the Corporation backup Scheme
  • Help Develop and Implement Corporate Computing Policies
  • Centralize IT services to Support Global Business infrastructure
  • Manage Disaster Recovery and Business Contingency planning, implementation, and testing
  • Evaluate and Suggest new technologies, solution, and services to insure operational longevity
  • Administration and Management Blackberry Server and Devices
  • Administration and Management VM Ware ESX Server and Microsoft Virtual Server
  • Assist with the management 2 Jr System Administrators and 3 Helpdesk Technicians

Sr. IT Manager

Confidential, Baltimore, MD

Responsibilities:

  • Provide IT related guidance for Business owners
  • Manage Departmental budget to insure QOS was adhered to with out compromising services
  • Manage Staff, Services and Resources to ensues SLAs were meet Manage Vendor Contracts and Service agreement
  • Provide Sr Management with various reports with a high level overview, Capacity Planning, Trend Analysis, System Performance and Forecasting.
  • Manage Desktop Engineers, Network Engineers, System Administrator, and Computer Operators.
  • Oversea projects, practice support acquisition, rollouts and upgrades
  • Manage and Monitor server room environment
  • Manage Daily Data Center and Network Operations
  • Mange Open VMS environment while insuring we remain HIPPA compliant
  • Manage Disaster Recovery and Business Contingency planning, implementation, and testing

System Administrator

Confidential, Washington, DC

Responsibilities:

  • Managed network, systems and application monitoring consisting of 50+ servers, 15 applications, and 4 operating systems
  • Provided network and server trend analysis to insure maximum uptime and decrease network bottlenecks
  • Developed small in - house applications
  • Upgrade 50+ Severs Operating Systems (O/S) from Windows 2000 server to Windows 2003 Server
  • Manage Active Directory OU, Policies, Domain Structure and Trouble Shooting
  • Manage and Monitor Legato Networker enterprise backup system
  • Disaster Recovery planning, implementation, and testing
  • Conduct web application load and stress testing
  • Provided management with system and application performance analysis, which maintain peak operational performance at the same time dramatically reducing operational cost.

Manager, Technical and E-Commerce Support

Confidential, Washington, DC

Responsibilities:

  • Manage support technician providing 1st, and 2nd for our local users and regional offices located throughout the US and Europe .
  • Provide guidance and a technical resource and 3rd level support.
  • Manage the migrated 350+ workstation s Operating Systems (O/S) from WindowsNT to Windows 2000
  • Help develop, deploy and support computer applications
  • Organize, and analyze corporate computer policies and procedures
  • Manage and monitor Veritas and Arcserve backup system
  • Enter and document problems and resolution in TrackIT ticket tracking system
  • Communicate with end user regarding the status of their request
  • Troubleshoot, diagnose, and escalate problems reported by end users
  • Resolve 90% of issues on 1st contact
  • Maintain professional, responsive and empathetic attitude with end users and peers
  • Follow through with escalated issues to ensure resolution within set time frame

IT System Support Technician

Confidential, Washington, DC

Responsibilities:

  • Provide day - to-day computer support and networking problems reported by users.
  • Answered telephone calls to assist computer users encountering problems.
  • Configured workstations, installed commercial & proprietary software, and created O/S network images with Symantec Ghost.
  • Installed, configured, maintained and upgraded hardware & software such as Goldmine, MS Office, Crystal and SQL for new and existing desktops/laptops in a 250+ user environment.
  • Managed the migration of a multitude of banking applications to on-line solutions to create efficient, reliable and cost effective transactions resulting in increased profitability for the company.
  • Installed and configured over 22 in-house SQL-based applications
  • Provided 1st, 2nd, and 3rd level support for users locally and remotely using terminal service client and PCAnywhere for the regional offices located throughout the US and Europe.

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