SUMMARY:

• I have 9+ years of overall professional IT experience including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform as both Administrator and Developer.
• Salesforce Certified Administrator and Developer.
• Experienced in Administration setup - Manage Users, security controls, data Management, validation and customization.
• Good Technical/Functional Knowledge of SFDC CRM.
• Vast Experience in Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visualforce Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in creating custom applications, objects, page layouts for modeling the data of organization and generating reports, dashboards and analytic snapshots.
• Experience in enforcing security using roles, sharing rules, profiles, page layouts and organization wide defaults.
• Extensive experience in automation of business logic using apex coding, workflow rules, validation rules and approval process.
• Experience on Community cloud to connect with customers and employees with each other.
• Experience in using SOSL and SOQL for retrieving records from database.
• Experience in developing apex code with high coverage and effective testing practices.
• Working knowledge of MVC architecture of Salesforce and CRM business processes like forecasting, campaigns and lead management, case and solution management, account and contact management.
• Created Various External Objects & Data Source with Salesforce Connect and Heroku.
• Extracted data from Force.com, Oracle, DB2, excel data files using ETL mapping with PLSQL scripts.
• Skillfully perform Salesforce application configuration, testing and evaluation on Community Cloud with Process Builder and Flows to manage cases and track application progress and document status
• Technical Knowledge in Lightning Experience and Lightning App builder.
• Experience in developing Lightning Apps, Components, Controllers and Events.
• Good experience in aura Framework.
• Worked on developing batch apex codes and apex scheduler classes.
• Developed SOAP and REST based requests for communicating with web services.
• Good experience with Administration, Configuration, Customization, Development experience on Salesforce.com Platform.
• Employed HTML, XML, Java Script, AJAX and JAVA in developing web based applications.
• Excellent communication, interpersonal skills and the ability to work both as a team player and an individual. Have excellent written and verbal communication skills, strong understanding of fundamental business process, and highly motivated to work individually or in team environment.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Lightning (Components and controllers), Apex Web Services, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

Data Loader, Salesforceto: Salesforce, Apex Explorer, Informatica.

Languages: Apex, C/C++, Java, HTML, XML, CSS, AJAX.

PROFESSIONAL EXPERIENCE:

Confidential, New Britain, CT

Salesforce Administrator/Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Proficient in dealing with functionalities related to sales cloud&service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Salesforce Consultant

Responsibilities:

• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Developed various custom objects, Tabs, components, visual force pages and controllers.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Created and used email templates in HTML and visual force.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Community Cloud, Chatter collaboration and App-exchange on Salesforce.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.
• Developed various Visual force pages for different modules in the applications.
• Developed Custom and Extension controllers for the different modules.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Created a custom business calendar and used it in triggers to calculate the due dates.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic.
• Manage and configure Outlook to Salesforce, chatter, Salesforce Mobile and Siteforce.
• Created profiles and implemented object level, field level and record level security.
• Created various validation rules to validate the data.
• Hands on experience in configuration of community cloud and integrate Cases Object.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Created record types and page layouts and assigned page layouts to the record types.
• Created custom report types and generated report using the report types.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential, Snoqualmie,WA

Salesforce Developer

Responsibilities:

• Worked on modifying various managed packages which includes Email Alerts to the Company.
• Developed a Visual Force Email Template which notifies the clients once it satisfies the business logic and when criteria’s are met. This also involved generating Client Logo and attaching to the template.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Implemented various Apex classes, Triggers, Batch & Schedulable classes and also the Future method for handling huge data transactions or Bulk operations. Also worked and developed various Portal based requirements for the end clients to view the data.
• Created various Test Classes and deployed into Production which satisfies the code coverage.
• Involved in client based meetings to fulfill the end requirement using BMC Remedy Force increasing the sales process.
• Developed Salesforce Lightning applications using Lightning components, Controllers and Events and used custom CSS in the components.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Worked on various Salesforce Administrations tasks like Reports, Dashboards, Custom Workflow rules, Field Update, Email Templates, Field level & Object level Securities, Roles, Profiles, Validation Rules, Formula fields etc.
• Used custom tools like Apex data loader & Jitter Bit for the handling the data for insertion, update & deletion.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment into Production.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Lightning (Components & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, HoustonTX

Salesforce Developer

Responsibilities:

• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on location records.
• Administered Salesforce.com applications and migrated code/data from different environments.
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Implemented Salesforce.com dashboards as per business requirements.
• Developed Apex Triggers, Apex Classes and Test Methods and other queries.
• Configured users' roles, permissions and profiles as per business requirement.
• Used eclipse for development environment.
• Maintained roles, profiles and user accounts.
• Developed dynamic salesforce.com visual force pages using JavaScript, Ajax toolkit and SOQL.
• Customized page layouts for Salesforce.com standard and custom objects.
• Implemented Salesforce.com S-control for calendar and integrated with campaign management and other Sales force applications.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, Cincinnati OH

Salesforce Developer/Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Data loader APTUS data using VLOOKUP functionality in excel.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Communities, Reports, Service Cloud.

Confidential, Woonsocket, RI

SalesForce.com Administrator/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Experienced Salesforce health cloud data model. Creating roles for care team members.
• Customized the care console and Implemented set up lead to patient conversion.
• Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions.
• Experienced health cloud limitations like Display limitations, Platform Encryption limitations, Behavior and access limitations and Localization limitations.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual force Pages to customize the view and functionality of the page that were required by the Organization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided the training to the internal business users to use the application and develop their own custom report.
• Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Responsible for designing and implementing the Address Book functionality of a mailing project. The technologies used in this project are Java, JSP, Java Script, HTML, EJB, WebLogic Server and MS SQL Server.
• Involved in designing and developing server-side components using JSP, Servlets, JavaScript, and HTML.
• Created Database Data Access Objects and utility classes using JDBC and Java.
• Responsible for the Bug and Software Release related module of Tracking System project. Major achievement included implementing the file upload to a specified server machine. This was done using Servlets.
• Created use-case documents and UML class diagrams and sequence diagrams.
• Designed application using Rational Rose.
• Successful as the Defect Prevention Controller which included analyzing the defects that occurred and preventing them from reoccurring.
• Was part of the team that designed and developed an internal defect and time tracking systems.

Environment: J2EE, JSP, JSTL, Servlets, Tomcat, JavaScript, HTML, XML, Eclipse, WebLogic Server, Rational Rose, MS SQL Server.