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Senior Windows Engineer And Architect Resume

Atlanta, GA

CORE COMPETENCIES:

  • Remote Service Desk
  • Microsoft Azure
  • VMWare and Hyper - V
  • MobileIron, AirWatch, XenMobile
  • Root Cause Analysis
  • Microsoft Desktop and Server Support
  • Microsoft Active Directory
  • Enterprise Mobility Management

TECHNICAL SKILLS / SOFTWARE KNOWLEDGE:

  • Active Directory
  • Windows Server
  • McAffee Antivirus & EPO
  • Azure
  • Windows OS
  • VMWare
  • Hyper-V
  • Microsoft Office / Outlook
  • SCCM
  • Microsoft Exchange
  • Active Sync
  • VPN
  • Desktop & Remote Support
  • Enterprise Mobility Management
  • MobileIron
  • AirWatch
  • XenMobile
  • Data Center & SAN Support
  • Networking and Support
  • Powershell
  • Mobile Device Management
  • AWS
  • Office 365
  • Centrify
  • CyberArk
  • Cloud Security
  • REST
  • Web services

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Windows Engineer and Architect

Responsibilities:

  • Design, implement, and manage AirWatch, MobileIron, Microsoft Intune, and Xenmobile
  • Perform root cause analysis and troubleshoots complex issues
  • Clustering Support and maintenance
  • Office 365, Office 2016
  • MS SharePoint, Teams, Skype For Business, Yammer, OneDrive, and Dynamics Engineer
  • Perform server support, maintenance, and implementation for 2008, 2012, and Azure
  • Develop and configure software/cloud/security platforms utilizing REST architecture
  • Worked with most common platforms of mobile devices including; Android OS and iOS
  • Virtualization and virtual platform support for VMWare and Hyper-V
  • Perform MDM design and functionality changes to improve database efficiency
  • Lead MDM related projects including upgrades, updates, and replacements
  • Configure and update MDM system security
  • Microsoft Identity Manager
  • AirWatch to Intune, MobileIron to AirWatch, Intune to Mobile Iron migrations
  • Design, implement, and manage cyber security solutions including Centrify and CyberArk
  • Perform root cause analysis and troubleshoots complex issues
  • Cloud security solution design, support and integration
  • Developed and managed software/cloud/security platforms utilizing REST architecture
  • AD Maintenance, upgrades, and integrations
  • Became certified in Centrify and CyberArk
  • Cloud and server-based app integration and support
  • Compliance analysis, advisory, and configuration
  • Lead a tier 2 team of desktop support personnel and a tier 3 team for MDM
  • Manage XenMobile MDM solution configured for high availability
  • Perform root cause analysis and troubleshoots complex issues
  • Clustering Support and maintenance
  • O365 Administrator
  • Perform server support, maintenance, and implementation
  • Develop and perform platform testing pre-implementation utilizing virtual solution
  • Worked with most common platforms of mobile devices including; Android OS and iOS
  • Perform regular maintenance and cleanup of MDM platform
  • Perform MDM design and functionality changes to improve database efficiency
  • Lead MDM related projects including upgrades, updates, and replacements
  • Configure and update MDM system security
  • Senior engineer duties included management of Zen Works, Active Directory, McAffee EPO, Trend Micro Office Scan, and assisting with Lotus Notes

Confidential, Atlanta, GA

Senior Mobile Device Management / EMM Engineer

Responsibilities:

  • Provided technical support, troubleshooting, solution design and consulting for small business and large corporation Mobile Device Management and EMM solutions.

Software Supported: MobileIron, Airwatch, Windows Azure, Windows InTune, Microsoft Active Sync, Android OS 4.0 and up, iOS 6.0 and up, Windows Mobile OS, software and hardware firewalls

Confidential, Atlanta, GA

Senior Systems Engineer

Responsibilities:

  • Provided Microsoft application, network, systems and network security support

Software Supported: Office 2010, Outlook and OWA, Exchange 2003 and 2010, 2008 R2 server and Active Directory, Citrix, VMWare, AirWatch, McAffee Corporate, Microsoft Identity Management, backup and recovery, security, Cisco VPN

Confidential, Atlanta, GA

Senior Active Directory and Messaging Architect

Responsibilities:

  • Managed nation-wide team of 10 people for the oversight and resolution of all trouble tickets

Software Supported: Windows OS, MS Exchange 2003/2007/2010 , Active Directory

Confidential, Pittsburgh, PA

Team Lead/ Jr Project Manager

Responsibilities:

  • Provided management and technical expertise during Rite-Aid infrastructure update and deployment project focused on POS Terminals and Mainframe upgrades
  • Created updated workflow that further improved process while remaining under budget

Confidential, Pittsburgh, PA

Helpdesk Analyst

Responsibilities:

  • Provided software support for Confidential employees, executive staff, and customers
  • Improvement of support process proficiency via development of improved Q&A scripts

Confidential, Hoover, AL

Network Administrator

Responsibilities:

  • Maintained network services and system uptime for end users within 15 user office.
  • Ensured data integrity and protection by managing system backup and access controls.
  • Improved workflow and service delivery by implementing a new server-based CMS

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