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Systems Engineer Resume

Dover, DelawarE

PROFESSIONAL SUMMARY:

  • Exceptionally disciplined and resourceful telecommuting Windows Server Engineer/ Systems Engineer with a terrific customer service record.
  • Accomplished multi - tasker who functions well independently or as part of a team. Flexible scheduling availability to assist in emergencies and other unusual circumstances.
  • Provide full Systems Administrator services supporting over 500,000 Windows Servers 2007, 2008, 2008 r2, 2012, 2012 r2 and 2016.
  • Physicals/ VMs, including Active Director and DFS, running in and on multiple ESXi 5.5 Enterprise clusters across multiple environments.
  • Created, and documented, standardized procedures to more efficiently assist end users with self-help..
  • Maintenance and updates of documents after hardware/software changes occurred to ensure quality, timeliness, and efficiency of the company’s technical documents. Including but not limited to hardware/software development lifecycle, product delivery, and product and patch releases.
  • Explained technical ideas in user friendly language.
  • Works well independently or in a group setting providing all facets of server support such as physical/virtual server builds, troubleshooting, application installations and configuration, and maintenance.
  • In-depth knowledge and understanding of numerous software packages and operating systems.
  • Skilled in providing customer and end-user support.
  • Knowledgeable in project management tools, processes and techniques.
  • Managed access control for over one-hundred thousand employees in about 40 countries.
  • Basic PowerShell scripting to automate administrative tasks, maintenance, and research.
  • Proficient in Microsoft Windows OS versions 7, 8, 8.1, and 10, Microsoft Office versions 7, 10, 13, and 16.
  • Successfully completed necessary cleanup of defunct Active Directory GPOs and OUs, including decommissioned servers, users and user groups.

EXPERIENCE:

Confidential, Dover, Delaware

Systems Engineer

Responsibilities:

  • Monitor existing systems to ensure structural integrity
  • Oversee the installation of new hardware and software
  • Install and configure operating systems and routinely test installed software for glitch detection and other issues
  • Provide technical direction to IT support staff
  • Ensure constant availability of technical resources
  • Think outside of the box to implement innovative and effective solutions
  • Making use of regedit, gpedit, and secpol consoles to make any necessary local setting changes
  • Talk with customers and understand their needs, communicating the requirements and timeline for their system plans.
  • Work with a team to ensure projects are completed effectively and efficiently. vSphere Web Client 6.5
  • Application Migration
  • Virtual and physical server builds along with program and file migration
  • Creating and modifying network diagrams
  • Creating knowledge base content and creating server build procedures

Confidential, Wilmington, Delaware

PC Technician

Responsibilities:

  • Office Move - tear down/ build up workstations
  • Monitor installs
  • Cable management
  • Hardware installs (docking stations, keyboards, mice, phones)

Confidential, Wilmington, Delaware

IT Support Technician

Responsibilities:

  • Disconnecting and reconnecting PCs, laptops, decking stations and thin clients
  • Troubleshooting PC’s, laptops and thin client devices.
  • Provided 1st line support to users
  • Basic troubleshooting of Cisco telecommunication equipment - Telephones and Wireless Access Points

Confidential, Wilmington, Delaware

Microsoft Server Administrator

Responsibilities:

  • Citrix User Admin, Blackberry User Admin, Print Clusters Admin
  • Virtual Server Builds and VMware Admin: Windows Server 2008, 2008 r2, 2012, 2012 r2 and 2016, vSphere Client 5.0, 5.5, 6.0, vSphere Web Client 6.5
  • Physical Builds and Migrations: from 2008 and 2008 r2 to 2012 and 2016
  • Physical and Virtual Server Decommissioning
  • Application Installation & Testing
  • Asset & Application Management
  • Making use of regedit, gpedit, and secpol consoles to make any necessary local setting changes
  • SCCM: Security Patching, Application deployments, and OS deployments
  • Working closely with application owners to patch their server vulnerabilities provided by the globe (OS and Applications)and investigating that the vulnerabilities updates are applicable and required on the server
  • Writing Knowledge Base Articles
  • Drive innovation in the form of new technologies and automation
  • Adhere to all Barclaycard US/Global Banking Standards, Policies, and Governance practices (i.e. Logical Access Management, Records Management, Information Movement, etc.)
  • Assume ownership, if needed, of various initiatives across Barclaycard for complete and successful delivery, and limit downtime by quickly resolving production incidents
  • Project work

Confidential, Warminster, Pennsylvania

IT Help Desk Support

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Train computer users.
  • Respond to email messages for customers seeking help, ask questions to determine nature of problem, walk customer through problem-solving process, follow up with customers to ensure issue has been resolved.
  • Install, modify, and repair computer software.
  • Troubleshooting Networking issues: DNS, DHCP, and ports.
  • Troubleshooting LAN and WAN issues: Ports, Connections, and Wiring

Confidential, Wilmington, Delaware

IT Support Technician

Responsibilities:

  • PC, laptop, decking station and thin client installation
  • Troubleshooting PC’s, laptops and thin client devices.
  • Provided 1st line support to users
  • Basic troubleshooting of Cisco telecommunication equipment - Telephones and Wireless Access Points

Confidential, Malvern, Pennsylvania

Help Desk Analyst

Responsibilities:

  • Answer desktop support phone calls timely; provide thorough problem resolution and/or escalation as appropriate
  • Log and track all inbound issues, problems, and requests for service through all entry points into Remedy Ticket tracking system
  • Provide professional support to a wide variety of customers with limited to advanced familiarity with computers on a first-call resolution status
  • Communicate with customers, providing status updates and follow-up to ensure satisfaction
  • Work overtime with little or no notice as needed & Attend team meetings, phone conferences, and as needed

Confidential, Newark, Delaware

IT Technician

Responsibilities:

  • Configuring and connecting switched and installing patch panels
  • Server 2003 daily Incremental backups and weekly differential backups
  • Program installation and configuration
  • Email ticketing resolution and escalation
  • Printer and drive mapping
  • Adding and configuring new users, installing and sharing printers
  • Managing and monitoring performance by using event viewer and performance monitor
  • Configuring RDP

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