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System Analyst (tech Specialist) Resume

San Jose, CA

SUMMARY:

  • Around 14 years of strong experience, which includes installation, configuration and maintenance of physical and virtual server infrastructure.
  • Expertise in Microsoft Windows Server Administration, Configuration and Troubleshooting.
  • Extensive knowledge of Active Directory management and troubleshooting of domain controller issues.
  • Expertise in Active Directory design and support (GPOs, AD Schema, OUs, LDAP, Sites, Replication, etc.)
  • Experience in Carbonblack threat protection tool (CB Protection).
  • Experience in Migrating Users, Groups, Workstations and Application window Servers from Source Domain to Target Administration of user Accounts, Groups, Resources, Security, Backup strategies in window Servers 2003/2008R2/2012
  • Expertise in Windows Server related operational work and troubleshooting.
  • Very good understanding to finding and providing Root Cause Analysis (RCA) of the issue.
  • Understanding of PKI, certificate management.
  • Understanding of LDAP configuration.
  • Experience in DNS, DHCP management.
  • Extensive knowledge of InfoBlox device to manage DNS/DHCP/IP. NIOS upgradation, Grid master configuration, Multi site configuration, DNS Traffic Control (DTC), Anycast Configuration.
  • Experience in preparing architecture design & document of Active Directory and Identity Management.
  • Experience in machine hardening as per security benchmarks. Maintain Domain Controller’s standard security benchmarks.
  • Experience in Microsoft Identity Management (IAM/FIM/MIM) Configuration and Operations.
  • Strong experience working with various Development & Test teams in an Enterprise level environment.
  • Extensive knowledge of VMWare Virtualization configuration & management of ESX, ESXi, Virtual Center, vSphere, Virtual Machine.
  • Troubleshooting of VMware related issues, HA/DRS/Migration/Virtual Center/VM/ESXi.
  • Expertise in Physical - to-Virtual (P2V) & Virtual-to-Virtual (V2V) migration with pre & post checks and actions.
  • Experience in Implementation, Configuration of Virtualization infrastructure.
  • Experienced in documenting various maintenance activities, upgrades, changes in the network architecture.
  • Experience in Amazon Web Services (Amazon EC2, Amazon S3, Amazon Elastic Load Balancing, AWS Identity and access management, AWS Cloud Watch)
  • Excellent experience of SLA preparation with decent documentation skills with good hands On MS office Products.
  • Develop and implement Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) for corporate as per Information Security Management Systems Standard (ISMS) also Experience with ITIL processes for Incident Problem.
  • Excellent interpersonal, communication, and leadership skills across teams and levels of organization with experience in working with all levels of management and subordinates, cross-functional and external teams, and stakeholders; with the ability to mentor, guide and motivate teams.
  • Dependable, self-motivated and able to work independently as well as with teams and colleagues.
  • Extensive knowledge of PowerShell / PowerCli cmdlets and scripting to complete some time taking manual tasks to do automatically and faster way.
  • Disk Cleanup on multiple remote windows servers.
  • Ping and Port check quickly.
  • Last hotfix installed on windows machine.
  • Fetch server inventory with IP, OS, CPU, memory etc details from multiple remote machines.
  • Get print server and Printers configuration.
  • Get VMWare virtual machines inventory from multiple virtual centers and with around 50 properties of VM.
  • Get all the installed Software’s inventory from remote machine.

TECHNICAL SKILLS:

Operating systems: Windows Clients 98/XP/Vista/7/8/10, Windows Servers 2000/2003/2008/2012/2016 Server hardware: HP Blade system(HPBL685c), HP ProLiantG2, IBM Blade Center, IBM Blade HS22/HS23, Fujitsu Blade Servers, IBM X3650 servers, Dell, HP RACK and Blade Servers.

Virtualization: VMware Virtual Center ESX, vSphere ESXi, Skyport SkySecureCloud: Amazon EC2

AntiVirus: Symantec, Trend, Sophos, McAfee.

Cluster Solutions: Microsoft Failover Clustering (SQL & Print Server)

Scripting language: VB Scripting, PowerShell, PowerCli, HTML, PHP.

Ticketing tools: HP, SAP, BMC Remedy Service Now

Monitoring Tools: Nagios, BMC Petrol, Zenoss, and SCOM.

