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Senior Information Systems Specialist/consultant Resume

Philadelphia, PA

SUMMARY:

Over twelve (12+) years of progressively responsible experience as an Information Systems Analyst (Level 2 - 3 PC Desktop Support) and PC/Network Technician with organizations that support large global multi-network user environments. Skills include: Excellent Customer Service - Project Management - and Supervisory roles.

TECHNICAL SKILLS:

  • Computer network administration, configuration, diagnosis and installation
  • 2k10/12 Server(AD); Novell NetWare 6.x/5.x; Unix Sun Solaris 8
  • Hardware/Software installations, upgrades, troubleshooting, diagnostics, d Confidential recovery and preventive maintenance techniques
  • Support level skills in Win 10/8/7 (AD), XP; Apple/Mac OS X; Confidential RS6000/AS400 Tape Library/Backups; MS Back Office (SCCM, SMS, etc.); SQL Server 7.0; DOS, MS Exchange Server 2013/2010; VPN, TCP/IP, GPS, Mobile (iPad/iPhone OS, Android provisioning/Blackberry Enterprise Server admin.), Wireless and Assistive Technologies environments
  • Knowledge of various software applications including (but not limited to)

PROFESSIONAL/TECHNICAL EXPERIENCE:

Senior Information Systems Specialist/Consultant

Confidential, Philadelphia, PA

Responsibilities:

Senior level I.T. support; Implemented & performed I.T Lifecycle Management processes; Asset management; Test, install, migrate and/or upgrade various software applications including assistive technologies, e-mail, operating systems, EPIC Systems, Virtual Desktop (VDI) applications and peripheral hardware equipment including various printer resources Insuring user network connectivity via administration, configuration, diagnosis and custom PC/server builds/installs; Performed global remote support;

Information Systems Manager/PC Lab Coordinator

Confidential, Berkeley, CA

Responsibilities:

Responsible for the overall coordination, management and fiscal oversight if all information systems resources for administration departments as well as the computer labs; Maintain compliance with service level agreements with executive level management by managing a customer service driven staff of six or more student technicians; Provide day to day maintenance and support for desktop/notebook systems; Supply users with second level technical support and research/resolve issues concerning their access to I.T resources. (W2k/XP/NT 4.0, MS Office XP/2000, MS Outlook 2000, PC Anywhere, Mac OS X, Reflections, Help Desk admin. software (Remedy), etc.)

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