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Senior Design Engineer Resume

Stlouis, MO

PROFILE:

  • Service Delivery Executive with 17 years of Solid And Progressive Experience In All Facets Of Software Application Development, Deployment & Support, Program & Project Management, and Business Development.
  • Customer Delivery Manager (Client Engagement Management and Business Development) - Managing 200 member team as to manage several key applications and infrastructure with P&L responsibility.
  • Managed multi-million dollar Client Engagements for Confidential for last 12 years.
  • Top performer and recognized by Confidential service excellence award for Best Project manager, for consecutive years - 2009-2010, 2010-2011.
  • Managing automation implementations thru various tools including, RPA-Uno, Automation Anywhere, UIPath, ACUMOS, Deployment tools - JENKINS, Cheff, SWM, CA-RA, Service Orchestration tools, Service Now, Auto resolution tools- eDART, Chat bots and various custom auto scripts etc. to gain efficiencies.
  • Microservices strategy implementation and support thru new technology tools including Docker, Kubernetes, Prometheus, ELK stack: Elasticsearch, Logstash/Filebeat, Kibana and Grafana.
  • Proven track record of managing and delivering reliable and scalable systems in a variety of areas, such as mainframe (Z/OS,AS/400), Unix systems, deployment and infrastructure support etc.
  • Expert in managing multi-location, multi-geo teams that include co-located direct reports as well as remote and offshore resources.
  • Thorough knowledge of the complete software development process and proven track record to take a project from initial startup and analysis through to completion of production deployment and support.
  • Experienced in design/development of applications using multiple methodologies SDLC, Aglie-SCRUM etc.
  • Repeated success in leading the development, delivery, maintenance, and support of software products & projects.
  • Skilled in collaborating with all levels of the organization to drive key initiatives and achieve business objectives.

CORE SKILLS:

  • Leadership: 12+ years of management (co-located, remote, and offshore) experience in software development/support/maintenance, recruiting, planning, performance management, project management, mentoring/coaching, production software support and maintenance. Stake holder (Internal and external) management.
  • Program Management: 12+ years - Requirements Management, Estimation, Scheduling & Tracking, Quality Management, Resource Management, Stakeholder Management, Risk / Issue Management, Change Management, Contract Management, Budget Preparation & Control, Delivery Audit,
  • Application Maintenance: 12+ years - Application Production Support - Manage L1, L2 lines of support, Manage Service levels (SLAs) with KPIs, improve application stability, and reduce production incidences.
  • Contract Management: 8+years - Create/Maintain/Review Statement of work, Contract change requests - Drafting, Review, Evaluation, Negotiation and Execution.
  • Client Relationship Management: 12+years - Build strong relationships with executive decision makers and influencers. Manage Delivery escalations/conflict resolution.
  • Business Development: 8+ years - Improve Confidential services revenue and achieve financial growth within the existing engagement.
  • People Management: 12+ years- Mentor direct reports, Performance Management
  • Managed Complex programs end to end on Web ( C++, Java, Javascript), Mainframes (JCL, COBOL, Easytrieve, CICS, IDMS), Infrastructure, Platform Migrations (mainframe to Unix) for multiple clients through virtual, collocated and multi geo teams. Great depth and exposure in handling big teams to meet program objectives.

TECHNICAL SKILLS:

Language: Cobol, Easytrieve, REXX, TSO/OMVS, SDSF, CICSUnix shell scripts, C/C++, Java, J2EE, mainframe system skills DFSMS, z/OS Catalog Management, SMP/E, z/OS System IPL, z/OS System Operations

Databases: Oracle, IDMS, DB2

Platforms: Z/OS, VM, Linux, Unix

PM Methodologies / Tools: SDLC, Agile- SCRUM, Water Fall Microsoft Project (MS Project)

Delivery Excellence: Relationship Management, Requirements Management, Estimation, Scheduling & Tracking, Quality Management, Resource Management, Stakeholder Management, Risk / Issue Management, Contract Management, Budget Preparation & Control, Delivery Audit.

PROFESSIONAL EXPERIENCE:

Senior Design Engineer

Confidential, StLouis, MO

Responsibilities:

  • Interacting with customers and understanding requirements, handling customer queries/issues and ensuring good customer relationship, transitioning the activities from Confidential &T.
  • Analyze and implement Automation Solutions to customers to gain efficiencies and savings.
  • Interact and involve right sub teams to analyze use cases for automation implementation thru various tools including, RPA-Uno, Automation Anywhere, UIPath, ACUMOS, Deployment tools - JENKINS, Cheff, SWM, CA-RA, Service Orchestration tools, Service Now, Auto resolution tools- eDART, Chat bots and various custom auto scripts etc.
  • Microservices strategy implementation and support thru new technological tools including Docker, Kubernetes, Prometheus, ELK stack: Elasticsearch, Logstash/Filebeat, Kibana and Grafana.
  • Drive, Educate, and prepare the workforce for new technologies in the automation area.
  • Present the success stories and leverage the same across engagements
  • Managing and directing project budgeting and accounting
  • Managing and directing project resources including hiring
  • Manage transition of critical projects
  • Assessing and approving project pricing
  • Overall responsibility of Billing of the project efforts
  • Managing Project Dashboards
  • Managing customer relations
  • Ensure compliance to Service Level Agreements with customers
  • Resource Management
  • Business Development
  • Optimize and standardize to provide tangible benefits to customers