Patch Management: System Center Configuration Manager (SCCM), Microsoft Deployment Kit (MDT), Windows Server Update Services (WSUS)

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

System Analyst (Tech Specialist)

Responsibilities:

  • Responsible to manage Infrastructure Management Services.
  • Managing Active Directory & Domain controllers, Infoblox IP/DNS/DHCP Management, identity & Access Management.
  • Supporting in designing, implementing and evaluating applications, systems and utilities relevant to Active Directory services like LDAP authentication and providing certificates.
  • Performed domain controller upgradation, Demotion & Promotion of DCs to Windows Server 2016.
  • Automate the AD reports and DC health check using power shell script.
  • Developed various PowerShell script to get report on email if any change in Group membership, User Password changed, Notify to users before Password Expiry, Disable user if password not changed.
  • Successfully design & implemented Carbonblack threat protection tool to secure all critical servers.
  • Successfully re-design Sites & Services.
  • Responsible to do POC of any new tool for IT team.
  • Responsible of RaaS/Rap Active Directory reports and mitigate all the recommendation. Remove all the critical flags from environment.
  • Proposed and implemented, approved new architecture of development domain.
  • Migrated AD objects from Prod to Dev Domain environment.
  • AD OU, Groups & Contact Import/Export successfully done using Ldfide command and users imported using custom PowerShell Script.
  • Managing Azure SSPR portal.
  • Managing Thycotic Secrete Servers.
  • Responsible to extend AD schema, create custom attributes.
  • Implemented Active Directory Red Forest Design environment aka Enhanced Security Administrative Environment.
  • Managing 1000+ virtual machines from vSphere 5.5 & 6 versions.
  • Maintaining PowerCLI scripts to manage daily routine tasks and other manual task to automate.
  • Implemented SkySecure Servers and created Compartment on these virtual environments.
  • Responsible for User On-boarding process using Microsoft Identity Management (FIM/MIM) tool.
  • Taking care of all user on-boarding related operational task.
  • Planning and implement data synchronization between external data to AD.
  • Customize update certain data fields from HR data to multiple attributes in AD user object.
  • Operating System security hardening of Domain Controllers.
  • Successfully configured MIM Group Management along with Stage environment where created another Domain and respective MIM related servers.
  • Responsible to manage Infoblox devices.
  • Managing LDAP load balancers and LDAP related queries.
  • Risk assessment and resolution findings.

Confidential

Support Lead (Technical Lead)

Responsibilities:

  • Responsible to manage Windows Operations Support.
  • Leading 11 member’s team.
  • Responsible to maintain SLA of all the Incidents & Service Requests.
  • Maintain all the requests and reported issues using Service Now ticketing tool.
  • Following Incident management, Change management & Problem management.
  • Responsible to manage all remote infrastructure servers, which are located in datacenters, globally.
  • Successfully completed Physical to Virtual (P2V) and Virtual-to-Virtual (V2V) migration.
  • Expertise in troubleshooting Virtual Centers and vSphere related issues.
  • Expertise in managing MS Windows 2008 R2 Failover Clustering, NLB for various critical applications.
  • Handling Windows Server’s security patching through SCCM.
  • Worked on many System Improvement plans to stabilize operation’s work.
  • VM deployment, re-configuration and troubleshooting.
  • ESX/ESXi administration & troubleshooting.
  • Responsible to Coordinating with Microsoft, Infoblox and VMware team for escalated issues.
  • Responsible to update SLA report to management and client.
  • Worked on many System Improvement Plans to make environment healthy.
  • Provide RCA (Root Cause Analysis) of errors or failures.
  • Reporting monthly data to client and doing analysis of tickets to check the process and technical quality work.
  • Created many useful PowerShell scripts for Operations team to do daily routine task.
  • Disk Cleanup on multiple remote windows servers.
  • Ping and Port check quickly.
  • Last hotfix installed on windows machine.
  • Fetch server inventory with IP, OS, CPU, memory etc details from multiple remote machines.
  • Get print server and Printers configuration.
  • Get VMWare virtual machines inventory from multiple virtual centers and with around 50 properties of VM.
  • Get all the installed Software’s inventory from remote machine.
  • Delete Log files on the Servers to handle Out of Disk Related Issues.
  • Analyze current and historical performance trends, suggest performance-tuning, capacity planning for current and upcoming sites involving overall storage, Server, Bandwidth, software requirement.
  • Extensive experience in design, installation and administration of Windows Systems.
  • Implement and manage vMotion, Storage vMotion, VMware high availability and resource load balancing by configure HA, DRS clusters for VM’s and Network teaming and bridge mode configure in ESX servers and virtual servers as per the requirement.
  • Create and manage resource pools and add the VM’S into resource pools, install VM tools into VM’s and allocate for end user and setting up priorities on CPU, memory (RAM) and other resources.
  • Create and manage, update IPs / DNS Names, A records, CNAME.
  • Monitor server alerts on Zenoss and BMC petrol tool and act accordingly.
  • Responsible to propose plan during shutdown maintenance activity.
  • Performed Hardware and Software maintenance of VMware ESX/ESXi Host Clusters, Servers and Virtual Machines.