Senior Project Manager

Confidential, Piscataway, NJ

Responsibilities:

  • Interacting with customers and understanding requirements, handling customer queries/issues and ensuring good customer relationship, transitioning the activities from Confidential &T.
  • Project planning, managing, metrics and documentation.
  • Review meetings with customers and offshore teams
  • Resource management
  • Incident/Problem Management
  • Managing the SLA’s
  • Providing the status to Confidential & Confidential and Confidential Management

Senior Project Manager

Confidential, Piscataway, NJ

Responsibilities:

  • Interacting with customers and understanding requirements, handling customer queries/issues and ensuring good customer relationship, transitioning the activities from IBM.
  • Project planning, managing, metrics and documentation.
  • Review meetings with customers and offshore teams
  • Managing the SLA’s
  • Providing the status to Confidential & Confidential and Confidential Management

Project Manager

Confidential, SanDiego, CA

Responsibilities:

  • Interacting with customers and understanding requirements, handling customer queries/issues and ensuring good customer relationship.
  • EPAS project planning, managing and documentation.
  • Review meetings with customers and offshore teams
  • Managing the SLA’s
  • Transitioning of Tier1 responsibilities from ATT and steady state responsibilities
  • Setting up and Testing of different Citrix and Offshore Operations Center (OOC) work environments, testing and reporting
  • Setting up and testing VOIP call network for call routing

Confidential

Team Lead

Responsibilities:

  • Involved in Requirement Analysis and Design.
  • Interacting with customers and tool vendors.
  • Installing and testing of the new Amdocs tool
  • Estimation.
  • Low Level design
  • Coding
  • Unit Testing
  • Oracle database activities required for Amdocs tool
  • Providing training to newly formed team.
  • Delivery management (Genius Installer)
  • Reviewing and Documentation
  • Support after delivery

Confidential

Senior Software Engineer

Responsibilities:

  • Monitoring the incidents coming to our Work Que and providing the resolution.
  • Providing fast fixes.
  • Delivery management
  • Report generation for the incidents handled, fixes provided and SLA’s.
  • Reviewing and Documentation

Confidential

Senior Software Engineer

Responsibilities:

  • Analysis of end-to end requirements
  • Estimation
  • Low Level Design
  • Coding
  • Unit Testing
  • Support after delivery
  • Maintenance activities
  • Database activities for FBF
  • FBF V6.0 Evaluation

Environment: MVS-ESA9000, COBOL, JCL, IDMS, VSAM

Confidential

Software Engineer

Responsibilities:

  • Analysis of end-to end requirements
  • Low Level Design
  • Coding
  • Unit Testing
  • Preparation of UTS
  • Support after delivery

Environment: IBM ES-9000, MVS, COBOL, JCL, IDMS.

Confidential

Software Engineer

Responsibilities:

  • Integration Testing of RM3 on XP environment.
  • Prepare RM3 development environment by installing 3rd party controls.
  • Build RM3 setup.
  • Build SDK tool setup.
  • Verification and Validation of fixed defects on SDK tool.
  • Preparation of RM3 development environment document.
  • Preparation of Test Setup Environment Document for DDR Integration Testing.
  • Understanding and setting up of LoadBox for High Volume Call Generator for testing.
  • Test Setup Environment Document for OcR Integration Testing.
  • Involved in Daily Backup activities.

Environment: C++, Windows NT 4.X, ATL COM/DCOM, VC++ 6.X

Confidential

Software Engineer

Responsibilities:

  • Undergone training on ALLTEL's System Architecture (GN)and Advanced Loan System (ALS).
  • Impact Analysis.
  • Preparing for the presentations on the impact analysis.
  • Gave a presentation to other team members on TS-NATIVE architecture.

Environment: COBOL 85, JCL, MVS, CICS, TSO/ISPF

Confidential

Software Engineer

Responsibilities:

  • Coding, Testing, Assignment Requirement, Analysis, Design, Code Changes
  • Unit Testing, Test Results
  • Designed and developed the following Library Management System in Cobol-85.
  • Customer and Materials Management in CICS.

Environment:COBOL, JCL, DB2, CICS, Client Server, MVS, IBM ES9000, CA11, PowerTerm Pro 7.X

Confidential

Software Engineer

Responsibilities:

  • Software requirement capture by discussing with the client and preparation of Requirement Definition Document (RDD).
  • High Level Design of the modules
  • Impact Analysis of new requirements from client.
  • Documentation of RDD, HDD, QCR's etc.
  • Low Level Designing.
  • Data Base design
  • Prototype GUI development and Enhancements.
  • Reworking on change requirements.
  • Integration Test Cases preparation.
  • Review meetings.

Environment: PL/SQL 8.X, VC++ 6.X, C++, OOAD, MS Access, ODBC, MFC, Socket Programming, PC, Client Server, Rational Ros

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