Confidential

Team Lead - L3 (Sr. IT Consultant)

Responsibilities:

  • Responsible to manage Windows Operations Support.
  • Remotely handling 5000+ servers.
  • MS Windows 2008 R2 Failover Clustering with Print Spooler role.
  • Managing 6000 print queues using multiple MS clusters.
  • VM deployment, re-configuration and troubleshooting.
  • Responsible to maintain SLA of all the Incidents & Service Requests.
  • Maintain all the requests and reported issues using HP Service Support ticketing tool.
  • Following Incident management, Change management & Problem management.
  • Responsible to manage all remote infrastructure servers, which are located in datacenters, globally.
  • Successfully completed Physical to Virtual (P2V) and Virtual-to-Virtual (V2V) migration.
  • Expertise in troubleshooting Virtual Centers and vSphere related issues.
  • Expertise in managing MS Windows 2008 R2 Failover Clustering, NLB for various critical applications.
  • Handling Windows Server’s security patching through SCCM.
  • Worked on many System Improvement plans to stabilize operation’s work.
  • VM deployment, re-configuration and troubleshooting.
  • ESX/ESXi administration & troubleshooting.
  • Responsible to Coordinating with Microsoft, Infoblox and VMware team for escalated issues.
  • Responsible to update SLA report to management and client.
  • Worked on many System Improvement Plans to make environment healthy.
  • Provide RCA (Root Cause Analysis) of errors or failures.
  • Reporting monthly data to client and doing analysis of tickets to check the process and technical quality work.
  • Re-Imaging the server using scripted image through Console on HP, IBM and Dell hardware.
  • Getting remote login using Remote Boards e.g. HP-iLO, IBM and Fujitsu.
  • Configuring RAID Volumes.
  • Implement and manage vMotion, Storage vMotion, VMware high availability and resource load balancing by configure HA, DRS clusters for VM’s and Network teaming and bridge mode configure in ESX servers and virtual servers as per the requirement.
  • Create and manage resource pools and add the VM’S into resource pools, install VM tools into VM’s and allocate for end user and setting up priorities on CPU, memory (RAM) and other resources.
  • Create and manage, update IPs / DNS Names, A records, CNAME.

Confidential

System Administrator - L2 (Sr. IT Consultant)

Responsibilities:

  • Responsible to manage Windows Operations Support.
  • VM deployment, re-configuration and troubleshooting.
  • Responsible to maintain SLA of all the Incidents & Service Requests.
  • Remotely handle Germany Datacenter, Physical & Virtual servers.
  • Experience on SAP ticketing tool.
  • Move server into DMZ network.
  • Following Incident management, Change management & Problem management.
  • Responsible to manage all remote infrastructure servers, which are located in datacenters, globally.
  • Successfully completed 1900 Physical to Virtual (P2V) migration using VMWare standalone tool.
  • Worked on many System Improvement plans to stabilize operation’s work.
  • VM deployment, re-configuration and troubleshooting.
  • ESX administration & troubleshooting.
  • Responsible to Coordinating with Microsoft and VMware team for escalated issues.
  • Responsible to update SLA report to management and client.
  • Worked on many System Improvement Plans to make environment healthy.
  • Provide RCA (Root Cause Analysis) of errors or failures.
  • Reporting monthly data to client and doing analysis of tickets to check the process and technical quality work.
  • Re-Imaging the server using scripted image through Altiris Console on HP, IBM and Dell hardware.
  • Getting remote login using Remote Boards e.g. HP-iLO, IBM and Fujitsu.
  • Configuring RAID Volumes.
  • Create and manage resource pools and add the VM’S into resource pools, install VM tools into VM’s and allocate for end user and setting up priorities on CPU, memory (RAM) and other resources.

Confidential

Sr. System Administrator

Responsibilities:

  • Responsible to manage IT Team.
  • Responsible to manage all Windows Clients and Servers.
  • Troubleshooting of client and Server machines.
  • Support Installation and maintenance of networks with 50 - 100 computers and Laptops. Included data & user’s management, internet sharing, network and server troubleshooting.
  • Responsible to create AD Users / Groups based on On-boarding and developer’s requirement.
  • Software Installation related to .NET 2003 and .NET 2005 environment. (IIS6.0 configuration, Framework)
  • Administering of SQL 2000 and 2005 Server.
  • Deployment of web based application on client’s (Customer) server.
  • Worked on many System Improvement Plans to make environment healthy.
  • Re-Imaging the server using scripted image through Altiris Console on HP, IBM and Dell hardware.
  • Getting remote login using Remote Boards e.g. HP-iLO, IBM and Fujitsu.
  • Configuring RAID Volumes.

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